Brown's Toyota of Glen Burnie

I have bought several cars from this dealership over the years. Their sales and service department personnel have always been extremely helpful and professional. I would recommend them to anyone and will years. Their sales and service department personnel have always been extremely helpful and professional. I would recommend them to anyone and will continue to bring my vehicle to Brown's Toyota for all of my services. More

I've bought three cars from Browns Toyota and had them serviced there off and on since 1986. They seem to be honest and fair with a friendly atmosphere and great customer service. serviced there off and on since 1986. They seem to be honest and fair with a friendly atmosphere and great customer service. More

Everything is always thoroughly explained-no matter what you need-unless it is a problem that needs immediate attention for safety-you are never pressured. From start to finish a positive experience. you need-unless it is a problem that needs immediate attention for safety-you are never pressured. From start to finish a positive experience. More

I went over my time frame for a free service interval, however they were able to give me the free serivce anyway. I was over by a month and a half. I was surprized that when I ask if I could still get thi however they were able to give me the free serivce anyway. I was over by a month and a half. I was surprized that when I ask if I could still get this serivce for free, with out hesitation, they were willing to work for me. This was my 5th visit to this dealer and every visit has been quick and with no surprizes. Over all this is the ist dealer ship that I dont mind taking my car in for service. More

I have been bring my Tundra back for service since i purchased it in December 2010 and have always been extreemly satisfied. All of the people i came in contact with from the service writters, casheers purchased it in December 2010 and have always been extreemly satisfied. All of the people i came in contact with from the service writters, casheers, mechanics, even the person that delivers the vehicle after the service have been respectful, inteligent and very helfull. i will continue to bring my truck in for service and recommend you to friends. More

I've been to this dealership on multiple occasions and have always received the best customer service. The staff is friendly and efficient and I wouldn't expect anything less from them. have always received the best customer service. The staff is friendly and efficient and I wouldn't expect anything less from them. More

4 wheel drive on 4runner would not engage second problem 4 wheel drive on 4runner would not engage second problem with 4 wheel drive since purchasing this "certified" vehicle. replaced the actuator assembl 4 wheel drive on 4runner would not engage second problem with 4 wheel drive since purchasing this "certified" vehicle. replaced the actuator assembly to resolve the problem recommended changing engine air filter. Air filter housing left loose (unclamped) when I replaced it today. Requested itemized list and price for 60000 mile service be included with paperwork when I picked up the vehicle. It was not included. Actuator assembly issue was diagnosed by midday on Thursday. Warehouse had the part and was approx. 2 miles from the service center. I was told the mechanic was available to repair that afternoon but it was "procedure" to have parts delivered in the morning. The dealer shuttle could have easily picked up the part and have the vehicle finished on Thursday. Instead I had to have my wife pick me up at work on Thursday and then take me to work the next day, Friday. Certainly NOT in the best interest of the customer. More

Everything at Browns was great (5), save price was good (4). Browns is the dealer where I bought my 2009 Camry Hybird. As such I have and plan to continue to bring the car back for all service. While I hav (4). Browns is the dealer where I bought my 2009 Camry Hybird. As such I have and plan to continue to bring the car back for all service. While I have some fear the other service providers are not familiar with hybirds and do not want them doing something they do not understand. My price comment is mostly do to the higher than expected cost to replace that hard to get to 'cabin filter'. Wish Toyota would make it a bit easier, so not Browns issue. the others grat service was getting the warrany and recal work done without question. More

They gave a thorough description of what they performed on my vehicle and why. Which gave me a 100% satisfaction with their service and performance on my car as well as good customer service and feedback. on my vehicle and why. Which gave me a 100% satisfaction with their service and performance on my car as well as good customer service and feedback. More

Grant and the service team were exceptional when dealing with my 2005 Tacoma. Not only was the service completed professionally and expeditiously, but Grant did an amazing job keeping us informated every st with my 2005 Tacoma. Not only was the service completed professionally and expeditiously, but Grant did an amazing job keeping us informated every step of the way. More