
Brunswick Auto Mart
Brunswick, OH
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Great people to work with John Helms (my Subaru salesman) was great, no pressure, knowledgable, polite. Much better experience than with other dealerships. I would highly reco John Helms (my Subaru salesman) was great, no pressure, knowledgable, polite. Much better experience than with other dealerships. I would highly recommend him & Brunswick Auto Mart. More
Yes and No service. I went through Costco auto program and Brunswick came up. After a few emails, I finally went to talk to the salesperson Karen. She had the pricing a I went through Costco auto program and Brunswick came up. After a few emails, I finally went to talk to the salesperson Karen. She had the pricing already waiting and the list of add-ons I wanted. She even printed out a list of the add-ons, including splash guards and rear seat protector. The final deal was smooth and she was very helpful. HOWEVER: I was never shown the model I was interested in nor was asked about test driving or at least looking at the car and going over the features. BUT.. when i picked up the car, the additional items listed on the print-out she gave me were not on the car - splash guards and rear protector ($200) . When I asked about them she said the car didn't come with them and I would have to purchase them. She wouldn't even add the $100 splash guards! I checked the print-out she gave me when I arrived back home and they were listed. I plan on bringing this up if she calls back. SO: five stars for the sales help, 3 stars for the sales service. More
New car purchase The salesman, David Muschweck, was very helpful and fair. I started the process online and we finally exchanged numbers and negotiated in person. He The salesman, David Muschweck, was very helpful and fair. I started the process online and we finally exchanged numbers and negotiated in person. He returned my emails and calls promptly - I did not get that same treatment from the finance department. Masks were not evident within the dealership. More
Bought a new 2020 Rav 4 Brandon was amazing. I saw a new Rav 4 on the internet, and called, Brandon said they still had it and would hold until I got off work. He showed us a Brandon was amazing. I saw a new Rav 4 on the internet, and called, Brandon said they still had it and would hold until I got off work. He showed us all the features, and very knowledgeable about Toyota Vehicles in general. Loving my new Rav 4! More
I wasn’t in the best situation with the car I rode in with, but Ryan did an excellent job getting me into a better situation over all. My credit was just ok-ish, a had a little to put down, not the menti with, but Ryan did an excellent job getting me into a better situation over all. My credit was just ok-ish, a had a little to put down, not the mention that my 2011 had seen better days. He had great instincts in terms of getting me into a vehicle that suited me and my financial means. What a gent! More
Brunswick Subaru: professional, courteous, efficient I am very satisfied with Brunswick Subaru's service department. We only recently moved to the area and they are now the closest Subaru dealer. Bailey I am very satisfied with Brunswick Subaru's service department. We only recently moved to the area and they are now the closest Subaru dealer. Bailey has been great in answering my questions, providing guidance on required/suggested maintenance, and making sure I understand everything that is being done. Everything was done on time and for the amount estimated. More
Great service visit Dropped off car for oil change and tire rotation. Promised time was right on time. Social distancing and wipe downs handled professionally. Pen you si Dropped off car for oil change and tire rotation. Promised time was right on time. Social distancing and wipe downs handled professionally. Pen you signed with was new and told to take with you. Great job. More
Great service Went in for an oil change. I was greeted by a pleasant service advisor immediately when I drove into the service area. A preliminary inspection was Went in for an oil change. I was greeted by a pleasant service advisor immediately when I drove into the service area. A preliminary inspection was performed; one headlight was out. Technician identified that font brakes were needed; something I expected, based on previous inspections. An estimate was given & work performed. No issues. More
Vince made the lease of a Wrangler a very pleasant experience in the midst of social distancing . Second vehicle that we went to Brunswick for. experience in the midst of social distancing . Second vehicle that we went to Brunswick for. More
Quick, efficient, gave all the needed instructions. Best of all Ron is willing to review and work through my feeling comfortable with the car. Excellent customer service! of all Ron is willing to review and work through my feeling comfortable with the car. Excellent customer service! More