Browning Mazda

Long but Good I would say that my overall experience was a good one. The internet department really helped bring the cost down upfront. The typical dance a buyer I would say that my overall experience was a good one. The internet department really helped bring the cost down upfront. The typical dance a buyer has with the sales rep was not as painful as in other places. Some moments were a bit rougher, especially when dealing with younger/newer sales reps who don’t expect to be asked specific questions; and as with any person, it’s tough saying “ don’t know, let me find out.” Anyway, my main salesman Ed Southfield was a pleasure. He wasn’t pushy and was very knowledgeable. There wasn’t a good cop bad cop routine. The “bad cop” was actually good. So it worked out just fine. think the process could have been at least 30 min shorter—it felt a bit lengthy. had one somewhat small issue and it was that my spare key wasn’t available when purchased my vehicle. Apparently the service department had misplaced it or something. Anyway was told it would be searched for or if it wasn’t found that they would make me a new key free of charge and should have it within the next couple of days. did get my key, but it didn’t happen until a couple of calls and an in-person reminder about a week later. showed up on Saturday, and after 2.5 hrs of waiting (being told 10 more minutes like 3 times) did get my spare key. think this should have been more of a priority on their part. t was their responsibility to follow up with me to ensure got something so small as a spare key, that ’m paying for, rather than ME following up with them. This wasn’t Ed’s fault, perhaps just internal miscommunication. Over all, ’m pleased with my business experience here. We’ll see how feel down the line. More

Excellent Customer Service! After much research I knew exactly what car I wanted, so, I called Browning Mazda and spoke with Edward Southfield, Sales Customer Care Representative After much research I knew exactly what car I wanted, so, I called Browning Mazda and spoke with Edward Southfield, Sales Customer Care Representative. Immediately Ed was most helpful, extremely knowledgeable and very professional. I told Ed I was looking for a brand new 2016 Mazda CX-5 Grand Touring in white with Technology Package. He said one just came in and was still wrapped! Browning Mazda had exactly what I was looking for, so I headed over to Browning Mazda to purchase my new car! Ed made the whole transaction easy! Ed Southfield is friendly, helpful, professional, and extremely knowledgeable of his product line. I highly recommend going to Ed Southfield at Browning Mazda to purchase your car. I got exactly what I wanted, at a great price and in a friendly environment! More

Exceptional Service and Selection Walked in knowing exactly what I wanted for my trade, got just that. More importantly they got me into a new 2015 Mazda Mazda3 I Grand Touring in that Walked in knowing exactly what I wanted for my trade, got just that. More importantly they got me into a new 2015 Mazda Mazda3 I Grand Touring in that beautiful white. Knew it was the right car after a quick test drive. I worked with Ed and Angelina who were straight forward and knew exactly what they needed to do to earn my business. Highly recommend these two, as well as the dealership in General. They been in business for over 50 years and have always been Family owned and operated. More

Best place to buy a car Pleasant experience. Love that there are so many choices. Great friendly people (but Jose who's "not a salesman" needs work on his saying "we can't lo Pleasant experience. Love that there are so many choices. Great friendly people (but Jose who's "not a salesman" needs work on his saying "we can't lower the price" in a more friendly manner) Steve was great, extremely knowledgeable and willing to help. He needs a raise. More

Great experience Shopping for a new car for my daughter, affraid of being taken advantage off as no male went with us, went with a positive mind of hoping to find the Shopping for a new car for my daughter, affraid of being taken advantage off as no male went with us, went with a positive mind of hoping to find the car we wanted and the sales person whom help us was not only great but also savy on the cars that young adults look for. Joshua spent alot of time with us in different lots that Mazda owns and never complained about us taking our time. He was great, and that was we were looking for, not only for a great car but great service. His Manager and the financing guy were also great. Thank you, More

Best Experience Possible My salesperson at Browning, Ed Southfield, was courteous, knowledgeable, helpful and immediately responsive to our requests. He left us alone to expl My salesperson at Browning, Ed Southfield, was courteous, knowledgeable, helpful and immediately responsive to our requests. He left us alone to explore when that was what we wanted but was right there when we needed help. The rest of the dealership personnel, from the sales manager (who conducted the price negotiation with professionalism, and without any false drama) to the service manager (who bent over backwards to get the add-on's installed on my CX-9 the same day) also conducted themselves as a credit to their organization. Of all the car purchase experiences I've had (and I've had more than a few), this one stands out as the best. I highly recommend Browning (and Ed Southfield especially) to anyone interested in a Mazda. More

This Dealership Can't Take a Hint I arrived to an appointment to buy a car at this dealership and they were so unprepared we almost went to Alhambra. They didn't have the car I would I arrived to an appointment to buy a car at this dealership and they were so unprepared we almost went to Alhambra. They didn't have the car I would be driving on the lot or even washed for that matter. After test driving the wrong car we expressed our frustration. They finally brought around "the car" and it wasn't washed either. I spent four and a half hours at the dealership buying the car, having come in with the exact VIN # of the vehicle I wanted. The sales service at this dealership is a joke. I feel as if I had to make them take my money while they treated me like trash. The price was good, though. More

Extremely Satisfied Quick, responsive, made us feel like family. We never felt pressured into any thing we did not need. Wish all of our car buying experience was this Quick, responsive, made us feel like family. We never felt pressured into any thing we did not need. Wish all of our car buying experience was this easy. Steven was able to answer all of our questions and concerns without having to pass us off to a supervisor or anyone else. One person, other than final finance, was able to seal the deal from start to finish. We really enjoyed our experience at Browning Mazda. More

after sale customer service the employee are friendly and accommodating. however my concern is the customer service after sale i bought mazda2015 ISV 4door last may 16, 2015 the the employee are friendly and accommodating. however my concern is the customer service after sale i bought mazda2015 ISV 4door last may 16, 2015 the customer service is good during the closing sale however i got only one key on my car he promised to me 2-3days he will call me to pick up the another spare key but almost 2weeks i did not received any call to give me update about the key so i decided to follow-up. when i spoke to him he forgot about my spare key and try to recall my name and also the model of my car. More

Awesome! My father liked the fact that the dealer filled up our gas tank for free! Great purchase and am so excited to be the proud owner of a Mazda! My father liked the fact that the dealer filled up our gas tank for free! Great purchase and am so excited to be the proud owner of a Mazda! More