Bruce Bennett Nissan

Scott as well Bryan was very helpful and a blessing to me and my daughter. and my daughter. More

Jeremiah and the team were efficient and fair. The negotiation process was quick and they found ways to work within my budget. I would highly recommend this dealership and their associates. Specific negotiation process was quick and they found ways to work within my budget. I would highly recommend this dealership and their associates. Specifically Jeremiah! More

Customer service is a joke. I’ve been waiting over 2 weeks for a return phone call regarding an issue with their numbers on my financing. I’ve left 5 messages and have been told 3 times that someone wil weeks for a return phone call regarding an issue with their numbers on my financing. I’ve left 5 messages and have been told 3 times that someone will call me back. I’ve also requested a breakdown of the charges and have been promised them 3 times yet haven’t received a thing. Do not do business with this dealership. Shady is an understatement! More

If you want a new Nissan, RUN don’t walk to Bruce Bennett Nissan! As soon as you walk in the door, you are instantly greeted warmly and made to feel like part of their family. I went with my elderly Mother Nissan! As soon as you walk in the door, you are instantly greeted warmly and made to feel like part of their family. I went with my elderly Mother-in-Law this past Saturday to get her a new Sentra to replace her Sentra coming off of a lease. She only has a fixed income and we were a little concerned about her ability to get a new car considering the shortage and other Covid fallout. All of those concerns went out the window when we met Tania! Tania is just a breath of fresh air and a ray of sunshine. She is an amazing saleswoman. She showed us the car that my MIL was interested in and the many color choices. She explained all of the new and improved features of the car since it was recently redesigned. Tania knows her stuff! Realizing that my MIL had difficulty walking, she brought the cars right to the door for her test drive which was super sweet. My MIL LOVED the car and I think that hardest part of this whole transaction was picking a color! This dealership has a lot of inventory whereas other dealerships closer to our home did not. Tania was so helpful and positive during every step of the car buying process. Tania’s attention to detail and truly warm personality is a winning combination. Once my MIL was set on a color, we were introduced to Kurt, the Finance manager. Now, I have worked with many auto finance managers in several dealerships and they always seem disheveled and disorganized. Not Kurt! His office was so welcoming! Kurt is so knowledgeable about every step of the process and made a usually daunting process for an elderly lady on a fixed income, easy as pie. He understood that she was a great Nissan customer and helped her to get all of the paperwork completed quickly. Ting, the Sales Manager, is a wonderful man. While working through the deal with my MIL, he made every effort to make sure we received the best customer service and best price for her trade. He truly went above and beyond for us and we appreciated it. Ting definitely seems to love his job and the people that he works with. You can always sense when people enjoy working together. You can tell that he has the customer’s best interests as his highest priority. I cannot say enough about how much Bruce Bennett Nissan impressed me! From the minute we stepped into the dealership until we were driving out of the lot. All of the employees were professional and always had a smile. They even had free BBQ that day! In the lobby they have all kinds of complimentary refreshments and plenty of seating for customers. Since we are getting into Fall now, the dealership was festively decorated with Halloween decorations and other fall décor. This just made the place fun from the get go. We knew as soon as we arrived that THIS was OUR new Nissan dealership from now on! We live about 40 minutes away from Wilton CT but it was well worth the trip to have had such an amazingly positive experience. More

The salesman we had was professional, courteous just a great young man the whole staff created a great atmosphere throughout the whole dealership, would definitely give the dealership a referral to friend great young man the whole staff created a great atmosphere throughout the whole dealership, would definitely give the dealership a referral to friends and family. More

I got the car I wanted, treated me like i was family. Has Great customer service! Everyone was great vibes. Overall amazing job here, very clean. Great customer service! Everyone was great vibes. Overall amazing job here, very clean. More

People like Jason Reis and Hazem Mohamed (Sam) are the reason the industry is loosing its faith on car dealers. I was on the end of my car lease and opted to buyout my Nissan. I went to Bruce Bennett wh reason the industry is loosing its faith on car dealers. I was on the end of my car lease and opted to buyout my Nissan. I went to Bruce Bennett where I’ve been buying and leasing my cars since 1994 - We agreed on the buyout price, so Hazem Mohamed (sales) signed a Purchase Order with the price we agreed upon. I sent it to my bank and the bank wrote a check with the amount appearing on the Purchase Order to Bruce Bennett Nissan. When I arrived at Bruce Bennett to finalize the buyout, they told me they couldn’t honor what they had agreed (signed Purchase Order) and in order to make the sell they need $1.170 more of we had previously agreed. So I was very upset and left. Couple hours later I got a call from Jason Reis, trying to convince me that the difference was my Property Tax - I called Nissan Motor Acceptance and they informed that my Property Tax was $384.98 and it was already included on my final buyout price - So neither Jason or Hazem could explain why they were charging me more than what we agreed. I decide to go to another Car Dealer, Middletown Nissan, where I was able to buyout my vehicle for less than the amount on the first Purchased Order agreed with Bruce Bennett. Ironic both dealers are owned by the same group, what makes me to believe that the problem is not the dealer, but the people working here. So in this processes I had to apply for a new loan, spend money extending my lease for another month and my credit history was affected. I will never recommend to anybody to do any business with Bruce Bennett Nissan, I already reported them to Nissan Consumer Affairs, State Consumer Affairs and this scam will be told to as many people I can find. More