Brown's Toyota of Glen Burnie

Great purchase experience turned to a big headache. I traded my old but very low mileage BMW with 2018 Audi A3 with only 27K miles in Brown’s Toyota of Glen Bernie, It was an easy and nice purchase I traded my old but very low mileage BMW with 2018 Audi A3 with only 27K miles in Brown’s Toyota of Glen Bernie, It was an easy and nice purchase experience, but then I got engine malfunction with strong engine vibration on my way back home and just after I bought the car. Due to my conversation with the sales person and his recommendation, since the car has warranty I took it to the Audi dealer, the car was sitting for about 10 days in dealer until they fix the engine. Per Audi dealer statement there was an issue in cylinder 1, which is not what you expecting when buying a new car from a big certified dealer. Also due to mechanical failure the car does not run and feel like new car at all, I have talked to used car manager at Toyota dealer and he said they will take care of the problem, but it’s been more than a week and they keep ignoring my calls and voicemails. I’m so regret of a trust I put on them from beginning. My point is you should not trust their statements until you check the used car with your mechanic. More

Alan Adams handled my purchase and he was amazing! All of my questions were answered and he kept me posted on the sales process! Sean Owens handled the finance and insurance end. He did an aweso All of my questions were answered and he kept me posted on the sales process! Sean Owens handled the finance and insurance end. He did an awesome job! Sean explained GAP clearly and concisely! I had been apprehensive about the percentage rate, but as it turned out, I had nothing to worry about and Sean got me financed at a GREAT rate! (Thanks, Sean!) More

Dulane was amazing to work with as we waiting for our new RAV4 to be ready. He kept us updated every step of the way. The communication was exactly what we needed under the circumstances of port delays and v RAV4 to be ready. He kept us updated every step of the way. The communication was exactly what we needed under the circumstances of port delays and vehicle upgrades! More

From start to finish I was quite taken with how friendly, professional, transparent everyone has been with my 2022 Tacoma purchase. They were also generous with my trade in amount. Debbie in Finance was th professional, transparent everyone has been with my 2022 Tacoma purchase. They were also generous with my trade in amount. Debbie in Finance was the absolute best. She went above and beyond more than any other dealerships financial person. Everything exceeded my expectations. I can't say enough with how impressed I am. More

From the sales staff, Matt Werner, the management, and finance department, excellent courteous service. No hype or unnecessary jazz - just friendly service. Well organized and knowledgeable. Great expe finance department, excellent courteous service. No hype or unnecessary jazz - just friendly service. Well organized and knowledgeable. Great experience. More

Everyone we interacted with was very courteous, informative, prepared, and very organized. Our car, paperwork and all other closing items were ready when we got here. The process of searching for t informative, prepared, and very organized. Our car, paperwork and all other closing items were ready when we got here. The process of searching for the car was smooth and we did not feel pushed in any way. We walked out feeling great about our purchase. More

Their tag & title department lack good and fast work ethic to get customers new or transfer of tags. Worst services ever. ethic to get customers new or transfer of tags. Worst services ever. More

The place is spotlessly clean. I was greeted by a very polite service rep who explained the expected delay due to a power outage earlier in the day. When I left my phone charger in the car he went and go polite service rep who explained the expected delay due to a power outage earlier in the day. When I left my phone charger in the car he went and got it for me. He offered to call me when the vehicle was done (which he did). What a great representative of great customer service (James Goode). I have already told friends about how great your service department is. More

I was waiting for a particular car and the communication from the dealership was amazing. Every time I checked in they gave me a status update. When the car actually came in they called me right away. When from the dealership was amazing. Every time I checked in they gave me a status update. When the car actually came in they called me right away. When I got to the dealer to purchase, everything went smoothly and I was done in an hour! I dealt with Rebeca Henriquez and Hans Gibbs. They took care of all of my questions and treated me like a valued customer. More

Excellent experience. Everyone I worked with was honest and helpful-no pressure. I appreciate that they did not charge over MSRP. William was helpful and great to work with. I highly recommend Brown's To and helpful-no pressure. I appreciate that they did not charge over MSRP. William was helpful and great to work with. I highly recommend Brown's Toyota to others looking for a new Toyota. More