Browning Mazda

WORST DEALER EVER. I worked out a deal with Angie of the Internet Sales Department. When I showed up to make the purchase, xxxxx had the xxxxx to tell me that she couldn't honor the price. Internet Sales Department. When I showed up to make the purchase, xxxxx had the xxxxx to tell me that she couldn't honor the price. More

It's been 8 years since I bought a new car. So I was really excited to find the Mazda I wanted. I had looked on Mazda's web site and found the exact care I wanted in stock at Browning Mazda. So I drov really excited to find the Mazda I wanted. I had looked on Mazda's web site and found the exact care I wanted in stock at Browning Mazda. So I drove there to check it out and hopefully make a deal. I pull up and was greeted by a salesman. I have to be honest, I do not remember his name. But that is a good thing for him... He went to show me the car I wanted and he tried to unlock the door with the electronic key he has. Door will not open. He said the battery is dead and the locks are electronic so he could not open it. I'm like, OK, brand new car and a dead battery? At this point, I would expect him to be running as fast as he could to get the actual car key so he can unlock the door. And at the same time telling the service guy to bring the jump start battery to get this thing fired up. But no, he did not bother - I guess I was bugging him because I wanted to actually look and sit in the car before I bought it. Instead, he tried to explain the car battery on a Mazda will die after sitting a few days. He said it is due to the key less entry proximity sensor - it uses the battery up... I'm like REALLY? So I buy a $35,000 car and go on a business trip for a week, come back and I can not get in or start my car in the airport parking lot??? Now don't get me wrong, I understand the battery will eventually die on any car after several months from just sitting. But, come on why would tell a customer it will die after a few days!!! 3 minutes into this and I am walking back to my car to drive away. The manager sees me and stops me. I tell him what happened. He says the salesman is new and he apologizes for what happened. He quickly offered to have someone else get the actual key and jump start the car. At least the manager was friendly and tried to make things better. But the bad taste was in my mouth. I found a different version of the car I wanted at a different dealership and bought it there the next day... More

Hi all - I bought my car here and have used the Hi all - I bought my car here and have used the service department before. Not sure when I take it in they ever do anything. I take it in regularl Hi all - I bought my car here and have used the service department before. Not sure when I take it in they ever do anything. I take it in regularly. Once I took it some where else and they said i needed a flud flush that should have been done already. I took my Mazda 3 in on sat with an appointment at 9am. I called at 3pm to check on my air conditioning. They said it would cost double so $218, to keep my car till monday just to tell me what is wrong. So I took it to pep boys and they just wiggled a wire and my air conditioner worked. Had the dealership even checked my car they would have known nothing is wrong. But they wanted there $218 to do nothing. DO NOT GO HERE! Nina Lozada More

Terrible dealership. I love my car, but I would never buy or recommend this dealership to anyone. They make promises that they don't keep. There was damage to the bumper of the car and they said that it woul or recommend this dealership to anyone. They make promises that they don't keep. There was damage to the bumper of the car and they said that it would be fixed no cost and a loaner car would be provided for as long as the repairs took. (The repairs had to be done within 30 days of purchase) I also wanted a spoiler for my car, Edgar and Brian said they would order it and call me when it came in. They said they would do the repairs and install the spoiler at the same time. For almost two weeks, they kept saying that it was ordered. After two weeks, Edgar never returned my calls. Finally got fed up with Edgar and spoke to Rose in customer relations (she's the only one who was helpful at the dealership). She said she would speak to Edgar and find out what was going on. When she spoke to Edgar, he basically said that I was lying and that he never said or promised any of this. Personally, I believe that they were trying to get out of doing the repairs, at this point it's been 3 weeks. Rose says she will order the spoiler for me at a 20% discount. I tell her that I do not want it anymore and just want my car repaired. She makes an apointment for me at the body shop to drop my car off on Saturday @ 8:30am and a loaner will be ready for me. She tells me to call her on her cell if there is any problems. I get to the body shop @ 8:30, Henry tells me that there is no appointment or loaner for me. All he keeps saying is that he's not supposed to be in today and that he's just covering for someone. He tells me that I need to speak to the sales manager to get appoval for a loaner. I go back into the dealership, speak to one of the sales person about my situation. He goes in and talks to Sean, comes back out with an appoval for 2 day loaner. Not once did Sean acknowledge me or come out of his office to speak with me. I take the appoval back to the body shop, tells me that the loaner is good for Saturday and Sunday, and that they wouldn't be able to look at my car until Monday. Henry tells me that I would have to pay for the loaner starting from Monday until the repairs were done. He then tells me to just come back on Monday. No apologies, and he continues to complain that he is not supposed to be there. I leave the body shop and call Rose and tell her what is happening. She is upset and tells me to go back to the body shop and she will take care of it. I get back to the body shop as Henry is on the phone with Rose and I can tell that she is chewing him out. He gives some paperwork to another employee and walks out of the office not even acknowleding me. The employee has me fill out the paperwork as he takes my car into the body shop. I look though the paperwork and there is a copy of the work order form showing repairs to the bumper and a loaner for the length of the repair time. What a bunch of liars!!! Then they give me a loaner car with an almost empty tank. I WILL NEVER RECOMMEND BROWNING MAZDA TO ANYONE!!! I WILL NEVER TAKE MY CAR FOR SERVICE TO THEM AND NEVER PURCHASE PARTS FROM THEM!!! More

