Brown Subaru

I usually don't fill out reviews but I felt like I needed to let people know what you are in for when you bring your Subaru for a software update. I took my 2017 Subaru Forester that was hesitating (dead sp to let people know what you are in for when you bring your Subaru for a software update. I took my 2017 Subaru Forester that was hesitating (dead spot) when I pressed the accelerator. I mentioned that this had happened in the past and the fix was a software update. After many attempts the tech finally got a code that told them to update the ECM software and then "relearn" the update. I was shocked when I got the bill (506 dollars). 450 was for the update and 49.50 was other fees. I called another Subaru dealer and they said it would probably take 1 hour at a cost of 175 dollars. The service person said you will probably need software every year...... I hope that our cell phone companies don't start charging for software updates. More

My brand new 2020 vehicle, which started out as a daily driver, has mysteriously, intermittently had trouble starting since the day after purchase, and it's all been downhill from there. Brown first said t driver, has mysteriously, intermittently had trouble starting since the day after purchase, and it's all been downhill from there. Brown first said the start issue was an issue related to a system update and just sent me home, and another time or two, that it was a battery drain issue, even though the car had at one point sat dead for a week (I literally tried starting it every day to see if I could get it to work, I was so frustrated, and it was blocking the driveway where we'd pushed it out to try to jump it), I tried jumping it off multiple times, leaving it charging for up to an hour, off two different vehicles, including my work truck, without any result; I finally called the tow truck, and then when waiting for the tow truck to show up, I was able to start the car again suddenly without apparent reason, after trying unsuccessfully all week long. I don't understand how that would have been possible with a dead battery as the real issue. Surely batteries don't just die so dramatically and then suddenly work again on their own? Maybe I'm wrong. I'm not a mechanic. But it seemed fishy, especially since a lot of the worse trouble I had was when I was driving back and forth to Canyon daily. Brown finally drained and recharged the battery all the way and now the car starts rough but it has been starting, though I don't know how long this will fix it. I just have to hope the car starts when I need it. It was a big waste of money and the fact that I gave up my high mileage "old reliable" car, which started right away every time over the years I had it, to get this glorified paperweight of a car makes me ill. I'm much worse off than when I started. Now the windshield is broken because the Brown mechanic cracked it while fixing a chip, and a $35 repair is suddenly $767 (which is half price, they tell me, which says to me they know they had at least some culpability in what happened-- Hint: don't sign anything there without reading it first. I do not know what really happened with the windshield as they will not provide me with any shop footage, but they have been so untrustworthy with everything else I don't see why that would change now, and they have not done a single thing over the year I've been their customer to restore any trust). The car is nice to drive, when it actually starts, but I would be willing to take a significant loss to try to get rid of it and get something used and reliable again, which was the whole reason to get a new car in the first place-- it was going to be my lifetime car, and it had a lot of accessibility features I needed as a disabled person, I take good care of my possessions and it was supposed to be reliable. I was going to be one of those people in the commercials with a 300k mile Subaru. It might be worth the loss simply to never have to deal with Brown or Subaru again. I wish I had never gone anywhere near this dealership, and hope they will one day be held responsible for how flippantly and carelessly they treat customers. More

I bought a used Subaru Forrester out of pocket, for it to immediately need repairs which would have added up around $2300 (for new struts, calipers, rotor, brake pads, front passenger low arm control). If I immediately need repairs which would have added up around $2300 (for new struts, calipers, rotor, brake pads, front passenger low arm control). If I knew I was going to have to pay that much more I would had gotten a newer model with less mileage. Make sure you test your vehicle on the bigger highways that go up to 75 MPH. Much of the issues that car had were not noticeable going below 60 MPH. I had to wait a few weeks to get the struts replaced which they went 50/50 with me which did not even cover the issue that I was having. They also knew there were other issues, that were stated, but they only “fixed one things” I took it back and wanted me to pay about $1100 to get the things fixed that should have been fixed the first time. I have been unable to drive much outside the area and had to cancel trips and rely on others for transportation for almost two months. I have not been impressed, it has been a huge waste of my time and money and will be servicing my vehicle elsewhere. More

Worst ever. I was lied to by two different sales to get me there. Then when I arrived they did not have any of the cars I was told to come see. Then after making a deal to wait for one they said I was wro me there. Then when I arrived they did not have any of the cars I was told to come see. Then after making a deal to wait for one they said I was wrong about an online coupon. We found coupon then they did not want to honor it they said you need an email coupon. So we filled it out online again and nope they said your problem figure it oit and let us know. Bye sale manager Mitch and John don't trust them ever. Drive to Lubbock or anywhere else. Classic bait and switch here. Salesman quoted me a Hale damaged car on phone as new and never mentioned that or that they don't have any of them. Wish I could go less stars. If you want to be lied to and jerked around. Brown is for you! More

Rude salesman I had the displeasure of deal with Saleman Tom Hager... I asked a simple question about leasing and getting a tax credit off the sales tax because ano I had the displeasure of deal with Saleman Tom Hager... I asked a simple question about leasing and getting a tax credit off the sales tax because another dealership in lubbock gave me a sale tax credit of $600 off the final cost. When I text him he replied, "Man I'm not a tax consultant"... no need to be rude. However, this made me want to do business elsewhere. A salesman is suppose to be there for the customer not the other way around... maybe he needs more train on his job... More

LIARS Do not trust this dealership with your personal information. They tell you they do soft pulls to give you a quote but that is absolutely a lie. They a Do not trust this dealership with your personal information. They tell you they do soft pulls to give you a quote but that is absolutely a lie. They also will not correct their mistake (or lie). More