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Brown & Wood Inc.

Greenville, NC

4.6
176 Reviews
Call Dealership (877) 695-9262

329 Greenville Blvd SW.

Greenville, NC

27834

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176 Reviews of Brown & Wood Inc.

August 02, 2023

Good people to deal with. Treated me with respect and helped me get the car I wanted More

by galford1224
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dwayne, Frank Vellota, Micah
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July 21, 2023

Took care of the problem in less time than I thought. They were pretty friendly More

by Elaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Stein
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July 17, 2023

The guys at the service desk are always professional and will let customers know if anything comes up unexpected with your vehicle More

by Angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Stein
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July 12, 2023

Service was good. Took me right in at my scheduled time. Jeff was very helpful. More

by b2689
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Stein
Report | Print
July 10, 2023

Our Cadillac SVU stopped and wouldn’t do anything. It was towed to Brown and Wood Cadillac service dept in Greenville NC and we were told it was the air compressor. They said the problem was repaired More

by dpw706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Stein
Report | Print
Jul 13, 2023 -

Brown & Wood Inc. responded

Thank you for bringing this to our attention. We are sorry to hear about the trouble you have faced with your Cadillac SVU, and we assure you that we take all customer feedback seriously. Regarding your car repair, we apologize for any inconvenience caused by the unsuccessful initial repair. We are committed to resolving this issue and would like to gather more information about what happened to address the underlying problem effectively. As we look into this, we kindly request that you contact our Service Manager, Michele Rogister, at michelerogister@brownandwood.com to discuss the matter further at your earliest leisure. Michele will happily help and work towards a satisfactory resolution for you. Thank you for your patience and understanding throughout this process, and we hope to hear back from you soon.

July 01, 2023

Wait time for repairs is never long. Easy to schedule an appointment. Service manager very helpful. Great mechanics. More

by Oriole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody, Jeff Stein
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June 24, 2023

Everyone was professional. My salesperson was knowledgeable about the vehicle and answered any questions that I had. The overall process was much faster than any prior vehicle More

by kfelton
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Anna Ruiz
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June 24, 2023

Had a tail light not working. They replaced it under warranty. I recommend servicing to my friends, Thank you More

by tucker.chris79
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeff Stein
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June 23, 2023

Very good customer service, polite willing to assist to ensure excellent service, my next choice for purchasing a new vehicle More

by rchrdsn_knt
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeff Stein
Report | Print
June 19, 2023

Charging me 3% to use my credit card for having my car serviced with the dealership I bought it from infuriates me! I’m not making a down payment. I’m spending even more money with Brown and Wood!! More

by tilley_melissa
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeff Stein
Report | Print
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