Brown & Wood Inc.

From the time I drove on the lot and preceded to walk around the lot. I was asked did I need assistance. I looked around and Mr. Tim came to my rescue and help me on my journey. He was very pleasant and around the lot. I was asked did I need assistance. I looked around and Mr. Tim came to my rescue and help me on my journey. He was very pleasant and very knowledgeable about every car I had questions about. From the arrival time to my departure with my brand new car. I was very pleased. Everyone there was very helpful and pleasant. Thank you Mr. Tim Conyers for all your help and words of wisdom. More

Excellent service. Jeff very accommodating and helpful. Short waiting time and I was on my way again. Jeff very accommodating and helpful. Short waiting time and I was on my way again. More

Thanks for taking care of me during the purchase of my new truck. Very professional staff. This was my second vehicle from B&W and there will be more. Thanks again to Tim Conyers and everyone at Brown new truck. Very professional staff. This was my second vehicle from B&W and there will be more. Thanks again to Tim Conyers and everyone at Brown and Wood. More

Listened to my concerns. Solved all the problems with my Escalade.Great customer service from everyone. Solved all the problems with my Escalade.Great customer service from everyone. More

Saved me money on a repair that would have been very costly which would have been difficult for me costly which would have been difficult for me More

The service department is very professional and knowledgeable.They answered all questions and delivered my vehicle back on time in great shape. I highly recommend them. knowledgeable.They answered all questions and delivered my vehicle back on time in great shape. I highly recommend them. More

LAST TWO SERVICES TOOK EXCESSIVE TIME FOR REPLACING A TIRE PRESSURE SENSOR AND FOR AN OIL/FILTER CHANGE. IN BOTH CASES, OVER THREE HOURS OF SITTING IN THE WAITING ROOM EVEN THOUGH WE HAD APPOINTMEN TIRE PRESSURE SENSOR AND FOR AN OIL/FILTER CHANGE. IN BOTH CASES, OVER THREE HOURS OF SITTING IN THE WAITING ROOM EVEN THOUGH WE HAD APPOINTMENTS AND THE SERVIVCE ITEMS SHOULD HAVE BEEN QUICK SERVICE ITEMS. More

Professional and Always puts Customers Service and Satisfaction First. Thanks I was very pleased with Saturday 11/5/22 Unknown Two Salesman and Mechanic assistant with acquiring Air Pressure for my Satisfaction First. Thanks I was very pleased with Saturday 11/5/22 Unknown Two Salesman and Mechanic assistant with acquiring Air Pressure for my tires after mechanical light came on. My car was serviced on the previous days but the Air Pressure light of my 2014 CX- 5 Touring light kept turning on. Thanks again for your assistance making my out-of- town travel safe and enjoyable. More

I deal with service guys with my 6th vehicle for me. (7th, counting a truck for my husband). I have gone through a number of service techs over the years. The best ones have been the ones who have re (7th, counting a truck for my husband). I have gone through a number of service techs over the years. The best ones have been the ones who have remained in place the longest. There is a correlation to performance and longevity. Right now, I like to have Jeff and he is the longest performing at this time. Tim is good too, to the right of Jeff in desk arrangement. I like for them to be in place long enough to recognize me and call my name when I push that button to enter. More

I love this dealership. My problem with this appointment was that when I arrived to have the chip installed for my seat heater, they did not have the chip. Was very inconven My problem with this appointment was that when I arrived to have the chip installed for my seat heater, they did not have the chip. Was very inconvenient to have to schedule yet again to get this chip installed in my new vehicle. Was disappointed that the chip was not there when I had received a letter telling me the chip was there and to make an appointment for installation. More