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Brunswick Auto Mart
Brunswick, OH
2,995 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 04, 2021
Wonderful experience with Ryan. From start to finish, top notch and 24/7 clear communication. Truly outstanding customer service. I called Ryan on a Friday evening and I had the car within a week— and that i notch and 24/7 clear communication. Truly outstanding customer service. I called Ryan on a Friday evening and I had the car within a week— and that included buying the car over the phone, over Memorial Day weekend and having the car shipped to me. Best car buying experience I’ve had in 35 years. More
by MCR
Employees Worked With
Ryan
June 02, 2021
This was our first time and first purchase at Brunswick. From the very moment that John H answered the call to the Subaru Sales Department to the very last moment of driving our new Subaru off the lot. John From the very moment that John H answered the call to the Subaru Sales Department to the very last moment of driving our new Subaru off the lot. John was amazing, he was the best, knowledgeable, kind, attentive and truly the best. Great job Brunswick Auto Mart having good salesman representing you is highly important to me and John is the best. Kathy T. More
by Kathy T
Employees Worked With
John H, Matt C
June 02, 2021
Almost every time I have used the service department I am treated as some type of criminal by some young clerk. This time I was charged for lug nuts which they said I had over tightened and that’s why they s treated as some type of criminal by some young clerk. This time I was charged for lug nuts which they said I had over tightened and that’s why they stripped them. I use a torque wrench and am very careful. The attitude of the young men working at the service department is one of a prideful arrogance. I also did not get a complementary wash as normally happens. Two thumbs down for the service department. More
by Buck
Employees Worked With
Service department
June 02, 2021
I have been going to this dealer for maintenance since I bought the car there in 2005. They have always treated me fair and back up their work. This last time I showed up without an appointment and they t bought the car there in 2005. They have always treated me fair and back up their work. This last time I showed up without an appointment and they took care of me in a very timely manner. I highly recommend them. More
by ssmyser
Employees Worked With
Rich Montague
June 02, 2021
I called the Service Dept about an issue with our Van. We were going out of town and wanted to have the issue addressed as soon as possible before we left. The Service Advisor was able to get us an appointme were going out of town and wanted to have the issue addressed as soon as possible before we left. The Service Advisor was able to get us an appointment that same day. The issue was addressed and resolved that day. More
by John
Employees Worked With
Cathy Moye
June 01, 2021
Cathy who checked me in on my last visit was very helpfull, and I wish to complement her on her professionalism and courtesy to me. The sad part is this is the second visit when a conversation ca helpfull, and I wish to complement her on her professionalism and courtesy to me. The sad part is this is the second visit when a conversation came up about reimbursement from corporate for my service contract coverage. It is very" obvious that If I was not very well read on what is and is not covered in my Service Contract, For the second time I would have paid a significant higher price for my service visit.....Also on my previous visits I have mechanics telling me that my Struts are worn and need to be replaced, but the Brunswick Mechanic says they are not in need of replacement. So I asked the Service "Manager" on my prior Visit how long struts usually last, (with out mentioning my vehicle or mileage) and he said struts "usually last five too seven years", ( I had over seventy thousand miles on my Struts at that time). I do understand the labor involved to replace struts, and a comment was made by a previous Service adviser that the Corporate people do not reimburse adequately for many issues, with customers with a "SERVICE CONTRACT" like you not having Mopar parts available so Corporate won't fully reimburse the Dealership. or corporate labor reimbursement is not adequate.......anyway I can't Blame the "Service MANAGER" for trying to save some time and Money, or can I ?.....Just please tell Cathy I appreciate her help for this visit she is Great to deal with........ . More
by charles
Employees Worked With
Cathy in Service, last desk on the right side coming in
May 29, 2021
This is about my tenth car from this dealership. I have always been treated well and have always felt they have valued my business. Mike and Mo did a really good job of getting us in the car we wanted. always been treated well and have always felt they have valued my business. Mike and Mo did a really good job of getting us in the car we wanted. More
by geoemar
Employees Worked With
Mike and Mo
May 29, 2021
OK service, Made appointment online, but acted as if they knew nothing why I was there. Ordered oil change and requested that the fuel filter be replaced - didn't happen! Never even brought up, why? One of f knew nothing why I was there. Ordered oil change and requested that the fuel filter be replaced - didn't happen! Never even brought up, why? One of first appointments for the day (@7:30), took an hour and a half just to service the car - really? This was the third time I brought my Toyota in for service and have yet to feel comfortable with the service. 92.3 More
by Beh
Employees Worked With
Richard Montague
May 28, 2021
David is always courteous and very polite. He does an all round from the moment he meets to when he’s thanking you for choosing Brunswick Subaru, great work David!!! round from the moment he meets to when he’s thanking you for choosing Brunswick Subaru, great work David!!! More
by Craigt cleary
Employees Worked With
David
