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Brown Honda
Toledo, OH
362 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 362 reviews
December 17, 2024
Our salesman, Johnny Grimmett is the Costco Auto Program contact for Brown. He had a car ready to show us. We liked it, and asked him for pricing. He produced a cost sheet on Costco letterhead showing the contact for Brown. He had a car ready to show us. We liked it, and asked him for pricing. He produced a cost sheet on Costco letterhead showing the discount as $1,975.00, however, we would be required to purchase a $900.00 protection package. The sheet clearly showed the trade in of my wife’s exceptional 2018 CRV-EX as $18,000.00. The reason that I decided to trade it in was to get the sales tax exclusion. We said yes to the deal, and were turned over to Derek, the finance guy. After high pressuring us to purchase another protection package, which we declined, he produced the buyer’s order for signature. I told my wife to sign. I didn’t look at it because Johnny had already shown me the numbers. Derek refused to give us any paper work until the check that I dropped off the next day cleared. That took a week until I got the paperwork. When I checked it over I got a rude awakening! Derek had pulled the classic “Bait and Switch”. He had changed the trade from $18,000.00 to $16,735.00, the difference being the sales tax exclusion. He and Johnny both tried to tell me that our effective trade in is $18,000.00. What a bunch of bull! Brown is not entitled to any of the tax exclusion. I have asked Johnny twice for a copy of the original cost sheet showing the $18,000.00 trade in. He has refused. All things considered, we not only did not save anything, we actually ended up $190.00 in the hole. In summary, AVOID BROWN HONDA LIKE THE PLAGUE ! Terrible experience. One that we will not forget. More
by dldisalle43
Employees Worked With
Johnny Grimmett, Derrick Fawley
November 05, 2024
It has been our pleasure to work with Derrick Moseley in purchasing our Honda Crv. His high level of professionalism and knowledge of the product are impressive! Coupled with his casual, friendly perso purchasing our Honda Crv. His high level of professionalism and knowledge of the product are impressive! Coupled with his casual, friendly personality, we felt comfortable and confident with all of our interactions. We will continue to do business with him and I will recommend my friends to him as well!! More
by Pinkert.Kathy
Employees Worked With
Derrick Moseley
October 18, 2024
I recently purchased a new Honda Accord from Brown Honda. Truly enjoyed the whole experience from picking out a vehicle all the way through the financing of it. I was approached in the parking lot by Derek a Truly enjoyed the whole experience from picking out a vehicle all the way through the financing of it. I was approached in the parking lot by Derek a sales consultant there who was on his way to the back service department. He was so pleasant and outgoing, Stopped what he was doing, and answered all my questions on the vehicles in the lot And Suggested I test drive one or more To see what I thought About the different models. He was very knowledgeable, very patient And made the whole process Very enjoyable. Had my back through the whole process. from picking out a model, a color, the Financing process and even totally customizing all my settings for me and explaining how everything works, Thank you, Derrick For all your help and for your continued support with any questions that I’ve had Since the purchase. Cindi Brock More
by Cindib1922
Employees Worked With
Derrick Moseley, Derrick Fawley
October 12, 2024
It was a pleasure working with Derrick M. He was great to deal with. He is very knowledgeable and answered all of our questions. He knew about every option each vehicle was equipped with. We He was great to deal with. He is very knowledgeable and answered all of our questions. He knew about every option each vehicle was equipped with. We did not feel any pressure at all. We look forward to picking up our new Honda Civic EX-L Ron More
by Ron
Employees Worked With
Derrick
September 29, 2024
Our sales representative by the name of Derek Mosley was wonderful. First, he showed us the vehicle after trying to figure out what exactly we were looking for. Then found the perfect vehicle for us. Derek wonderful. First, he showed us the vehicle after trying to figure out what exactly we were looking for. Then found the perfect vehicle for us. Derek was very knowledgeable about the vehicle every detail. We purchased today and I would go back and purchase another vehicle and refer Derek. More
by DonnaaRr
Employees Worked With
Derrick Moseley, Derrick Fawley
September 11, 2024
AC was great to work with, never pushy for sale and very informant on vehical, gave me the best sale possible and was very patient and it all worked out. wiill return next time thanks 10 out of 10 rating fr informant on vehical, gave me the best sale possible and was very patient and it all worked out. wiill return next time thanks 10 out of 10 rating from me THANKS AC More
by hornsteinrandy
Employees Worked With
Ahamad Cheaib
September 25, 2023
I had a great experience buying a car at Brown Honda. Johnny Grimmett is an excellent sales man and was able to find me the perfect car for my needs! He was very knowlegable about the vehicle and made th Johnny Grimmett is an excellent sales man and was able to find me the perfect car for my needs! He was very knowlegable about the vehicle and made the buying experience easy and pleasant . His partner John was also an excellent and knowledgeable salesman and spent a lot of time with me helping me set up the car to my needs! When I need my next car I will come back to Brown Honda because of them!! More
by Gina
Employees Worked With
John Cheung, Johnny Grimmett
June 02, 2023
John is the best to work with , anyone that can put up with me and my husband’s shenanigans is the best, very thorough in explaining all the bells and whistles of the new car! Thanks John for all your hel with me and my husband’s shenanigans is the best, very thorough in explaining all the bells and whistles of the new car! Thanks John for all your help and answers to our questions! More
by Jgreenlese
Employees Worked With
John Cheung
