Brubaker Chrysler Jeep

Easy to work with no pressure no time wasting with a long interview just shown 2 vehicles drove both decided on one proceeded w sale car and paperwork were ready pickup took 10 minutes very efficient interview just shown 2 vehicles drove both decided on one proceeded w sale car and paperwork were ready pickup took 10 minutes very efficient More

We went to Brubaker Motors to look for a new jeep.We have not had good experiences in the past,with several dealerships. We decided to stay in Lancaster Cty, where we live, and found Brubaker on the internet not had good experiences in the past,with several dealerships. We decided to stay in Lancaster Cty, where we live, and found Brubaker on the internet. We were pleasantly surprised at the way we were treated. There was no pressure, no xx, just an honest, friendly salesman who listened to what we wanted, and answered our questions. We will recommend this dealership to our friends. This is our 7th new jeep, and if and when we decide to get another, my husband has a 2007, we know where we will go. Our experience was the best we have ever had. Thank you Dan, for making our experience with Brubaker Motors, a pleasure. Paulette Jones More

My name is Abigail Peterson, my husband and I purchased a My name is Abigail Peterson, my husband and I purchased a 2001 Chrysler Sebring limited convertible with 89,988 miles on it, as is no warranty on Ju My name is Abigail Peterson, my husband and I purchased a 2001 Chrysler Sebring limited convertible with 89,988 miles on it, as is no warranty on July 3 2012. It was being sold at a special price for the holiday for $4995.00 but was originally listed at $6995.00, From Brubaker Chrysler Jeep, Lancaster Pennsylvania. We were told that this car was completely perfect running order and had in fact been owned by a Chrysler dealer. Sept. 9 my husband, Matthew Peterson was driving to work at 4:30 am, on Rt 724 going 45 mph the engine blew obviously not expected!! Towed to mechanic and we are told the it is completely not able to be repaired. Mechanic said the the oil was so old and there was so little oil in it, less than 1 1/2 quarts, in a 5 quart engine, that the engine blew and that we should call the dealer. Called the dealer, Sept 10, I am told that they don't always change the oil in the used cars prior to sale by Jeremy (new car manager) although they did change the oil in this car but as its unfortunate they will give me a fair trade in value of $3000.00 and that they will get me a replacement car of equal quality, mileage, and gas economy, while keeping my monthly payment where I need it about 160.00. Sept. 13 I am at the dealer and am showed two vehicles by the used car manager Dave, a 2006 Mazda 3 with 67000 miles being sold for $9995.00, and a 2003 saab vector will 89000 being sold for $8995.00 since they show me these two cars in particular I assume they they will drop the selling price and wig my trade in will be able to get my monthly payment where I need it. For 5 hours I sit there and am repeatedly told that they can get it no lower than $208.00! I explain that if I could afford that I would have bought a car at that payment 2 months ago. They say they understand but nothing they can do. I speak to Bill Durkota the president of the dealership, he says he doesn't know why I was showed these two vehicles as he can not make a bad business deal and lose that kind of money. He suggests that I borrow money from my parents or grandparents! Saying that otherwise I will have to wait until a cheaper car comes on the lot. I explain that if he does not fix this situation fast I will involve the Chrysler corp. He says go ahead your just wasting your time and money. I call Chrysler they say they completely understand and will do everything possible to help, that they certainly don't want their customers being treated this way, and are very sorry for the stress and inconvenience. For 2 1/2 weeks Bill Durkota and my case manager Anthony at Chrysler play phone tag and nothing is accomplished. I recieve a new case manager Christine two days ago and she tries to contact Bill. I explain to her that I don't understand why it is taking his long and that bill should at this point be willing to come down in the price of one of the two cars that I was showed, that are still sitting on his lot! Out of curiosity yesterday, I search common complaints and defects of my model and year car. I am bombarded with the same problem my car had! I have over 30 pages of consumer comments and complaints, and keep finding more. All state that Chrysler is aware of the problem and will not do a recall because there aren't enough cars this has happened to to warrant repair or recall. The same problem is repeated over and over with the 2.7 liter engine being inadequate to handle the oil flow which then causes sludge and eventual engine failure! Replacement is needed, but that the only engine that can be used is another 2.7 liter, meaning that the problem will happen again later down the road. Also found that not only is this the problem with the sebrings it also occurs in the intrepids and the stratus. Why has Chrysler ignored this fact? Why isn't there a recall? Today I spoke to Christine my case manager at Chrysler and tell her of my findings and that I think my engine should be replaced free of charge or that Chrysler corp should pay the difference on one of the two cars I was showed at brubaker so that my husband can get back on the road. She says they can't and won't do either. I ask to speak to a higher up manager she says there is no one or she would gladly forward my case to them. I ask to speak to an owner or CEO and she says she can't give out internal information to the public! That's she is sorry but can not gel me any further. I said that I was going to contact the media and then my lawyer to investigate further and she said that she can't tell me not to do it if I feel its necessary. I ask her if she drives a Chrysler vehicle and she said she is not comfortable answering that question. I feel that this is negligent on Chryslers' part and that something needs to be done, people are driving these cars with their families in them, putting them at risk for an accident and/or financial detriment every time they turn the key. I now have a car that is worthless and needs $4000.00 + worth of work and a $5,511.70 loan, and still have no vehicle! My husband is using my vehicle to get back and forth to work, I am an at home mom with a 2 year old son, a few days ago my son fell into a dining room chair and split his eyebrow open, I couldn't get him to the doctor. This car should have been 'inspected' better by the dealer mechanics, someone should have seen how old the oil was and maybe taken the time to research further. This is dealer auto fraud not only from the dealer themselves but branching back all the way to the manufacturer. I am disgusted that we bought an American made vehicle from a well known 5 star certified Chrysler dealer, and ended up being treated this way. The salesmen were very nice and understanding of the situation, but no manager will do anything to help. They continue to say that we have to wait for a car in our price range. After this amount of time, stress, and financial worry, they should discount the price of a car they have already and give me my trade in value so that my husband can be on his way. Or just pay off the loan. More

