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Brunswick Auto Mart
Brunswick, OH
2,789 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 05, 2024
The dealer did a nice job of going all over all the car, features and functions. They also did an excellent job after the sale of explaining the functionality of the car has to offer features and functions. They also did an excellent job after the sale of explaining the functionality of the car has to offer More
by J.T.
Employees Worked With
Eric Holly and Dean Molnar
April 04, 2024
Had an oil change, tire rotation and they washed car: then OMG… Terribly disappointed when I got in my car—mechanics pants put dark stains on my tan car seat interior and on the interior door handle, and then OMG… Terribly disappointed when I got in my car—mechanics pants put dark stains on my tan car seat interior and on the interior door handle, and along the the tan interior front window frame (putting in oil chg sticker), steering wheel had black on it and my tan floor rug stained with black shoe prints. This is the first time a mechanic has had utter disregard for someone’s car!! thank goodness I had a full pack of baby wipes in my car that I could scrub everything off before I left. Then the next day I had to shampoo the car seat and my floor rug. I’m 66 years old I feel sorry if this happened to someone who is in their 70s or 80s and it would’ve been hard for them to clean it the mess the mechanic left behind More
by Nat
Employees Worked With
Don’t remember
April 03, 2024
Kathy in your Service Dept. was very helpful and friendly friendly. Explained everything they were going to check and what they found. was very helpful and friendly friendly. Explained everything they were going to check and what they found. More
by tburson19
Employees Worked With
Kathy
April 02, 2024
Rob in service went out of his way to make sure my truck was properly fixed. Treats his customers with respect and is easy to talk to. Brunswick auto should be thankful that he is there to represent their c was properly fixed. Treats his customers with respect and is easy to talk to. Brunswick auto should be thankful that he is there to represent their company! Thank you Rob! More
by Jules0914
Employees Worked With
Rob
April 02, 2024
February 26th visit to get an ongoing issue with the radio system resolved. It’s 34 days later and it’s still not resolved. Dealer states service area tech rep is aware of this with multiple VW’s, yet radio system resolved. It’s 34 days later and it’s still not resolved. Dealer states service area tech rep is aware of this with multiple VW’s, yet….here I sit, still awaiting a resolution. And this isn’t just a one-off issue, as I’ve been dealing with this since October 2023. I think this should tell you my current opinion of VW. Due to a lack of follow up, coupled with the fact that I’ve called multiple times in the past for service, only to get directed to a voicemail that doesn’t get returned, I’ve grown weary of Brunswick VW. And it’s a shame, since I always had good service on my 3 prior VW’s. More
by Scvfan43
Employees Worked With
Tom
April 01, 2024
SUPER friendly people! Stopped in on a freezing, windy winter day, but despite the cold I was greeted outside and helped find the person I was looking for. Every person ins Stopped in on a freezing, windy winter day, but despite the cold I was greeted outside and helped find the person I was looking for. Every person inside the dealership spoke to me, made eye contact, asked if I needed anything. These folks know how to treat people! More
by Rani
Employees Worked With
Zack. Ramiz, Matt, and Jake
March 29, 2024
Was in for my first service on my 2024 Crosstrek. Busy service department but still had us done and out well within the scheduled time. Super friendly and efficient. Comfortable waiting area. Tha Busy service department but still had us done and out well within the scheduled time. Super friendly and efficient. Comfortable waiting area. Thank you. More
by dabos
Employees Worked With
can't remember
