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Brunswick Auto Mart

Brunswick, OH

4.7
2,935 Reviews

3031 Center Road

Brunswick, OH

44212

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Showing 2,935 reviews

March 14, 2022

The Volkswagen service group at this location is the worst on the planet, they never call you back ever even if your car is done. They also didn’t oil change and didn’t bother to return all the screws o More

by Bmw26969
Recommend Dealer
No
Employees Worked With
Jeff
Mar 21, 2022 -

Brunswick Auto Mart responded

We appreciate the feedback and are so sorry to hear you didn’t have a good experience. We’re concerned about what you’re saying and would like to speak with you directly. If you don’t mind, please reach out to Charlie Dodds at cdodds@brunswickautomart.com at your convenience. Many thanks.

Mar 26, 2022 -

Bmw26969 responded

I don’t think you want to reach out… it has only gotten worse, now they can’t fix my car’s remote start. It now has two things wrong with it and they can’t fix it at all. They can’t even return it to how it was before the sensor went offline.

March 12, 2022

Feel they give you an honest assessment of any problems with your car and reasonably fix it. More

by B Bowers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
First booth?
March 11, 2022

We have dealt with the sales and service department at Brunswick Subaru and consider both to be outstanding. They treated us with respect in a personal and professional manner. Two thumbs up!! More

by Jack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
March 11, 2022

Sent me a firm price on lease gave 1st payment then said rate is higher More

by markgrimm1151
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brsndon
Mar 21, 2022 -

Brunswick Auto Mart responded

Mark, Thanks for letting us know. A lot of different things factor into the final cost of your monthly lease payment and can understand your frustration. We’d love a chance to speak with you directly to dig into this confusion further. If you don’t mind, please reach out to Charlie Dodds at cdodds@brunswickautomart.com at your convenience. Thanks.

Mar 22, 2022 -

markgrimm1151 responded

Mr. Dodds, I was told by email on 1/10/2022 that my lease would be $333.91 for 42 months with 0 down. I replied on 1/10 is this a firm price and Brandon responded correct. I agreed to the lease and to close the deal on the lease and the 2022 Tacoma SR5 I needed to put down the the first month lease at $333.91. I did so, therefore Brunswick and I had a contract. Your consideration was holding the SR5 on order and my consideration was the first month lease payment. We now have a contract. I promised to turn in my lease for my 2020 Tacoma SR5 clean with just a little over 11,000 miles on 3/3/22 at 11,038 miles.. I am then informed I can't have the vehicle at that lease price. Now we had a contract and I about walked out, but decided to accept the new lease price but quite frankly I have little respect for a person or company that does not honor an agreement. BTW you are selling that 2020 Tacoma at very nice price, $39,774.00. I turned in the vehicle on 3/3/22 with a buyout of $30,968.00. Mark Grimm

March 10, 2022

This is the second vehicle I leased here and I am more than satisfied did not have to dicker over a price I had a payment in mind and it was met More

by Tjjb651
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Melcher sales and nanette slack in finance
March 10, 2022

always excellent service with courteous and knowledgeable personnel. Dealership clean and neat. Appreciate car wash. More

by jcsoltko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathon
March 10, 2022

I bought a used car from Brunswick Automart. I live in FL and I was able to securely sign all the necessary documents via email. Ravi Patel (Sales) and Brian Machala (Finance) were a pleasure to More

by Bill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ravi Patel, Bryan Machala
March 10, 2022

Was given a same week appointment, came in and my car was serviced right away by a very pleasant service person. I was then told what was done to my car with further instructions. Good experience. More

by lexibear06
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Buck
March 10, 2022

David was extremely helpful and provided guidance to the proper service points that needed addressing, as well as making sure that I received all available disconts. He also provided me with a loaner while More

by wprusso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Dang
March 10, 2022

Every time we have our car serviced it always was superb and the people were always cordial and polite. More

by Grandma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Cross
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