Browning Mazda

awful Been a Browning customer for about 10 years. The sales dept.is incredible, but I was surprised after after going to their service dept for an oil cha Been a Browning customer for about 10 years. The sales dept.is incredible, but I was surprised after after going to their service dept for an oil change.That I needed an appointment and I needed to leave my car all day for an oil change.In the 10 years I've been going to service my car I've never been asked if I had an appointment, I've always brought my car early on Saturday between 7-7:30 and had my oil changed no problem and had it done within the hour.I'm sorry to see so much has changed,I will be taking my business elsewhere.Dropping a car all day for an oil change when there is so many places that will do it within the hour is ridiculous. More

Great Experience !!!! Best experience I have ever had buying a car. The staff at Browning Mazda is very informative and polite. There was no pressure to purchase a vehicl Best experience I have ever had buying a car. The staff at Browning Mazda is very informative and polite. There was no pressure to purchase a vehicle. They listen to what the customer wants and they do not pressure them into buying a car they are not happy with. Most dealerships are swimming with piranhas. Browning Mazda actually has a polite and courteous staff. I would recommend this dealership everyone. More

Great Experience with Averian Carrasco I totally agree with the other reviews about how great to work with Averian! This is my first car buying experience by myself. Averian has been very f I totally agree with the other reviews about how great to work with Averian! This is my first car buying experience by myself. Averian has been very friendly, helpful, and patient; made the whole process comfortable. I knew the car I wanted which is CX-5. I had a Toyota Corolla for over 10 years and not familiar with the features in a car nowadays. Averian has been patient to explain all features thoroughly including answering my questions about optional packages. I did not purchase the car during first visit; thought I was not ready. After visited 2 other dealers and one month of emails with other internet sales, I decided to come back Browning Mazda in Cerritos not just because close to home, also the great customer service I received. Overall I had a pleasant experience and left very satisfied. Everyone from Sales, Management, and Finance was great! I recommend this dealership and will continue coming. More

Good Experience! After a lot of research and looking for many different cars, we wanted the 15-16 Mazda 3. With the affordable price and the superior handling we decid After a lot of research and looking for many different cars, we wanted the 15-16 Mazda 3. With the affordable price and the superior handling we decided that we really wanted that car! We were brought over to Browning Mazda from a salesman at JEEP after we decided that the Renegade was out of our price range. We were met by the easy going, excited about what he does, Corbin Wilson. He was so knowledgeable about the car and the Mazda brand. We felt at ease and not pressured. In fact, we had somewhere to be during our first visit and we had to make an appointment to come back on a Sunday. When we came back negotiations were your typical negotiations but we settled on a price that we could work with. Once we finished the paperwork (by a guy who wasn't personable at all), Corbin was so excited to show us the features of the car. It was a good sales experience and we are happy with our car! Thanks Corbin and Browning Mazda! More

I finally have the car I've wanted We are return customers to Browning, and it was Ed Southfield that brought us back the 2nd time. My husband and I had been poking around the dealershi We are return customers to Browning, and it was Ed Southfield that brought us back the 2nd time. My husband and I had been poking around the dealership for a few months, finalizing the decision we planned on making and each time, even when we told Ed we weren't ready to buy, he was there for us and was respectful and understanding. He followed up with us each month and with his last call, we decided that it was time to make the purchase. He was accommodating and knew we needed to reach a certain number to make the deal final, which he was able to make possible. The finance gentleman, Jose I believe, and Alan Kok who finalized our paperwork were also very friendly. I would recommend Ed to anyone who wants a Mazda! Thanks for helping me get my CX-5 Ed! More

Car knowledge and people skills! I rarely visit a Dealership and did most of my homework online. My first visit to Browning was okay...and a younger sales rep with "some knowledge of I rarely visit a Dealership and did most of my homework online. My first visit to Browning was okay...and a younger sales rep with "some knowledge of the vehicle that caught my eye" was helpful, but negotiations stalled early and I left... and no follow-up call came. So, before making a return visit, I checked the Customer reviews on the Browning website. Ed Southfield was mentioned by name in several reviews, so I called and made an appointment to meet with him. He had detailed knowledge of the vehicle, fine people skills, and the wisdom of some years. Although I never got 'the price' I wanted, his professionalism closed the deal! And later, when there was some awkwardness and delay in my getting funds transferred in timely fashion, Ed remained my advocate. No surprise that he is Customer Care Representative for the dealership. I'm now driving my new CX 5. More

Great Customer Service from Averian Carrasco I was nervous since it was my first time buying a car, but Averian made the process a comfortable and satisfying experience. He was friendly and eager I was nervous since it was my first time buying a car, but Averian made the process a comfortable and satisfying experience. He was friendly and eager to help. He explained all the features of the Mazda 3 and answered any questions I had about the car. When it came to negotiating a price, Averian was patient and helpful. He brought any counteroffer I had to the sales manager for consideration. I like that I never felt pressured into making a purchase during the process. Since making my purchase, Averian occasionally calls to check up on how I'm doing and asks if I have any questions or problems with the car, and I appreciate that. I couldn't have asked for a better salesman. Financing with Alan Anter was quick and painless. I made it clear that I didn't want any add-ons, and Alan moved through the paperwork at lightning speed. I was done in less than 5 minutes. If anyone is planning to buy a Mazda I highly recommend Browning Mazda in Cerritos. More

Made it happen!!!! I have had my eyes on the Mazda 3 hatchback since it came out. Ed Southfield made it happen. He knew the car inside and out. Didn't miss any details. I have had my eyes on the Mazda 3 hatchback since it came out. Ed Southfield made it happen. He knew the car inside and out. Didn't miss any details. Very warm, friendly and respectful. I did have a budget and Ed still made it happen!!! Now I have my beautiful Mazda thanks to Ed. Great salesman!!!! I will recommend him to anyone looking for a car! More

Satisfied & Grateful!!! Averian C. is Awesome!! =) I knew what car I wanted when I came to Browning Mazda. Averian C. right away greeted me and my sister. I told him that I wanted to test drive the M I knew what car I wanted when I came to Browning Mazda. Averian C. right away greeted me and my sister. I told him that I wanted to test drive the Mazda CX-5 and he right away assisted me. I told him that once I am ready I will give him a call. Two months later the Mazda CX-3 came out. I knew right away that is the car I wanted. I called Averian and ask him if they already have that car in stock, as soon as he said yes, I went to Browning Mazda to test drive it. Averian was able to answer all the questions I have about the CX-3 and with Averian's awesome customer service, I was sold. Very happy with my new 2016 Mazda CX-3! Grace Q. Anaheim More

Ed in Sales is Awesome Having Ed show us the car was great. I dont think anyone could have explained the car with more detail than he did. He makes you feel so comfortable a Having Ed show us the car was great. I dont think anyone could have explained the car with more detail than he did. He makes you feel so comfortable and not rushed, and has the answer to any question you can ask (about a mazda). He even took the time to wait with me in parts department to ask a question, and I was full of them. Ed goes into depth during the test drive showing you the need to know performance points of the car. Could not have asked for a better experience in sales. Finance on the other hand, was a different story. Having too many inquires on your credit report is not a good thing, and the finance department at Browning Mazda sending a loan application to 6 different lenders does not help at all. Then got approved first try by my bank. It just seems they didn't want to let go of that first two months paid. I wish finance could have used just 1/8th of the communication that Ed in sales did, instead of stacking inquires like firewood. Couldn't be any more happy with the vehicle though. More