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Brunswick Auto Mart
Brunswick, OH
2,933 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 11, 2022
Very poor customer care was experienced with the two service associates that I encountered during a recent service appointment. Brought the vehicle in for an issue that occurred prematurely - uneven ti service associates that I encountered during a recent service appointment. Brought the vehicle in for an issue that occurred prematurely - uneven tire wear on the inside of the tires (all four tires). With zero research conducted on my vehicle, the automatic assumption with both associates was that the issue was due to us "hitting stuff" on the road, resulting in the alignment being thrown off. My wife and I are religious about having appropriate services done at the manufacturer suggested mile quantities to a fault, and we also do not drive recklessly. One of the associates did refer us to Corporate Service, and we were provided some financial relief to cover a portion of the cost. However being addressed in this manner, immediately blaming the customer and assuming we have no knowledge on the subject, is unprofessional and may impact our approach when it is time to purchase our next vehicle. More
by N/A
Employees Worked With
Jonathan Lapka, James McElwee
June 10, 2022
This was my first experience buying a new car, and I was a little nervous when it came to what to expect. Nick made the entire process so easy and painless. I would highly recommend this dealership to anyon a little nervous when it came to what to expect. Nick made the entire process so easy and painless. I would highly recommend this dealership to anyone. More
by alexisamato
Employees Worked With
Nick Hoffa
June 10, 2022
The entire staff at Brunswick Toyota is exceptional. I had the pleasure of working with Mike and Ben in the service area, and both gentlemen were very courteous. One of the ladies ( didn’t get her nam I had the pleasure of working with Mike and Ben in the service area, and both gentlemen were very courteous. One of the ladies ( didn’t get her name) in the appointment office was very courteous as well, and went out of her way to make me feel comfortable. This is a top notch dealership located in Brunswick Ohio. More
by dcpacker
Employees Worked With
Mike, Ben
June 09, 2022
I came in to purchase a company car for me (and represented my employer). My sales person, Kevin Hill, was very responsive to all of our inquiries. From what I understand, his correspondence with o represented my employer). My sales person, Kevin Hill, was very responsive to all of our inquiries. From what I understand, his correspondence with our Finance department went seamlessly to get the deal done. The whole process (other than the extended lead time due to the current market to no fault of anyone) was professional and satisfactory. More
by larry.lawson
Employees Worked With
Kevin Hill
June 08, 2022
Very attentive and thorough helping me choose, design and deliver my new truck. My salesman was courteous and attentive and did not leave me sitting alone deliver my new truck. My salesman was courteous and attentive and did not leave me sitting alone More
by Scotthall87
Employees Worked With
Dave Miller
June 08, 2022
Took me 2020 rav4 in due to dead battery that had happened x2. Checked battery and other possible problems and discovered battery not charging correctly. Gave me a new battery at no charge. Jeff was happened x2. Checked battery and other possible problems and discovered battery not charging correctly. Gave me a new battery at no charge. Jeff was awesome to work with. More
by Kloss567
Employees Worked With
Jeff
