Brown's Toyota of Glen Burnie

they would not repaire my truck under their warranty. My used truck was under their 30 day warranty. I am happy with the truck, but I had a problem with a part. They said they did not make enough money on My used truck was under their 30 day warranty. I am happy with the truck, but I had a problem with a part. They said they did not make enough money on the deal There for they would repair my truck. I will have to get it repaired some where else and take them to court to get my money back. More

Purchase of used Rav4 Rodolfo Reyes and Robert Simms were very helpful, informative, friendly, and just wonderful to work with. This the 2nd time I purchased from Browns To Rodolfo Reyes and Robert Simms were very helpful, informative, friendly, and just wonderful to work with. This the 2nd time I purchased from Browns Toyota and had excellent service. More

Outstanding customer service I was looking for a late model used Prius. These are cars that are snapped up quickly, and the sales team at Brown's worked hard to make sure I was a I was looking for a late model used Prius. These are cars that are snapped up quickly, and the sales team at Brown's worked hard to make sure I was able to purchase the one I liked. They bent over backwards to make sure I am satisfied with my purchase. I needed a follow up "we owe you" and sales kept in touch with the status of my Navigation update. More

Awesome Mr Dennis was very professional and polite. He was also very knowledgeable about the vehicle. I will definitely recommend Brown's Toyota to friends a Mr Dennis was very professional and polite. He was also very knowledgeable about the vehicle. I will definitely recommend Brown's Toyota to friends and family. More

Very Friendly From the time I arrived until the time I drove off eveyone that I met was super pleasant and very friendly to my husband and I. I have never met a nic From the time I arrived until the time I drove off eveyone that I met was super pleasant and very friendly to my husband and I. I have never met a nicer sales team. John Borotka was so professional and just made us feel at ease with the whole process. Dave Barnhouse was also very pleasant to deal with and cared a great deal about making this process smooth and was willing to work with us. Shawn in the financing also was super sweet and really got us where we were both comfortable. My experience was super easy and I'm so glad I decided to stop by today. More

Amazing experience I have purchased three cars from this dealership, and every time the service has been excellent. Just recently I purchased a 2011 Ford Fiesta, and the I have purchased three cars from this dealership, and every time the service has been excellent. Just recently I purchased a 2011 Ford Fiesta, and they did everything to get me the best price. I cannot recommend them enough. Thank you to Dave Barnhouse and John Borotka for truly exceptional customer care. More

Excellent Experience The team at Brown's Toyota in Glen Burnie is a text book example of a perfectly run organization. The staff were professional, patient, knowledgable The team at Brown's Toyota in Glen Burnie is a text book example of a perfectly run organization. The staff were professional, patient, knowledgable, and friendly. The facility was clean, organized, and full of smiles. My experience at Brown's Toyota was nothing short of excellent. This level of professionalism starts from the top and LaMont Matthews has constructed and developed a team of high quality members who take care of their customers. I watched LaMont and how he spoke with other customers and his professionalism was unwavering. I truly believe he cares about his customers and that attitude is infectious. While at Brown's Toyota in Glen Burnie, I had the pleasure of working directly with other members of the team. My car salesman was Wayne. He helped track down the vehicle I wanted, while being friendly, professional, and knowledgable. I was impressed, and took a handful of his business cards to pass out to my co-workers. Wayne and I agreed to a deal right at closing time. I was sure I would need to come back the following day to finish the deal. I was wrong. Sean from finance brought me back and took his time going over the deal while thoroughly explaining the different insurance/payment options. Even though I was cutting into his time off, I never felt rushed or pressured. The customer service of these two employees made my car buying experience memorial. I felt like I was working with friends or family. This is the best customer service/buying experience I have had in the state of Maryland. They have earned all of my future business. . More

This dude sucks! My first sales guy was okay but when he did the let me talk to my manager routine the deal got pretty lame pretty quick. I had my own financing and b My first sales guy was okay but when he did the let me talk to my manager routine the deal got pretty lame pretty quick. I had my own financing and budget. Although I could have been flexible on the numbers I told them I wasn't worried about my monthly just the OTD price. The sales guy said the manager wrote down monthly payments over $900+ and lease payment at $1000+. Okay so you think I am gonna pay that for Toyota, they must be smoking redi rock in the break room. Also this was was kinda of insulting as to the fact that I already stated I have my own financing. So fast forward to my encounter with the sales Manager Jason Lormore, he played the bad cop role and looks like Duff Goldman from Charm City Cakes (wannabe). He got bent out of shape over my asking price but lets be honest blue collar car buyers bust their tails to bring in a descent wage and I know dealerships want to make money but the way this guy works can be best described as unprofessional and flat out disrespectful. Usually a number comes up and we meet in the middle but I'm not a fool and its my money so I won't be punked or pressure into a sale. I am not sure how this guy got to be a manager when he can't even manage his facial hair appearance and his employee polo shirt looked like he found it at the bottom of the hamper. I hope John Stefero pays special attention and implements a grooming standard for his managers, he was the only guy on the show room looking like a wet paper bag! More

excellent experience We worked with John Borotka in used car sales who was excellent! He made us feel comfortable and knew he cared about us getting the right vehicle and We worked with John Borotka in used car sales who was excellent! He made us feel comfortable and knew he cared about us getting the right vehicle and was willing to work on getting us the best deal. Sean in the finance department was excellent!! He was incredibly personable and thorough. More

Customer Service My wife and I were searching for a used vehicle with not a lot of miles after our other vehicle was a total loss. After going to a few other dealers b My wife and I were searching for a used vehicle with not a lot of miles after our other vehicle was a total loss. After going to a few other dealers before Browns Toyota we had mixed vibes and feeling about different vehicles. Most of the used vehicles we were asked to look at had Many scratches, wear on steering wheel, major dents on the exterior. Knowing we were probably not going to find anything perfect we continued our search at Brown's Toyota not having been there before where we ran into Dennis White, Toyotas Salesperson. We explained to him our situation and as a family we needed something reliable and were willing to accept a basic package deal with just power windows and CD player. We were constantly looking at Chevy Equinox and 2 other dealers, Dennis White introduced us to a newly traded in 2013 Chevy Equinox great color, and this vehicle went above and beyond anything we even asked for and with a Price tag that was great! We finally found what fit exactly what we needed and more than we ever wanted! We bought the 2013 Chevy Equinox and couldnt have asked for anything better for our budget. Thank You Dennis White and Brown's Toyota of Glen Burnie for everything! We will recommend you to friends and family and anyone I run into looking for a great salesman and great person all around. When he said he would do something or get anything done he kept his word! More