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Brown's Toyota of Glen Burnie

Glen Burnie, MD

4.4
554 Reviews

7167 Ritchie Hwy

Glen Burnie, MD

21061

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Showing 554 reviews

July 07, 2016

Amazing customer service!!! I live all the way in Manassas Virginia and I went to Glen's Burnie Maryland for those of you that don't know it's about a 2 hour drive. The first tim More

by Glenda Diaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Mikelonis
Jul 11, 2016 -

Brown's Toyota of Glen Burnie responded

What an enjoyable review to read, Glenda! It is reassuring to know Ryan provided you with a hassle-free and great shopping experience. Brown's Toyota of Glen Burnie primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I'm happy to hear you left our dealership feeling confident about your purchase. Don;t hesitate to call or stop in should you have any any questions. Best, John Stefero - General Manager - john.stefero@brownscar.com

July 06, 2016

Excellent sales and service I recently purchased my second vehicle from Brown's Toyota. Ryan Mikelonis was my salesman for both purchases and was excellent. He explained everyt More

by Gloria#1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Stefero, Ryan Mikelonis
Jul 11, 2016 -

Brown's Toyota of Glen Burnie responded

Thank you for taking the time to write about your experience with us, Gloria! We work very hard to provide each of our customers with nothing less than the best service and I'm happy you felt you received this while with us. Please let us know if there is anything else you need as it would be our pleasure to assist you. Best, John Stefero - General Manager - john.stefero@brownscar.com

June 30, 2016

Return Customer I first heard of Brown's Toyota as a top-rated dealer from USAA Auto Buying Circle. That was the beginning of my long-standing relationship with the More

by AKing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James, Alan Adams, Sean Owens
Jul 11, 2016 -

Brown's Toyota of Glen Burnie responded

Hello, thank you for taking the time to share your feedback! I am very pleased to hear Alan and our teams consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Brown's Toyota of Glen Burnie. We cant wait to see you for your next servicing appointment! Best wishes, John Stefero - General Manager - john.stefero@brownscar.com

June 29, 2016

My Browns Toyota Experience with Ryan I came to Browns with the intention to leave with a vehicle. From the start, Ryan was an expert in his field. Kind, courteous and always with a smil More

by DOROTHY F WILLIAMS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Mikelonis
Jul 11, 2016 -

Brown's Toyota of Glen Burnie responded

Thank you for taking the time to write this 5-star review, Dorothy. We strive to provide courteous service to all our guests and are glad to hear that Ryan and the rest of the team helped you find the car you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. Best wishes, John Stefero - General Manager - john.stefero@brownscar.com

June 28, 2016

Awesome Experience! I took my 2014 Camry in for it's 20,000 mile maintenance service and left with a 2016 Camry. I bought my 2014 Camry through Ryan Mikelonis who is an a More

by Shelly Stephenson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Stiegman, Ryan Mikelonis
Jul 11, 2016 -

Brown's Toyota of Glen Burnie responded

Thank you so much for your feedback, Shelly. We greatly appreciate the opportunity to work with you and earn your continual business. I will be sure to share your feedback with Ryan. Please let us know if we can ever help you in the future. Best wishes, John Stefero - General Manager - john.stefero@brownscar.com

June 22, 2016

Amazing Experience! I couldn't be happier with my experience at Brown's and with Ryan. Everyone was so nice and accommodating and Ryan was incredibly helpful! This was my More

by Brigitte S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Mikelonis
Jun 23, 2016 -

Brown's Toyota of Glen Burnie responded

It's humbling to know we were able to exceed your expectations. Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it important we do everything in our power to ensure they drive away happy customers! It does not surprise us that Ryan went out of his way for you; it is just an example of why he is such a great asset to our team. We will make sure they hear of your kind words. Please let us know how we may be able to help next! Best regards, John Stefero - General Manager - john.stefero@brownscar.com

June 13, 2016

Excellent Service My Service Advisor, Matt Stiegman, is your biggest asset. To me, Matt is Brown's Toyota. He knows me and what my expectations. I trust him and feel More

by Toyota Lady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Stiegman
Jun 15, 2016 -

Brown's Toyota of Glen Burnie responded

Thank you for the awesome feedback! You're right, Matt is a great asset to our team and we appreciate all he does for us! We're very happy to hear that he was there to provide you with the service that you deserve. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Best regards, John Stefero - General Manager - john.stefero@brownscar.com

June 04, 2016

Great experience We were grateful the rep got us out of the heat and immediately asked questions to fit us in the right car even though we came to look at another mode More

by Me123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Stefero
Jun 06, 2016 -

Brown's Toyota of Glen Burnie responded

We appreciate you taking the time to provide us with your positive feedback. It’s a pleasure to hear that our team member was of such help to you during your experience. If there is anything else we can do for you please feel free to pay us another visit. Take care! Best regards, John Stefero - General Manager - john.stefero@brownscar.com

June 02, 2016

Happy Heart 4 Sure 125% Thrilled with the service I received throughout the window shopping, driving and purchasing experience. Would definitely refer my friends and f More

by 4Brothers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Owens, Ryan Mikelonis
Jun 03, 2016 -

Brown's Toyota of Glen Burnie responded

Thank you so much for taking the time to leave this wonderful review. Our team always strives to gain 100% customer satisfaction, and it is always rewarding to hear that we have succeeded at this. We appreciate your referrals and we will share your comments with Ryan. If there is anything more that we can do please come back and see us again. Take care! Best regards, John Stefero - General Manager - john.stefero@brownscar.com

May 31, 2016

OUTSTANDING SALES ASSOCIATE ! Very impressed with Ryan Mikelonis. He gave us a great deal and was very informative and experienced about the vehicle I purchased. Ryan is by far t More

by Kelsey Blades
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Mikelonis
Jun 03, 2016 -

Brown's Toyota of Glen Burnie responded

We would like to extend our gratitude to you for taking the time to give us your feedback. Ryan is wholly devoted to the success of our guests’ experiences and we are both lucky and proud to have him on our team. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Best regards, John Stefero - General Manager - john.stefero@brownscar.com

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