Brown's Toyota of Glen Burnie

Ryan went through 3 cars, two test drives, 2 changes of mind and hours of me and my nephew. My ADHD 13 year old nephew also tried out the feel of several new cars. We both had also been up for 6 hours wit mind and hours of me and my nephew. My ADHD 13 year old nephew also tried out the feel of several new cars. We both had also been up for 6 hours without eating when we arrived there. Not only did he work to get me a deal that even I thought was better than I would get, he seemed to genuinely care. When I got in MY new camry for the first time, I spilled my coffee all over. I was getting shaky (hungry). He looked at me and said "it's o.k. Stay calm. I will clean this up.) I got a paper towel while he ran to the back of the building. He came back with more towels and some spray bottle that left no evidence of my spill anywhere by the time he was done. He made sure I left happy. I like that. More

Excellent experience buying a Prius through the Brown's Glen Burnie team. I highly recommend salesperson Alan Adams - he's knowledgable, professional, patient and friendly. Glen Burnie team. I highly recommend salesperson Alan Adams - he's knowledgable, professional, patient and friendly. More

Alan made me feel welcome, he explain to me what he could do for me, he was truthful, and a professional about is work. I respect him as a good sales person. do for me, he was truthful, and a professional about is work. I respect him as a good sales person. More

My experience was pleasant. The people were courtious, helpful and well informed. There was no hassel or no high pressure, I was given every avenue for the best possible purchase plan available. Also, the helpful and well informed. There was no hassel or no high pressure, I was given every avenue for the best possible purchase plan available. Also, their service department and showroom are the cleanest I've ever seen. I felt like I was at home and I will definately go back. More

Shan Chao is an excellent sales person - a real asset to Toyota. She's very personable and her sales style is helpful, but not pushy. I really enjoyed meeting her and my experience in buying my new Toyota Toyota. She's very personable and her sales style is helpful, but not pushy. I really enjoyed meeting her and my experience in buying my new Toyota Sienna was excellent. She also followed up with me the day after the sale to make sure everything was fine. That was a nice touch! Also, I had to take my new vehicle in the day after the sale to get help with transferring my contacts from my cell phone to my bluetooth because I couldn't do it on my own. Jackie Clubb, the service person, made sure I was given prompt and proficient technical help. She was very pleasant and helpful. Charles Gabriel was the technical person who did download my contacts for me. When he told me his last name was Gabriel, like the angel, I told him he was my angel today because I was very frustrated that I couldn't get the download to work. He figured it out in no time and was very professional and pleasant. I have to say that with all the cars, mostly which have been Toyotas, this has been the best experience ever with a dealership sales and service department. I look forward to my continued business with this organization! Thank you Brown's Toyota of Glen Burnie, especially to Shan, Jackie and Charles!!! More

This is a great staff with no hassle buying and honest people. They worked with me to get my payments here I needed them to be as a first time car buyer! Definitely sending my friends this way!! people. They worked with me to get my payments here I needed them to be as a first time car buyer! Definitely sending my friends this way!! More

Overall I'm pleased. I'm glad they put this car on Craigs List because I was not ready to go shopping in person. Bill was helpful and encouraged me. I probably really was not ready to make this de Craigs List because I was not ready to go shopping in person. Bill was helpful and encouraged me. I probably really was not ready to make this decision but they all reassured me and helped me get comfortable with it. My trade in had 190,000 miles. I really needed to get a new car. This one is going to be a lot of fun. Bill was professional and a good salesman. Maaaaak made the financing fun. Dave should have given me more money on my trade-in but, as already mentioned, this car had some miles. Thanks guys. Yes, I would recommend your business to friends. More

Great from the very beginning. Our sales person was courteous, honest, and fair. We set forth a criteria for the vehicle we were shopping for, and our criteria were not only met within a very fair pri courteous, honest, and fair. We set forth a criteria for the vehicle we were shopping for, and our criteria were not only met within a very fair price range, but exceeded with an extended warranty package. We knew what we were walking off of the lot with, no surprises. We are delighted, after shopping for about a month, to find a used vehicle dealership that seems motivated only by selling quality used vehicles! Thank you Brown's! More

Where do I begin? I walked in and was immediately greeted with kind words and a smile. Alan was very informative in regards to the vehicle I was looking at and is such a people person. He did everything he c with kind words and a smile. Alan was very informative in regards to the vehicle I was looking at and is such a people person. He did everything he could to ensure my experience went as quickly as possible. Sean was very helpful with my financing options. Overall my recent car buy experience at Brown's was the best I had experienced and I look forward to a long working relationship with the Brown's Family. More

The sales people really helped me find the car i wanted really went out of there way to work with me.I really appreiecate all the help i recieved. really went out of there way to work with me.I really appreiecate all the help i recieved. More