Buying a car, especially a new car, can be stressful in trying to make sure you are getting a decent deal and not being taken advantage of. We were told by Dan several times throughout the process, and wit trying to make sure you are getting a decent deal and not being taken advantage of. We were told by Dan several times throughout the process, and with Jeremy in the room while negotiating the price, that the soft top to the jeep was included along with the hardtop, and that the soft top was in the jeep. It turned out it was not the soft top, but the covers to the hard top. I reached out to the dearlership and Dan to try to rectify the situation, which was to have a soft top, or reduce the purchase price that was based on having the soft top. Dan did contact me and admitted it was his mistake and had thought it was the soft top which is why he said what he did. He also let me know that the Dealer was not standing by him, even though he represented the dealership in this sale. Dan did promise that since it was his mistake he would personnally correct it by Dec 2012. It is now July 2013 and neither he or the owner, Bill Durkota, has corrected this situation by either providing the soft top or a check for the difference. I was only looking to be treated fairly based on what was promised while making the deal, but this dearlership does not stand behond itself or it's employees. More

I am very impressed with Brubaker Chrysler Jeep and in particular Dan Ledwith. I called to inquire about a Jeep Sahara with the altitude package. I had several phone calls into other dealers and Dan was t particular Dan Ledwith. I called to inquire about a Jeep Sahara with the altitude package. I had several phone calls into other dealers and Dan was the first to return my call. He followed through every step of the way, and personally greeted me outside the first day I arrived at the dealership. He is definitely a driven and professional young man with so much potential. I hope the dealership values him, as he is truly an asset to the firm. I love my Jeep and I get tons of compliments on it! I cannot wait till winter comes to play in the snow! Lisa S. Myers More

was very pleased with my experience at brubaker.salesmen were friendly and worked well with me. i have no complaints.i was treated very kindly and with respect. were friendly and worked well with me. i have no complaints.i was treated very kindly and with respect. More

