Brown Honda of San Angelo

New car purchase experience was great. My wife and I went in to look at a new 2018 CRV Touring model. Our sales rep, Enrique Medellin, showed us the vehicle and came with us to our house to My wife and I went in to look at a new 2018 CRV Touring model. Our sales rep, Enrique Medellin, showed us the vehicle and came with us to our house to see if it would fit in our garage. On the way and back, he described the many features and how to use them. During the purchase, Enrique helped us get a good price for the CRV and for our trade-in (2009 Honda Fit). He also helped us secure a better interest rate on our loan than what was initially offered. After the purchase, Enrique took us out to the CRV to help us set up our phones and to demonstrate how to use and maximize the many options included with our model. Overall, this was a great experience. Enrique was personable, helpful, and well-informed. We will return to Honda of San Angelo for future purchases and will tell our friends to to the same. More

Purchase a Handa civic They go out of there way to help get what they want and try to get it to the price they can afford each month they are really good people that work ha They go out of there way to help get what they want and try to get it to the price they can afford each month they are really good people that work hard at Hands in San Angelo Texas More

Excellent salesmanship, and outstanding experience We have been buying Honda's from this dealership for 6 years , this is our 5th car purchase and always very pleased with our experience, Everyone is We have been buying Honda's from this dealership for 6 years , this is our 5th car purchase and always very pleased with our experience, Everyone is always very friendly and helpful and always go the extra mile to make sure were satisfied. Would highly recommend . More

Great experience Friendly and fast service went in to buy a seat belt buckle and was told that it has a warranty on it so went to service got it done pretty fast and q Friendly and fast service went in to buy a seat belt buckle and was told that it has a warranty on it so went to service got it done pretty fast and quickly More

Awesome service Routine service on my Pilot. Staff was quick to provide the service so I was able to return to work. The staff takes the time to explain the process Routine service on my Pilot. Staff was quick to provide the service so I was able to return to work. The staff takes the time to explain the process. Quick and effortless. More

Horrible service center experience To whom it may concern: Unfortunately, I'm writing this email to inform you of some wrong doings I feel need to be corrected. On June 20th, To whom it may concern: Unfortunately, I'm writing this email to inform you of some wrong doings I feel need to be corrected. On June 20th, 2018 I purchased a 2018 Honda Civic LX from Honda in San Angelo,Tx. On Thursday, July 12th, 2018 we dropped the vehicle off with Honda Services to have the window tint redone due to large amounts of air and fluid filled bubbles. Later that afternoon, my husband called to check the status of the vehicle; he was told "the employee who does the window tint did not show up for work, it would be another day or two." After this my husband asked for them to put me in a loaner vehicle due to the fact they had our only means of transportation. Which they did. Friday, July 21st, 2018; the second day they had the vehicle Raymond called to inform me that the car had been done but he wasn't happy with the results so he was having his employees redo the tint for a third time! Finally Saturday, July 22nd, 2018 the car was ready. Upon arriving at Honda we proceed to remove our belongings from the loaner vehicle to put back in my car. As I open the back door I see black smudges and stains all over the back seats and front passenger seat. The interior of this car is very light grey! I walked into the service center and asked about the stains in the car. I was told by Raymond the service manager " Ma'am I didn't inspect the car, it was hot outside. So I got in, drove it around, parked it and came back inside the building!" Raymond also asked me to bring my car back again on Monday, July 16th, 2018 to leave for 2 to 3 hours so they could try to remove the stains on the seats and do a full wash and detail. I'm furious at this point! I just signed paperwork on this vehicle and they have ruined my interior! Upon arriving at my house, my husband inspected the tint and it was worse than it was before I originally took it the first time! I was informed by a friend to reach out to Buddy Jones at Chevrolet in San Angelo. I talked to Buddy, filed a complaint and made an appointment for Monday, July 16th, 2018. Buddy stated he would look at the damage and take care of it. So at this point I'm semi okay. We go to get groceries and as I open the trunk I find that it is full of water. Green soapy water. There are white glue stains on the back of the rear seats, there was water seeping into the cab of the car into the the seat backs and cushions. I called and left another complaint for Buddy, as he had left for the day. So come Monday we take the car to the Chevy house. Just to learn that the only way the water could have gotten into the trunk was to seep through the back dash and through the seats. So after another 2 days of someone else having my car we go to look at the work that has been done to the only Brand New Vehicle I have ever owned!! Tim the service manager for Chevy comes out and talks to us as we are going over the car. There are still stains in the seats. There are still bubbles in the tint! There is water damage to the rear seats and unknown amounts of water damage done to the back dash not mention the stereo components that also reside in the back dash. Tim says to me " I reached out to Buddy and let him know that there is nothing else we can do for the seats except seat covers or new seats! I DID NOT pay $ 23,000 plus for seat covers or for someone to wreck the interior of my personal property that I had just purchased! I feel so incredibly screwed over. I do feel like all the guys who we have interacted with at Chevy have been more than helpful and have done everything they can do. Now I'm reaching out to you! I need a remedy for this situation. Not a cosmetic fix. I want the damage fixed and my windows tinted the right way! I was informed that since the interior can not be cleaned anymore because the damage is done that I could request to have a leather kit installed in the car to fix the damage caused by an ever so careless employee at Honda. I would also like to ask that since this is the fourth time that the windows will have to be redone if we can take it to an outside shop and have it done at Honda's expense. I feel like I'm asking a lot but at the same time I have had my car for exactly 3 weeks and 1 day when I took it in for tint services. It has been in 2 separate shops for a total of 6 days counting tomorrow! I need this made right! How would you feel if you were in my shoes? Just spent that much money on a vehicle to have all this done to you. This has been the worst experience I've ever had buying a vehicle. This should NOT be my first experience of buying a Brand New vehicle period! The carelessness of the tint installer at Honda amazes me. I hope this can be fixed and perhaps the installer needs more training on how to treat customers vehicles. More

Awesome Customer Service Everyone os very polite and courteous. They try their hardest to get you into a car and even with kind of poor credit got me into a 2018 Honda HRV. I Everyone os very polite and courteous. They try their hardest to get you into a car and even with kind of poor credit got me into a 2018 Honda HRV. I would definitely recommend them if you are looking for a new vehicle. More

great experience My tire pressure light came on and took it to Brock and he made sure it was fixed. He is great with his customer service. My tire pressure light came on and took it to Brock and he made sure it was fixed. He is great with his customer service. More

Excellent and Quick service We went in there for service and we got done in less than an hour. We just got here from Georgia and we drove from there to here in San Angelo. Quick We went in there for service and we got done in less than an hour. We just got here from Georgia and we drove from there to here in San Angelo. Quick oil changing service. A+. Thank you! More

Excellent Service After an accident Ineeded a new vehicle. The responded quickly and while I didn’t get the deal I wanted I got a deal I can live with After an accident Ineeded a new vehicle. The responded quickly and while I didn’t get the deal I wanted I got a deal I can live with More