Brown's Toyota of Glen Burnie

I am not sure why this dealership gets such good review scores. I wonder who write all the positive reviews. Even with a direct email quote from their internet sales manager, the manager told me that it wa scores. I wonder who write all the positive reviews. Even with a direct email quote from their internet sales manager, the manager told me that it was just his mistake. Moreover, I had to wait two hours just to meet him. Then he offered me a price that is more than $1000 higher than the price other local dealer in the area. And he said that the price was just $100 over their dealer costs and all dealers in the area should have the same deal so it couldn't be lower. What was funny was that it took me just a few minutes over a phone to get a quote from other dealer that was $1000 lower than what he had offered to me. When I emailed him, he said "Congratulation". At the dealership, the manager said the price he gave me was special price for Prius C (not regular Prius I asked about) and it was his mistake, but in fact even his Prius C price was almost $2000 higher than the price of other dealers. He even said the price wouldn't last long, which was very ridiculous. Very frustrating experience at the dealer. It is not just about the price, it is about the way they treat a customer. I have a feeling that they do their business based on an assumption that customers in the area are not smart enough. I may be wrong, but otherwise I can't explain why they treated me like that. I have more to say, but I will just quit here. It is just waste of my time. More

I first went into the Toyota dealship to get my floor mats replaced but ended up looking around for a while. I then had a 2007 Toyota Tacoma and the gas mileage wasnt the greatest. I entered the main dea mats replaced but ended up looking around for a while. I then had a 2007 Toyota Tacoma and the gas mileage wasnt the greatest. I entered the main dealer office and immediately felt welcome. Now most people dont have the best view of me when they first see me, since I have plenty of visible tattoos and peircings, but Bill Dolch, as well as the rest of the staff, was very friendly and welcoming. It was only my second time buying a car and he was patient, as well as informative of all the cars they had available to purchase. I loved that they had refreshments, tv's and even a driving simulator to play while I waited for my paperwork. The experience was enjoyable and hassel-free. I ended up buying a 2012 Scion Tc which is perfect for my communte and also fits my style. Best car dealer around! More

Jorge Arzate was our salesman. He was very polite and professional throughout our buying experience. He showed us 5-6 vehicles until we decided on the one we liked the best. He explained all the features professional throughout our buying experience. He showed us 5-6 vehicles until we decided on the one we liked the best. He explained all the features of the Rav4 that we purchased. He was very generous and patient while we test drove 3-4 suv's. My wife and I want to thank him and the Browns dealership on making our buying experience a good one. Greg Brewer also was a very big help working with us to get the best financing we could. Thanks again to Jorge Arzate. I would recommend him to anyone wanted to buy a toyota. Take care and the best to him and his family. Brennan Mcgahagan and Lucy Amor More

All the people i dealt with were wonderful and know their product. The dealership was clean and the people were awesome! Jackie, Charles and Sean were great. This is my first Toyota and I love it. product. The dealership was clean and the people were awesome! Jackie, Charles and Sean were great. This is my first Toyota and I love it. More

This dealership was wonderful and for the most part, we did not have any issues. I gave the overall experience a 4 because we were under the impression the paper work was going to be handled by the dealer did not have any issues. I gave the overall experience a 4 because we were under the impression the paper work was going to be handled by the dealership, but it turned out we had to get in touch with the credit union for financing and it would have taken longer than the proposed 7 days. Everything worked out but we did end up refinancing at a higher interest rate because we chose an easier route through USAA. This was very minor and definitely not a show stopper. Would we buy from this dealership in the future? Absolutely and Bill Dolch was a wonderful person to work with in the purchase of the vehicle. We love the vehicle and the dealership. More

My wife Joann and I truly enjoyed working with Bill. This was the best car buying experience we ever had. Thanks Bill! We also appreciated the help from Dave Barnhouse in putting this deal together without s was the best car buying experience we ever had. Thanks Bill! We also appreciated the help from Dave Barnhouse in putting this deal together without stressing us out. We took the car to Ocean City over Memorial Day and really enjoyed it. Thanks, Bill and JoAnn Zboyan More

Very good experience with this dealer. My salesperson was Diane and she was great. Never pressuring me she just showed me the features of the car that matched with what I told her I wanted. Mark the finance Diane and she was great. Never pressuring me she just showed me the features of the car that matched with what I told her I wanted. Mark the finance manager worked with me and was happy to explain everything I asked and he would give me the estimated monthly cost difference based on the options I choose so that there were no surprises or hidden costs. Overall I had a very good experience and I am happy I purchased from Brown's and I would buy from them again in the future. More

This is my 3rd new vehicle that I've bought from Brown's Toyota of Glen Burnie. I have never had anything but fabulous service, from sales to maintenance of my vehilces. They are always exceptionally ples Toyota of Glen Burnie. I have never had anything but fabulous service, from sales to maintenance of my vehilces. They are always exceptionally plesant and enjoyable to deal with. They will got out of their way to help you in any way that they can. I always tell my friends "Toyota is the best and you need to visit Brown's Toyota of Glen Burnie". "I've never had anything but complete satisfaction from Brown's". More

My wife and I had a great experience with the team at Browns. Our sales professional, Donald Henderson (Donnie) was outstanding. He was able to provide exactly what we wanted and did everything in his Browns. Our sales professional, Donald Henderson (Donnie) was outstanding. He was able to provide exactly what we wanted and did everything in his power to make it happen. Any question we had, he had an accurate answer, and if he did not know he got the answer within a few minutes and contacted me right away. He handled every part of the deals with integrity; every time he said he would contact me, he did so and on time. We have never been so satisfied. More

Jorge Arzate is the best salesman we have ever worked with. I've never met a sales person that was so passionate about the product he sells. This is the second car we have purchased from him because of with. I've never met a sales person that was so passionate about the product he sells. This is the second car we have purchased from him because of his product knowledge. I think sales people should be given more authority to make deals as it is so degrading to them and a waste of the consumers time to have to constantly wait while they go get management approval on the trade-in value or sales price. It should not take over 2 hours to negotiate a sale and then another 2 hours to do all the paper work. I rated PRICE at a 4 as I still feel we were not given the best price for our trade in. I know you need to make money on resale but it is insulting on what is offered on trade-in. Especially for a repeat customer who also promises to trade in their vehicle every 50,000 miles with you. More