Brown's Toyota of Glen Burnie

ripoff found on invoice Sales Manager was LaMont. He added $695 to the agreed on price without informing me about it or explaining the charge. I only discovered the ripoff Sales Manager was LaMont. He added $695 to the agreed on price without informing me about it or explaining the charge. I only discovered the ripoff after i took delivery. Hope Toyota will stand behind their people and correct the issue. More

Excellent sales services by Ryan definitely would try to buy in the near future good explanation and friendly guy always trying to help in any way he can sales services by Ryan definitely would try to buy in the near future good explanation and friendly guy always trying to help in any way he can More

Satisfied Customers! My husband and I were very pleased with our buying experience. We were especially impressed with Ryan who had a great attitude, was very knowledgeabl My husband and I were very pleased with our buying experience. We were especially impressed with Ryan who had a great attitude, was very knowledgeable about the vehicles, and was always very professional. He went out of his way to ensure we were given the best possible service. More

Awesome!!! Charles is very knowledgeable about the product he sells not your typical sales person. Very good experience. I plan to get my next vehicle at Browns Charles is very knowledgeable about the product he sells not your typical sales person. Very good experience. I plan to get my next vehicle at Browns Toyota More

Great Ryan Mikelonis was my sales person and this was a good match . He answered all my questions about every part of the car . Ryan was not an in your face Ryan Mikelonis was my sales person and this was a good match . He answered all my questions about every part of the car . Ryan was not an in your face sales guy and called me back quick when I left a message . He stayed late at night to finish the deal with my wife and I and was great start to finish . If you go to Browns , FIND HIM . More

Studied Professionalism Sean mentioned in our earliest talk, that he had learned to focus on service in his sales activity. As we worked on getting the truck I needed he pro Sean mentioned in our earliest talk, that he had learned to focus on service in his sales activity. As we worked on getting the truck I needed he proceeded to demonstrate this philosophy. He did an outstanding job and got me into the truck I needed and finally wanted. More

Great overall experience, but We were disappointed in the financing offered of 4.29%. My husband and I have outstanding credit and expected a better rate, as we had received and o We were disappointed in the financing offered of 4.29%. My husband and I have outstanding credit and expected a better rate, as we had received and offer of 1.7% just months earlier when we purchased our Avalon at the same dealer. To the credit of the finance person (Debbie) she did show us where we were in "Tier 1" and that was supposedly the lowest rate available. We have initiated the process with a new finance company and received a rate almost 2 points lower. Otherwise, a terrific experience with the sales and finance people, from a personality perspective. More

Best new car buying experience When shopping around for my new Toyota Highlander I contacted 5 Toyota dealers in the area, one of them being Brown's Toyota. I was contacted by Dian When shopping around for my new Toyota Highlander I contacted 5 Toyota dealers in the area, one of them being Brown's Toyota. I was contacted by Diane and she provided all the information I requested and offered to bring the vehicle to me to check it out. Upon arrival at the dealership I was immediately greeted by Diane and she was very friendly and she showed me all the models that were on the lot. We test drove a pre-owned Highlander and although it was the exact model I was looking for it wasn't the color I really wanted and I preferred a new model with low miles on it. She worked with her inventory manager and found me the exact model and color I wanted. When we were discussing the numbers I told her I could only finance a certain amount and we had to stick with that number. Striving for the best customer service, that wasn't good enough so Diane worked with her sales manager and she was able to get me into my new Highlander $500 under what I had budgeted for!! Never have I ever had better customer service from a salesperson/dealership before. Although I plan to keep my new Highlander for many many years to come, the next time I am in the market for a new car/SUV I will be back to see Diane! More

Drove over 200 miles to purchase Tundra I live in the Pittsburgh area and drove to Baltimore to buy a Toyota Tundra from Brown's Toyota. My first Contact was Sean Locklear. I asked for an h I live in the Pittsburgh area and drove to Baltimore to buy a Toyota Tundra from Brown's Toyota. My first Contact was Sean Locklear. I asked for an honest description of each vehicle I was looking at on their website. Sean knew exactly what I wanted/didn't want with my purchase and didn't miss guide me with any false information. Thanks again Sean. Everyone was extremely personable. I would definitely recommend Brown's Toyota and be sure to ask for Sean. More