I see that they are still the rip off dealership of almost all times. I had bought a used car straight cash and had added new struts. I wasn't even interested in a car, but they offered some prizes a almost all times. I had bought a used car straight cash and had added new struts. I wasn't even interested in a car, but they offered some prizes and I wanted to check out something for my husband or my daughter. Well it turned out they had a Mazda 3 Hatchback that was perfect. I was doing a lot of transporting items for Special Olympics and my car was great, but not with the way the back of this car was. We had stated that we would not take less than $4,000 for the car that we had. They said okay and we thought everything was good. Well on the paperwork it said that they were giving us $1,700 for the car. My husband and I immediately got up to leave. The loan person got the person who had originally helped us and he stated that they had put the rest of the amount in the back on the interest and cost. We believed them and sold the car. The car started having problems from the get go. The first was minor, but they had stated the mileage would be great. Well it was the same as my original car. When I had to keep taking back to them and they had to pay for the gas to test the car, my husband and I was at the point of going to the State regarding this. Well the dealership then claimed that they were not able to get me a loan even though the loan company had already talked to me and said it had been approved and everything was fine. They claimed they wanted the car back. Well we gave it to them, but they wouldn't give me my car back, they claimed they had already sold it. Well that turns out to be another lie, it had not been sold. They also only sent me a check for $1,700.00. When I stated this was incorrect, they just ignored me. It turns out that my car was not transferred in title until after they had taken my car back and I still could have had my car back. Thanks to them I had to get another car as where I worked was not where I could take a bus. I would say this to anyone who goes there Caveat Emptor. More

This Dealership claim that they are No. 1 in the S. Cal and no other dealership can beat their price and stock, unfortunately the truth is that no other dealership can beat their BS and lies. Long story and no other dealership can beat their price and stock, unfortunately the truth is that no other dealership can beat their BS and lies. Long story short! Got an offer by their floor manager with an outrageous OTD price. Then I walk out and enjoy a nice dinner with friends. Second day, the Internet sales manager DJ called a few times and asked me to go back. I told him that I already got an offer from other dealership (same trim/color/spec) for $835 less. I told him I am not interested in driving 50 minutes down to the dealership and waste my time. DJ promised that if the offer on black and white from other dealership, he will honor that price and beat that price. So, I went in expecting to get that price (X). Original (First Day) Browning Mazda ask me to pay (X + 835) + Tax & Fee Now they said this will be the final price X + Tax & Fee WRONG!!! After I present the offer on black & white, DJ said due to the color preference, he will need to add $200 for them to balance out cost. SURE! Then he said his boss wouldn’t sell at (X + 200), and ask me to add another 185. Then he said his boss give the final offer (X + 785)… WTH??? I decided that this is such a scam and he said (X + 585) is the final offer of his boss. Whatever! So I said, I don’t have time to be wasted here. Give me an final offer. Then we will have a deal. Ok, he finally offer a price. Not the best but I do not want to keep on wasting my time here. So I said, bring me the paper with OTD price, then we will sign. Guess what… he came back with the price that’s $174 more of what we had agreed on ??? He said that this is for the color preference. EXCUSE ME!!! Didn’t you add 200 already for the color preference???????????? So, they said the best offer they can give is (X + 785). So, DJ promised to give you X for the price. And want you to pay for (X + 785) as the sale price??? This is such a scam and unprofessional act. I am ready to write an official complain to Mazda HQ and complain Browning Mazda for their utmost unprofessional act. More

They were very laid back and honest. I didn't try to pressure me and that's what sold me on the deal. I would definitely recommend this dealership to anyone looking for a great deal on a used car! pressure me and that's what sold me on the deal. I would definitely recommend this dealership to anyone looking for a great deal on a used car! More