Brownsville Toyota

Very helpful and friendly staff, they acknowledged us just as soon as we went in to have vehicle service. just as soon as we went in to have vehicle service. More

I had showed up 2 weeks prior to basic warranty expiration to verify if water leak was covered since vehicle is a certified vehicle but was turned down abruptly by service adviser. It was disappoin expiration to verify if water leak was covered since vehicle is a certified vehicle but was turned down abruptly by service adviser. It was disappointing because this is the second vehicle I purchased along with another vehicle next door and even by asking adviser if there was anything that could be done he pretty much turned it down without making an effort or bringing it to management attention.This time around I received call for service and was happy about your special even though vehicle did not necessarily require oil change but since I was traveling out of town this weekend I decided to take advantage. To my surprise I was greeted the way a customer should be greeted and I can honestly say it was very efficient and service adviser went above and beyond on concern from last visit on water leak from rear. Ms Rios went ahead and put me at ease and stated that it should have been brought to management attention since it was a very short time passed from warranty, she also mentioned that there was a specific recall for that issue so she will verify as well. I am in management and very big on customer service and a very detailed individual and will say this and the one thing I would strongly recommend is for service adviser to provide explanation of services performed as opposed to being asked, this would make a world of difference. I understand we can all be busy but one thing I have found out is that, "that the devil's in the details"! At this time I am only waiting to receive call for the water leak issue once part arrives. Thank you and have a Great Day! More

Amazing service. Great experience with both sales and finance. Eric was great and would highly recommend brownsville Toyota Great experience with both sales and finance. Eric was great and would highly recommend brownsville Toyota More

Outstanding Staff: Mario Rivera Sales / Luis Gonzales Finance /Julio Martinez Sales Manager from start to finish we had an incredible experience. Finance /Julio Martinez Sales Manager from start to finish we had an incredible experience. More

Christian Benavides's customer service was excellent ! Was very knowledgeable and very professional , he convinced me to get the vehicle without pressuring me Was very knowledgeable and very professional , he convinced me to get the vehicle without pressuring me More

Marty provided fast and Excellent service took a shuttle to work and arrived before 8 am to work and arrived before 8 am More

I always have an incredible experience at Brownsville Toyota every time I go, thanks to Belinda and her team who are always very attentive, professional, and friendly. She patiently explained my service Toyota every time I go, thanks to Belinda and her team who are always very attentive, professional, and friendly. She patiently explained my service options. Thank you for making my visit such a positive one! More

Amazing staff! Everyone was so helpful and kind. They work with you to find the best deals and no markups! Thank you Toyota Brownsville. Everyone was so helpful and kind. They work with you to find the best deals and no markups! Thank you Toyota Brownsville. More

I really liked the way Martin took care of me as soon as I stepped inside the service department desk. He was very courteous and helpful with my questions. I stepped inside the service department desk. He was very courteous and helpful with my questions. More

I was in for service and was there about 30 minutes tops ...... Highly Recommended nice staff..... They were all friendly. ...... Highly Recommended nice staff..... They were all friendly. More