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Brownsville Toyota

Brownsville, TX

4.9
2,082 Reviews

6750 Frontage Rd

Brownsville, TX

78526

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Showing 2,082 reviews

May 21, 2023

Abby Rios is always professional, always friendly, always spot-on and is a true asset to Brownsville Toyota service department. More

by jeaves1023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Rios
May 22, 2023 -

Brownsville Toyota responded

Thank you for the 5-star review. We’re happy to know that you always have a professional and friendly experience with our Service Department. We greatly appreciate you as a loyal customer and we hope you continue to choose us here at Brownsville Toyota. Take care.

May 21, 2023

Gus, Julio, Maxx, & Robert were all professional, courteous, cordial & accommodating! As an 81 year old retiree, I appreciated their patience with me, especially when reviewing the myriad software o More

by gary sollner
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
(see above comments, Gus, Julio, Maxx & Robert.
May 22, 2023 -

Brownsville Toyota responded

Thank you for your incredible 5-star review, Gary! We greatly appreciate your feedback. We see that you appreciated our Sales Team's patience, especially when going through the numerous software options of the Toyota RAV4 Hybrid XSE. We acknowledge that negotiations were intense but rewarding, as our team understood your financial goals and made efforts to address them. We're glad to know that your overall experience was truly pleasant. It was our pleasure to have assisted in returning the packet of money and securing your garage remote that you forgot in your trade-in. We were also happy to ensure that you were kept informed during the final two days. Your satisfaction means a lot to us, and we're grateful for your support. We look forward to serving you again in the future here at Brownsville Toyota.

May 20, 2023

always very good service you don’t need to have appointment to get service excellent More

by weuceda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
max
May 20, 2023 -

Brownsville Toyota responded

Hello, Brownsville Toyota wants to thank you for your positive 5-star review. It makes us so happy to read that you always receive very good service from our Service Team. We are always happy to help.

May 20, 2023

Luis is one of the best staff members that provides great customer service and is very attentive to the customer and vehicle needs. This is why I continue to take my car to this dealership. More

by M. Delgado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Machado
May 22, 2023 -

Brownsville Toyota responded

We are thrilled to learn that our Service Team continually provides you with an attentive experience! We here at Brownsville Toyota appreciate your kind review and if there is anything else that we can do for you do not hesitate to contact us.

May 18, 2023

Best service anywhere in the RGV! Others have let me down but they come through each time! From sales to service! More

by Libbyalaniz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin, Luis
May 19, 2023 -

Brownsville Toyota responded

Hi Libby, thank you so much for your kind words! We are happy to know that you receive the best service at Brownsville Toyota and we look forward to your next visit.

May 18, 2023

Very friendly staff. One gentleman offered me a water. Didn’t take long to finish service on vehicle. More

by dianahernandez411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t get names. Sorry.
May 19, 2023 -

Brownsville Toyota responded

Hi Diana, thank you for your wonderful review of Brownsville Toyota. We are so glad you had a pleasant and timely service experience and we are always here to help with anything else.

May 18, 2023

I love going to get service at this location because of the convenience and the service they provide! It’s fast and excellent workmanship! More

by Browndog956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Frank Castellanos
May 19, 2023 -

Brownsville Toyota responded

We are excited to read that our Service Team was convenient, quick, and provided you with a great workmanship experience during your service visit. Thank you for your excellent review and for trusting us with all of your automotive needs. We are here if you need any further assistance here at Brownsville Toyota.

May 17, 2023

I do all of my maintenance on my 2021 Platinum Highlander and Luis does an outstanding job, along with everyone at this location, More

by lblasing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Machado
May 17, 2023 -

Brownsville Toyota responded

It's great to know that we provided you with such a positive experience here at Brownsville Toyota! Thanks for the five stars and we hope you continue to choose us for all your automotive needs. Take care.

May 17, 2023

Mr. Luis Machado was very professional he helped me resolve my problem and was very helpful. The oil change was done quickly within a half hour time. I was very grateful and so happy with the 5 star More

by fg947622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Luis Machado
May 18, 2023 -

Brownsville Toyota responded

Hello, it is an honor to receive this 5-star review of your oil change. It makes us thrilled to learn that our Service Team could complete this service within a half hour and that you are pleased with the service you received. You can be sure to count on us here at Brownsville Toyota if you require any future auto-related assistance. We are more than happy to help.

May 18, 2023 -

fg947622 responded

Thanks once again for being so awesome at doing what you all do best. Superior Customer service and car service too…

May 16, 2023

Everyone was extremely polite, the service was finished quickly, the waiting room was clean and comfortable with free water. Excellent service! More

by abaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can't remember.
May 17, 2023 -

Brownsville Toyota responded

Hello, Brownsville Toyota wants to thank you for your kind words and review. It's great to read that our Service Team provided a polite and timely experience for you, and we're glad that you enjoyed our waiting room. We are always happy to help.

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