Brown's Toyota of Glen Burnie

Buy Happy from the Great Team at Brown's I must say that I am a bit partial to the fine team at Brown's Toyota of Glen Burnie, MD.. Since 2004 I have been a Brown's customer. When I started m I must say that I am a bit partial to the fine team at Brown's Toyota of Glen Burnie, MD.. Since 2004 I have been a Brown's customer. When I started my search for a new car, I looked around quite a bit and then decided I would try my old standby. I came by the week before to look around ,and all my questions were answered quickly and honestly by members of the knowledgeable staff. I didn't purchase that day, but through email and texts I set up a date the following week for a test drive . I was immediately greeted at the door and referred to Shan Chap, my gracious sales professional. Shan asked me my preferences for a car and set me up for a test drive for the 2017 Rav4 hybrid. Everything went very smoothly thanks to Shan and to Debbie in the finance office. I had decided to keep my old car and Shan even followed me home in the new car so I wouldn't have to call a cab ! I am very pleased with my purchase and with the whole Brown's family . Someone once said " You want to be the best at what you do because people are going to want the best." I feel that is exactly what I have found at Brown's of Glen Burnie ! More

Phenomenal. I have never encountered such a high caliber and professional group of people before in my life. Robert Simms (the Pre-Owned sales manager) and Clever I have never encountered such a high caliber and professional group of people before in my life. Robert Simms (the Pre-Owned sales manager) and Clever Bautista (Lot salesman) were absolutely phenomenal during the whole process, they even offered me $100 to go to dinner on them! If you go here, you can ask for them directly, but they're not the only ones who were awesome. Every single person I encountered from Clever all the way to the folks in the service department was not only professional, but sincere. Brown's Toyota has business figured out and if you want an out of this world car buying experience, I highly suggest you check them out! Thank you so much guys! More

Excellent Customer Service they dont play games! They don't play cat n mouse game other dealers do. After dealing with another dealer that played this game of let me talk to my boss about the price They don't play cat n mouse game other dealers do. After dealing with another dealer that played this game of let me talk to my boss about the price and trying to get you in to hear their sales pitch, then sit with someone else before they let you know if they can lower the price. Brown's was upfront gave me the price up front. total deal took less then an hour after test drive. I came back less then an hour before closing time. They knew my time was valuable and we completed the deal that night. Ray and his boss Robert stayed went through the paper work with rushing me and walking through Finance with Mark was a breeze. I arrived with my own financing but got better terms with Toyota. I have bought several cars new and used and this is definitely one of the best services I have received. More

Above and beyond Kris and tech#123838 went above and beyond to find cause of an elusive noise coming from wheel. They both came in (twice) & explained progress, findin Kris and tech#123838 went above and beyond to find cause of an elusive noise coming from wheel. They both came in (twice) & explained progress, findings and proposed remedy, which cured the problem. More

Wonderful! Must go here! Ask for Ray both him & his manager gave me the best deal I came in and they found exactly what I wanted and more! For a wonderful price! They worked w Ask for Ray both him & his manager gave me the best deal I came in and they found exactly what I wanted and more! For a wonderful price! They worked with me and weren't discouraged by my lack of down payment etc. Truly a great experience they explained everything to me and walked me through the process completely and in a few hours I was driving out with a car I couldn't even dream of! More

A good day Very comfortable experience. Shan was easy to work with and knew the product well. Everyone at Brown's that I came into contact with was very helpful. Very comfortable experience. Shan was easy to work with and knew the product well. Everyone at Brown's that I came into contact with was very helpful. Customer service top of the line. My best regards, WR More

WENT HOME WITH A "NEWER" CAR Although I still liked the 2007 RAV4 I was currently driving, an ad featuring a 2015 RAV4 caught my eye; a friend and I decided to check it out. We a Although I still liked the 2007 RAV4 I was currently driving, an ad featuring a 2015 RAV4 caught my eye; a friend and I decided to check it out. We arrived at Brown's "Used" Toyota Dealership at 9:30am and as we approached the showroom, I spotted the car I was interested in on the parking lot. Mr. Dennis White happened to be walking out at the same time and offered assistance. He was non-stop helpful (and entertaining) for the rest of the day. And, it did take the rest of the day before I drove my slightly used but "new" car home at 5:00pm. And, since I hadn't planned to buy - just look-, I didn't have the title with me; also, I had and appointment I needed to keep (as did my friend). So, since we weren't quite finished our transference of ownership, and my car was no longer available, Dennis offered a "loaner" which I gratefully accepted, and returned 2 hrs. later. We concluded our initial business, walked over to the Service Area where my "new" car will be serviced, then returned to meet Mr. Sean Owens for the financial portion. Although I'm not unfamiliar with the buying aspects, It's the warranties I have trouble with. Sean very patiently explained the coverage and was able to clarify the differences to where I was able to make a satisfied decision. Due to the Sales Professionalism of Mr. Dennis White, the Financial Management of Mr. Sean Owens, along with Mr. Robert Simms (Sales Manager, I am a very HAPPY customer and I gladly recommend Brown's Toyota of Glen Burnie. More

BUYING A NEW CAR Mike was a fantastic salesman...cheerful...positive and so sure he was going to sell me a car and he succeeded!!! Fastest car buying l ever did....no Mike was a fantastic salesman...cheerful...positive and so sure he was going to sell me a car and he succeeded!!! Fastest car buying l ever did....no going around the May pole 5 times...just straight up information and choices to get me as close to what l wanted in my price range that he could provide...A really great person to deal with and definitely someone you wont regret having as your salesman.....Go Mike!!!!! More

Rolando - A+ Rolando was amazing. He went above and beyond to help us get this deal done within our budget. He was so helpful and compassionate. We will definite Rolando was amazing. He went above and beyond to help us get this deal done within our budget. He was so helpful and compassionate. We will definitely refer any and all of our friends and family to him off they are looking to buy a car. We know feel much safer with baby Dylan riding in his coming home present! More

Excellent Service The process to buy a new car is usually a pain but not with Brown's Toyota. The process was easy and fast. Our sales person Rolando Garza was easy to The process to buy a new car is usually a pain but not with Brown's Toyota. The process was easy and fast. Our sales person Rolando Garza was easy to deal with. He did not push us into buying and went above and beyond to get the price I wanted. He was very friendly and knowledgeable about the process for only being at the dealership for a short amount of time. He stayed late to help me transfer everything from my old truck to my new one. Very smooth process would recommend them to anyone if they are looking for a new Toyota. If you use Browns ask for Rolando Garza, you won't be disappointed. More