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Brown's Toyota of Glen Burnie

Glen Burnie, MD

4.4
554 Reviews

7167 Ritchie Hwy

Glen Burnie, MD

21061

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Showing 554 reviews

January 02, 2013

I have been coming to Brown's for several years for maintenance on my car and my wife's minivan. Jason is a very friendly staff member. This time the van was towed in and needed a new starter. Jason More

by kimnjack
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Britton
Jan 02, 2013 -

Brown's Toyota of Glen Burnie responded

We appreciate you taking the time to share your experience with us. Thank you for your continued business over the years. Our goal is to provide such great service that it keeps our customers coming back. We are ecstatic to hear that we have accomplished our goal! Please let us know if there is anything else you need. We look forward to seeing you again soon. Also, check us out on Facebook and Twitter for access to our exclusive specials. Thanks, John Stefero- General Manager Brown's Toyota Glen Burnie

January 02, 2013

Had to bring the Scion in fro a recall notice and added an oil change. Very pleasant and efficient- in and out quickly at a reasonable price. More

by MaggieMKC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacqualynn Clubb
Jan 03, 2013 -

Brown's Toyota of Glen Burnie responded

Maggie, thank you very much for writing this excellent review. I am thrilled to hear that you had such a great experience working with our service team. We are happy that we were able to fix your Scion in a timely manner. Thanks again! We hope to see you again sometime in the near future. Also, check us out on Facebook and Twitter for access to our exclusive specials. Thanks, John Stefero- General Manager Brown's Toyota Glen Burnie

January 02, 2013

Excellent service,They do exactly what I ask of them and get me back on the road as quick as possible.Nice waiting area and good coffee to boot. More

by Robert Herbold
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacqualynn clubb, Kris Sandin
Jan 03, 2013 -

Brown's Toyota of Glen Burnie responded

Thank you so much for the positive feedback Robert; we really appreciate it! We strive to go above and beyond to make sure that our customers are fully satisfied. It is good to know that you received the type of treatment from our service team that we feel all of our customers deserve. If you have a free moment, make sure you check us out on Facebook and Twitter for exclusive offers and updates from the dealership. Thanks again, we are looking forward to your next visit! Thanks, John Stefero- General Manager Brown's Toyota Glen Burnie

December 27, 2012

I brought my Prius in to have the oil and filter changed. Everyone I dealt with was very friendly and helpful. I have been going to this dealership for 12 years, even though it is not in my neighborhood. I l More

by SuzieBroussard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Stiegman, Matt Stiegman
Dec 27, 2012 -

Brown's Toyota of Glen Burnie responded

Wow, a customer of 12 years! We cannot thank you enough for your continued business over the years. It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. It is great to hear that we have earned your trust and repeat business. It has been a pleasure working with you and we look forward to seeing you again soon. Also, check us out on Facebook and Twitter for access to our exclusive specials. Thanks, John Stefero- General Manager Brown's Toyota Glen Burnie

December 24, 2012

I love the way they welcomed me. They asked about if anything went wrong, anything else I want them to look for specially. After maintenance the guy explain me the situation and told me what is best and More

by prabhat.poudel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grant Monks
Dec 26, 2012 -

Brown's Toyota of Glen Burnie responded

Thank you for sharing your experience with us. Providing top-notch service to each of our customers is always our goal. It makes us so happy to hear you received excellent service. Please don't hesitate to let us know if there is anything else you need. Also, check us out on Facebook and Twitter for access to our exclusive specials. Thanks, John Stefero- General Manager Brown's Toyota Glen Burnie

December 23, 2012

We have always had great experiences at Brown's Toyota Service Department. We feel that they are honest & trustworthy, and service is always prompt & courteous. More

by hbivens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Britton
Dec 24, 2012 -

Brown's Toyota of Glen Burnie responded

Thank you for writing this awesome review of our service department. We have a great team and we are glad they have been able to assist you. Providing prompt and courteous service is all a part of the Brown’s Toyota of Glen Burnie way. It is great that you were able to experience our top-notch service. Also, check us out on Facebook and Twitter for access to our exclusive specials. Thanks, John Stefero- General Manager Brown's Toyota Glen Burnie

December 22, 2012

Browns toyota was very pleasant and helpful. Their customer service was friendly. I enjoyed the free tire rotation I received. My only concern was that I requested a higher tire pressure than the manu More

by radar_1214
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Stiegman
Dec 24, 2012 -

Brown's Toyota of Glen Burnie responded

Thank you for sharing your experience with us. We value our customer’s feedback and love to hear about their time spent at our dealership. Ensuring that our customers receive pleasant and helpful service is one of our many priorities. We look forward to working with you again soon. Also, check us out on Facebook and Twitter for access to our exclusive specials. Thanks, John Stefero- General Manager Brown's Toyota Glen Burnie

December 18, 2012

I thought the service was overall good, I just was not fully explained the free service plan when purchasing my car. I would still recommend this dealership! More

by Mhairsine
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Stiegman, Matt Stiegman
Dec 19, 2012 -

Brown's Toyota of Glen Burnie responded

Thank you for sharing you feedback with us! At Brown’s Toyota of Glen Burnie we want to ensure you are 100% satisfied with the service you received. If you have any questions please contact us and we will be happy to answer any of your questions. We look forward to hearing from you. Also, check us out on Facebook and Twitter for access to our exclusive specials. Thanks, John Stefero- General Manager Brown's Toyota Glen Burnie

December 14, 2012

I've always been extremely pleased with the service that I've received at Browns Toyota. I bought my car there, and I continue to take it there for service. The employees are friendly and knowledgable. They More

by fltn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kris Sandin
Dec 14, 2012 -

Brown's Toyota of Glen Burnie responded

Thank you for sharing your experience with us! We are happy to hear that you have always had pleasant experiences when working with our dealership. We are also glad to hear that you take advantage of our coupons! We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Twitter and Facebook. Thanks, John Stefero General Manager Brown's Toyota Glen Burnie

December 12, 2012

Impressed by the online scheduling option. Grant was very courteous and friendly. Two girls working the Cashier positions seemed distant and unconcerned with my experience at the dealership. More

by partinavia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grant Monks
Dec 12, 2012 -

Brown's Toyota of Glen Burnie responded

Thank you for taking time out of your day to write us this review. We are happy to hear you enjoyed our online appointment scheduling. We try to make the process as easy and hassle-free as possible. Come in and see us again soon. Also, check us out on Facebook and Twitter for access to our exclusive specials. Thanks, John Stefero- General Manager Brown's Toyota Glen Burnie

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