I cam to Brubaker after finding the vehicle I wanted was available on their used lot. I DID my homework. I called to see if the vehicle was still available, as I already missed out on another one at a diffe available on their used lot. I DID my homework. I called to see if the vehicle was still available, as I already missed out on another one at a different dealership. We made an appointment to meet on that Saturday. That morning, Nick called me to make sure we were still coming. My husband and I both met another salesman on a Saturday afternoon, as Nick was finishing up with another customer. We wanted to test drive the vehicle we were interested in, as this was the our first opportunity to drive a Honda CRV (we both owned trucks at the time, and were looking for a small SUV for myself). I liked the fact that we were told we could go by ourselves, or another salesman could come with us for the 20 minutes or so. We test drove it just my husband and I. When we came back, we pushed the numbers, but felt they could have given us a better deal. They low balled us when it came to my husband POSSIBLY trading in his truck. We left that day without a new vehicle. For the next two or three weeks, Nick talked back and forth with my husband on the price. They came up on the trade, but so did the vehicle cost. We still were not happy. In those three weeks, my husband was able to sell his truck for over double of what the dealership would give us originally. I don't care for the fact that the salesman told me one price 24,500, but then come back and offer me 24,600, and said that I agreed to it. I DID NOT AGREE TO ANYTHING, as my husband and I did not discuss the latest offer. He then told me what my loan payments would be, but he was way off. I chose bi-weekly, thus making my payments even lower, and my interest rate was super low. I know what I could afford, and I know what my payments will be. Don't try telling me differently. We asked about putting a $100 deposit on the car. He said they would take nothing less than $500. I am sorry, but that is just wrong. As a young couple, with a house payment, and the other bills, we can't fork out that kind of cash. We came with our own financing, which I would recommend. I was not comfortable signing a blank check, and the manager then filled in the amount on our auto bank check. He should have filled it out first, then let me sign it. When it came to going over all the elctronics, that was a JOKE. Till this day, I still don't know how to use the front windshield wiper fluid. It has been over three months now. I love my car, but I will never deal with Brubaker Jeep. Nick was of no assistance, and was very pushy. If we were late by a few minutes for a meeting, he was calling to see where we were. Sorry, but we live over an hour away, and had other errands that came up. They lost my business. I have read other review prior to me purchasing my vehicle. They do not have a good reputation. Go elsewhere first. I was limited on my options, as I chose a fully loaded CRV. It sat on their lot for 6 months. That just shows their pricing is not competetive with other dealers. For sitting that long, the tires will need replaced, as the treads are cracking thanks to dryrot. If it was not for me being picky on having all the options, I would have driven 45 minutes in the opposite direction of my home to purchase a similar model, that was a little higher, with more miles. More

We travelled far to look at a vehicle we saw on the internet, the whole process from start to finish was smooth. He was knowledgeable about the vehicle during our test drive and was easy to work with internet, the whole process from start to finish was smooth. He was knowledgeable about the vehicle during our test drive and was easy to work with in negotiating a price for the new vehicle and trade in value. More

Nick was awesome. Very Friendly. I would def recommend Brubaker to people. The service was fast and I felt very welcome at your establishment. Thanks to Nick for helping me get into my new car :) Brubaker to people. The service was fast and I felt very welcome at your establishment. Thanks to Nick for helping me get into my new car :) More

The way we were treated by Nick and the rest of the staff was outstanding. Nick answered all of our questions and concerns and really helped us in the price negotiating. Very friendly and helpful service. Ni was outstanding. Nick answered all of our questions and concerns and really helped us in the price negotiating. Very friendly and helpful service. Nick is very appreciative and customer oriented. I will recommend this dealership to others looking to buy a vehicle whether new or used inventory. Nick is an asset to your sales staff. More