Back

Brunswick Auto Mart

Brunswick, OH

4.7
2,861 Reviews

3031 Center Road

Brunswick, OH

44212

Directions

By Type

Showing 2,861 reviews

October 17, 2024

The waiting area is clean and the WiFi connection is soild. The coffee is first rate. I know this because I was there 4 times for the same issue and they didn't repair it. The service is terrible for th More

by Brett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian
Oct 23, 2024 -

Brunswick Auto Mart responded

Brett, thank you for sharing your feedback. We’re glad to hear you enjoyed our waiting area, WiFi, and coffee. However, we’re sorry to learn about your repeated visits and the ongoing issue with your Toyota. We strive to provide excellent service and would like to understand more about your experience to address your concerns. Please reach out to our General Manager, Chris Dodds, at cdodds@brunswickautomart.com so we can work towards a resolution. We appreciate your time.

October 17, 2024

I will never go back! I will give credit to Ravi for being a decent human being and helping me out. He was respectful and treated me like a customer should be treated. As More

by areil1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ravi, Jacob (AWFUL), Richard
Oct 23, 2024 -

Brunswick Auto Mart responded

Ariel, Thank you for sharing your feedback. We’re pleased to hear you had a positive interaction with one of our team members. However, we’re sorry to hear about the issues you mentioned and take your comments seriously. We strive to ensure all our customers are treated with respect and professionalism. To better understand and address your concerns, we would appreciate the opportunity to discuss this further with you. Additionally, we want to learn more about the condition of your car to see how we can assist. Please contact our General Manager, Charlie Dodds, at cdodds@brunswickautomart.com so we can work towards a resolution. We appreciate your time.

October 16, 2024

Brunswick Auto Mart has always been my favorite for service. They get you in as quickly as possible and everybody there is so nice. More

by talk2andie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob ?
October 15, 2024

IT WAS BAD. ...... THIS IS THE SECOND TIME THAT I HAVE BEEN TOLD IT WOULD TAKE AND HOUR AND IT ENDS UP BEING HOURS AND HOURS SERVICE DEPARMENT IS BADLY RUN More

by HELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DO NOT KNOW
Oct 16, 2024 -

Brunswick Auto Mart responded

Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with our service department. We understand how frustrating it can be when expectations are not met, especially regarding the wait time. We are committed to improving our service and ensuring that such issues do not occur in the future. Your feedback is invaluable in helping us identify areas for improvement. Please feel free to reach out to our General Manager, Charlie Dodds, at cdodds@brunswickautomart.com, so we can address your concerns directly and work towards a resolution. Thank you for your patience and understanding.

Oct 16, 2024 -

HELLO responded

I JUST WANT TO LET YOU KNOW HOW DISAPPOINTED I AM IN THE SERVICE DEPARTMENT. I WAS THERE TWO MONTHS AGO AND WAITED OVER 5 HOURS TO PURCHASE A TIRE ONLY TO BE TOLD THAT IT WAS NOT IN STOCK. THEN THIS PAST VISIT I WAS TOLD IT WAS GOING TO BE AN HOUR AND ENDED UP HAVING TO COME BACK BECAUSE THEY WERE TWO HOURS BACKED UP PURCHASING THE CAR WAS GREAT BUT HAVING IT MANTAINED IS HORRIBLE. THATS ONE REASON I WOULD NOT SUGGEST PURCHASING A CAR

Oct 16, 2024 -

HELLO responded

PLEASE READ THE ABOVE

October 15, 2024

I've purchased multiple makes and models from this dealership and have never left feeling like I had been played. More

by jsaris0427
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Janice Huang
October 14, 2024

Great service department and David my agent was fantastic .i was in and out in 40 minutes More

by Agyump
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
October 12, 2024

Great Service! We had recall and routine maintenance performed on our Prius. Thank you for the excellent service. More

by Senior Chief Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Callahan
October 08, 2024

Everyone is friendly and professional. They explained everything and included the cost , very helpful with a loaner car. Is there a brunswick auto mart app? It would be nice if I could loo More

by kerstetterkathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
October 02, 2024

Knowledgeable about product, willing to take time to address our questions and concerns. Both sales rep and finance dept were helpful, organized and efficient. Good experience. More

by Red1rider
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ramiz and Bill
Oct 02, 2024 -

Red1rider responded

Knowledgeable about product, willing to take time to address our questions and concerns. Both sales rep and finance dept were helpful, organized and efficient. Good experience.

Oct 02, 2024 -

Red1rider responded

PM Knowledgeable about product, willing to take time to address our questions and concerns. Both sales rep and finance dept were helpful, organized and efficient. Good experience.

Oct 04, 2024 -

Red1rider responded

Our second Subaru purchased at Brunswick. Love the Subarus and very pleased to work with Ramos and Bill.

October 01, 2024

Brunswick Mazda made the purchase of our CX 90 an easy and smooth process. Brett patiently addressed and answered all our questions and the went and found the car we wanted from outside their dealership. More

by thg885
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett, Rich, and Eric
...
11
...