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Brown-Daub Kia - Service Center

Easton, PA

4.6
1,443 Reviews

1,443 Reviews of Brown-Daub Kia - Service Center

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July 20, 2024

Great customer service, they check in with you if you wait, and the car is running great More

by colinjupina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Brown-Daub Kia responded

Thank you for taking the time to share your feedback with us, Colin. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 18, 2024

There are Very nice andelse, always asked if we need anyone eals,. They also ask to do anything. More

by rah0526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

Brown-Daub Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 06, 2024

Always quick, easy, friendly & dependable service at Brown-Daub KIA! I’m always satisfied coming to this service center! More

by RFio806
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2024 -

Brown-Daub Kia responded

Thanks for sharing about your experience with Brown-Daub Kia. We appreciate your business and hope to see you again soon!

July 06, 2024

I am very pleased with the service I received at the Brown Daub Dealership. Over the many years I had my vehicles serviced there I would not consider taking my vehicles anywhere else. Employees are p More

by zeppenfeld18103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2024 -

Brown-Daub Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Brown-Daub Kia.

July 05, 2024

nice people; good technicians; comfortable waiting area; service writers are knowledgeable and explain everything that will be done to the vehicle. More

by GLOVEHAWK2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Brown-Daub Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Brown-Daub Kia.

July 04, 2024

A simple oil change took 2 hrs and I arrived on time at 730 am. More

by nancy.sinkus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michele Allen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Fritts
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t even know who these people are
Jul 08, 2024 -

Brown-Daub Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Steve Parr General Manager/Vice President 610.829.3009

July 02, 2024

I have owned our car for some time now, originally purchased from BD and we could not be happier. The drop off and pickup were smooth, the service was performed as expected and every treated us with r More

by kishdh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2024 -

Brown-Daub Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 02, 2024

Everything was good except at the end when they bought my car out it was soaking wet and they did not wipe it down More

by DANYELLBARNES44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Fritts
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2024 -

Brown-Daub Kia responded

Danyell, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

June 30, 2024

The service department is top notch! They always explain everything in terms that are easily understandable. They go over the multipoint inspection even though my vehicle is less than a More

by PELeimbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Brown-Daub Kia responded

Thank you for choosing Brown-Daub Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 29, 2024

I've been coming to dealership for my car needs fir 12 years and recently got charged $600 for labor on a break pad job for front and back. When I called and spoke to service manger,he really didn't seem More

by MARY MASKORNICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michele Allen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Fritts
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2024 -

Brown-Daub Kia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Mary, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Steve Parr General Manager/Vice President 610.829.3009

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