Brown's Honda City

Satisfied Customer The service is fast and employees are friendly. The technicians keep you aware of what's going on with your car. The waiting are is very comfortable a The service is fast and employees are friendly. The technicians keep you aware of what's going on with your car. The waiting are is very comfortable and you can relax or work while you wait for your car. More

Buy Happy Brown's Honda City deserves five star because from the time you walk into the showroom everyone are professional, and knowledgeable. I had a situation Brown's Honda City deserves five star because from the time you walk into the showroom everyone are professional, and knowledgeable. I had a situation with my 2015 Honda Fit car that my ex husband brought and Brown's Honda City worked it out where I walked out with my own 2016 Honda Fit. More

Awesome service! Timely, professional and friendly service...as always. All technicians and service staff were very professional and the wait time was minimal. Thank Timely, professional and friendly service...as always. All technicians and service staff were very professional and the wait time was minimal. Thank you Brown's Honda City! More

customer service was excellent my service writer was very knowleadgeable and friedly, she reported present and future problems with my HONDA, and recommended present was excellent my service writer was very knowleadgeable and friedly, she reported present and future problems with my HONDA, and recommended present areas that needed immediate action. I will surely take her advise. Trenton Parker More

SERVICE EASY TO SCHEDULE. FRIENDLY AND COURTEOUS. COMPETITIVELY PRICED IF YOU USE COUPONS.WAITING AREA IS PLEASANT AND WI-FI AVAILABLE IF YOU WANT IT. OVERALL EASY TO SCHEDULE. FRIENDLY AND COURTEOUS. COMPETITIVELY PRICED IF YOU USE COUPONS.WAITING AREA IS PLEASANT AND WI-FI AVAILABLE IF YOU WANT IT. OVERALL A GOOD PLACE. More

Happy with purchase! I have purchased several vehicles at Browns Honda City and my last one was once again a good experience for me. I have had concerns with one of my pre I have purchased several vehicles at Browns Honda City and my last one was once again a good experience for me. I have had concerns with one of my previous cars and they stood behind the vehicle and repaired it. More

Great service, clean comfortable waiting area Whether my car is in for routine care or something unexpected, I always feel Dave gives me his personalized attention. I appreciate that he communicat Whether my car is in for routine care or something unexpected, I always feel Dave gives me his personalized attention. I appreciate that he communicates with me during the process and that my vehicle is ready when expected. More

Fantastic buying experience I went there to look at the 2016 Odyssey and CRV. I looked at two Odyssey's and a CRV before test driving the Odyssey that I was interested in. I abso I went there to look at the 2016 Odyssey and CRV. I looked at two Odyssey's and a CRV before test driving the Odyssey that I was interested in. I absolutely loved it and they worked with us to get a great price that,I was happy with! Leo Herrera was wonderful to deal with and I would recommend anyone to go see him for their Honda! More

"Buy Unhappy" would be a more accurate motto Having emailed back and forth for a while with the dealership, I thought the negotiations were effectively done and it would be a relatively short, si Having emailed back and forth for a while with the dealership, I thought the negotiations were effectively done and it would be a relatively short, simple visit. Unfortunately for me, I was dead wrong. Everyone was all smiles at the beginning, but once I had signed the paperwork, things changed pretty rapidly. I should add that my salesman, Kenny Taiwo, was perfectly nice. The problems only started once I had to interact with management and finance. I was quoted a price via email, but when I was sent back to the finance department, I was told that I would have to pay an additional $500 because the quote included the recent graduate discount that I wasn't eligible for. Well, it would have been nice to know that their quote included that ahead of time, given that there were other dealerships that had offered me the same price without any discount programs. Surprised and frankly, a bit annoyed, I approached the sales manager on the floor at the time, Mike Walter. He told me that I could "take my price or go someplace else." So much for buying happy. At this point, I had been there 4 hours and was exhausted, so I decided to just swallow the cost. When I got back to the finance department, they told me that they couldn't accept my Capital One auto financing because they'd never dealt with it before. After some pressing, they finally called Capital One, and lo and behold, it worked. I drove off the lot a very unhappy customer. I received a survey asking about my experience, and when I expressed my displeasure, I was told that I'd be contacted by Tim Eubank. Unsurprisingly, I was never contacted. Do yourself a favor, and check out a different dealership. The hard sell tactics and the poor treatment at Brown's Honda City are not indicative of a dealership that cares about its customers. More

Another GOOD Day at Brown's Honda Glen Burnie Once again, met by friendly knowledgeable staff, vehicle repaired and delivered ontime, shuttle service is a blessing and appreciated. Never had a bad Once again, met by friendly knowledgeable staff, vehicle repaired and delivered ontime, shuttle service is a blessing and appreciated. Never had a bad experience here, the technicians always resolve the problem on the same day. More