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Brown-Daub Kia - Service Center

Easton, PA

4.6
1,444 Reviews

1,444 Reviews of Brown-Daub Kia - Service Center

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January 07, 2021

Wrong part either ordered or sent so it did take longer than was expected to be fixed. Keeping us abreast of the situation could have been better. More

by Rhassvike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Garrison, Scott Daugherty
Jan 15, 2021 -

Brown-Daub Kia responded

So sorry to hear about that! This will be taken to management to resolve and make sure it does not happen again. Thank you very much for your feedback!

January 07, 2021

Service is completed in a timely manor and maintaining covid safety standards. Love the quality of service provided. Craig has been very helpful, answering all of my questions. More

by dayof3
Customer Service
Recommend Dealer
Yes
Employees Worked With
Craig Garrison
Jan 15, 2021 -

Brown-Daub Kia responded

Thank you for the kind words and being a loyal customer of Brown-Daub Kia! We are grateful for your review!

January 04, 2021

The waiting area is comfortableThe service advisor kept The waiting area is comfortable The service advisor kept me informed about the progress on my vehicle Work was performed in a very short period of More

by rondo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Mullen
Jan 21, 2021 -

Brown-Daub Kia responded

Great to hear! Thanks for the kind words and taking the time to share your experience with Brown-Daub Kia's Service Department!!

January 01, 2021

Always a good experience with BDK service dept. I have been witk BDK since Butler St days with Troy and Bill. These days working with Craig and it is always a pleasure More

by shangair
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Garrison, Scott Daugherty, Jim Mullen, Alexis Alkema
Jan 21, 2021 -

Brown-Daub Kia responded

Thank you so much for the kind words and being a loyal customer!!!

January 01, 2021

The service department took great care of me, finding out what was wrong and fixing it all in one day. I utilized the transport to and from my home so that my day was very productive. Thanks so very much! More

by Kat.mat62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Garrison, Scott Daugherty, Jim Mullen, Alexis Alkema
Jan 21, 2021 -

Brown-Daub Kia responded

That's great to hear! Thank you for the kind words and sharing your experience!

December 30, 2020

Fast and friendly service. Very knowledgeable and helpful. I needed new mats for my car and they were quick to assist me. They stated they will call when it arrives. More

by marylynch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabrielle Waldenmayer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Bergeski, Shawn Parr
Dec 30, 2020 -

Brown-Daub Kia responded

Thank you for sharing your experience!!! We are grateful for your review!!

December 30, 2020

I came in to have the yearly inspection completed. Everyone was friendly and I always have to wait since I can’t be without a vehicle, my wait was about an hour! More

by andreaayoub6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Garrison, Shawn Parr
Dec 30, 2020 -

Brown-Daub Kia responded

Thank you for the kind words and sharing your experience!!!

December 29, 2020

As always , great service. Not sure why 25 words, but As always , great service. Not sure why 25 words, but ok. This is why I tend not to fill up these surveys. Blah blah blah More

by lmedina376
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Mullen
Dec 29, 2020 -

Brown-Daub Kia responded

Thank you for taking the time to leave your review!!! We do appreciate it greatly!!!

December 29, 2020

This was my first visit to B-D service. Employees all seemed well trained in customer service making a good impression. My service issue was completed promptly. Would recommend B-D KIA service. Thanks More

by Ole Jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis Alkema
Dec 29, 2020 -

Brown-Daub Kia responded

Welcome to the Brown-Daub Kia family! We appreciate the kind words and hope to see you again!!

December 25, 2020

The service men at Brown Daub Kia have always been exceptional, kind, and courteous. They do an amazing job at sticking to their standards, helping their customers (even if it’s going the extra mile), More

by Claire Daiello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Sorrentino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Daugherty, Jim Mullen
Dec 29, 2020 -

Brown-Daub Kia responded

Thank you so much for the kind words and sharing your experience!! We are grateful for your review!

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