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Brown's Toyota of Glen Burnie

Glen Burnie, MD

4.4
554 Reviews

7167 Ritchie Hwy

Glen Burnie, MD

21061

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Showing 554 reviews

May 30, 2016

Great experience I was not pressured into purchasing the 2016 Toyota Tacoma Sport. The staff was very professional and polite. The salesman was very knowledgeable wi More

by MitchellT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales- Jay Raquidan, Finance Manager - Debbie Carver
May 31, 2016 -

Brown's Toyota of Glen Burnie responded

Thank you for this terrific feedback and congratulations on the purchase of your 2016 Tacoma Sport! Our customers mean a lot to us and it is great to read your experience went so well at our dealership. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Best regards, John Stefero - General Manager - john.stefero@brownscar.com

May 24, 2016

Great experience I had a great experience with her. She treated me more than a costomer. I felt like to be home. She gave me all the details that I need. Ithe was just More

by Khardiata Mbaye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shan Chao, Sean Locklear
May 24, 2016 -

Brown's Toyota of Glen Burnie responded

Hi Khardiata and thank you for this great review! We're very happy that our team member treated you with the customer service we know you deserve and provided you with a great experience. Thank you again and hopefully we get to see you again! Best regards, John Stefero - General Manager - john.stefero@brownscar.com

May 21, 2016

Diane Solomon excellent saleswoman Diane Solomon was the saleswoman that I dealt with to purchase my car. She not only gave stellar customer service but she also was WELL trained and kn More

by Ieesh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diane Soloman
May 24, 2016 -

Brown's Toyota of Glen Burnie responded

We would like to extend our gratitude to you for taking the time to give us your feedback. Diane is wholly devoted to the success of our guests’ experiences and we are both lucky and proud to have her on our team. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Best regards, John Stefero - General Manager - john.stefero@brownscar.com

May 20, 2016

AWESOMENESS Ryan allowed me to have an excellent experience at Browns Toyota! Ryan was a pleasure to work with as he was very positive, friendly and an excellent More

by 1794Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Nicholson, Ryan Mikelonis
May 24, 2016 -

Brown's Toyota of Glen Burnie responded

Thank you so much for taking the time to leave this wonderful review. Ryan is a valuable member of our team and we’re thrilled to hear that he provided you with an excellent experience during your visit. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Best regards, John Stefero - General Manager - john.stefero@brownscar.com

May 15, 2016

Extremely satisfying experience at Brown's Toyota !!!! Sixteen years ago we purchased a new 2000 Toyota 4-Runner from Brown's Toyota……….and we are STILL enjoying that amazing vehicle. Last week we purcha More

by Jack & Shirley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Stefero, Alan Adams, Sean Owens, Matt Stiegman
May 24, 2016 -

Brown's Toyota of Glen Burnie responded

Jack and Shirley, thank you for this wonderful feedback and congratulations on your 2016 Camry! You're right, Alan is an excellent service advisor and we’re glad that he went above and beyond for you. Our team always strives to gain 100% customer satisfaction, and it is always rewarding to hear that we have succeeded at this. We will share your comments with John, Matt and Sean and if there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Best regards, John Stefero - General Manager - john.stefero@brownscar.com

May 14, 2016

A Great Experience I had an exceptional purchasing experience at Brown's Toyota. I absolutely love my new RAV4 Hybrid. Ryan was a pleasure to deal with. He was upfron More

by Jhs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Mikelonis
May 17, 2016 -

Brown's Toyota of Glen Burnie responded

Thank you so much for taking the time to leave this wonderful review. Ryan is a valuable member of our team and we’re ecstatic to hear that he provided you with an exceptional purchasing experience! Enjoy your RAV4 Hybrid and if you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Best regards, John Stefero - General Manager - john.stefero@brownscar.com

May 11, 2016

Always a great experience! Everyone is always so nice there! Great service & never a long wait! I will always return to Browns!! I would recommend anyone to go to Browns. More

by Chelle655
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of the name.
May 12, 2016 -

Brown's Toyota of Glen Burnie responded

We really appreciate you taking time to write this nice feedback about our dealership. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Best regards, John Stefero - General Manager - john.stefero@brownscar.com

May 10, 2016

Exceptional Customer Service John, Alan and Mark were so helpful! As a first time car buyer they took their time to answer all of my questions and make me feel at ease. They liste More

by Courtney Emely
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Steferno, Alan Adams, Mark Nicholson
May 12, 2016 -

Brown's Toyota of Glen Burnie responded

We love hearing from our customer so thank you for taking the time write this glowing feedback. We appreciate John, Alan and Mark, and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. If there is anything more that we can do please come back and see us again. Take care! Best regards, John Stefero - General Manager - john.stefero@brownscar.com

April 29, 2016

Horrible service Jason and the service manager Jay were handling my issue. They could not have been less helpful. I was treated like a nuisance and they couldn't have More

by julslane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jason Lormore
May 12, 2016 -

Brown's Toyota of Glen Burnie responded

We appreciate you reaching out to us. We take the concerns of our customers seriously, and would invite you to please, contact us directly so we may not only have the chance to learn more, but if possible, resolve your situation. I hope to hear from you soon. Sincerely, John Stefero - General Manager - john.stefero@brownscar.com

April 25, 2016

Excellent Service When I purchased my new Rav 4 Car salesman James Causey was very friendly not pushy at all made me feel really comfortable not pressured at all he was More

by S.Nordvik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Causey
Apr 26, 2016 -

Brown's Toyota of Glen Burnie responded

Thank you for this review. We really appreciate you leaving us your input. We are very pleased to hear that James could make your car shopping experience so pleasurable and stress free. We are glad to hear you are loving your new Rav 4. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! John Stefero - General Manager - john.stefero@brownscar.com

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