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Brown-Daub Kia - Service Center

Easton, PA

4.6
1,444 Reviews

1,444 Reviews of Brown-Daub Kia - Service Center

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April 21, 2021

Visited for combined regular maintenance and sudden problem. Online scheduling is convenient in these pandemic season. Drop and pickup atmosphere were very welcoming and friendly.. Quick adequate nice More

by cortediego
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Garrison, Scott Daugherty, Jim Mullen, Alexis Alkema
May 17, 2021 -

Brown-Daub Kia responded

That's great to hear! Thank you for the kind words and sharing your experience!!

April 21, 2021

I don’t really care for the written review. The service department has always treated me well, given options and tried to limit costs. I have never been offered a loaner. More

by Jfox501
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Garrison, Scott Daugherty, Jim Mullen, Alexis Alkema
May 17, 2021 -

Brown-Daub Kia responded

Thank you for taking the time to leave a review!!! Our team really does appreciate it greatly! Sorry about the loaner. We do have a shuttle van available if you'd like to use that in the future! Thank you again!!

April 21, 2021

Great dealership. This was my first time buying a car there. My salesperson was Gabriella and she is excellent. I will definitely go back one day! More

by annapolis1524
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabrielle Waldenmayer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Brown-Daub Kia responded

Thank you so much for the kind words and sharing your experience!! Gabrielle will be thrilled to read your great review!!!

April 19, 2021

The customer service was mediocre, I don’t feel they adequately or accurately diagnosed the issues with my car. I did not walk away from the interactions ever wanting to bring my vehicle back. The reaso More

by KiaOwner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Garrison, Scott Daugherty, Jim Mullen, Alexis Alkema
April 17, 2021

Absolutely love Craig. We have worked with him for 11 years. We are very disappointed with no late hours. Saturday is filled 2 weeks ahead. More

by ajtimberman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Garrison
April 16, 2021

Bought a car from Gabrielle, she was outstanding. Had my first service today and from start to finish, the entire team was wonderful...attentive, polite, timely. More

by epicdrive
Recommend Dealer
Yes
Employees Worked With
Gabrielle Waldenmayer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2021 -

Brown-Daub Kia responded

We are thrilled to hear it! Thank you so much for sharing your thoughts about Gabrielle!! We'd have to agree with you!!! Welcome to the Brown-Daub Kia family!

April 16, 2021

Love this dealership! I’ve been dealing with them for many years. They inspect my car thoroughly. Craig in the service department, is awesome! Great customer service! More

by Amesc45@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Garrison
Apr 20, 2021 -

Brown-Daub Kia responded

Thank you so much for the kind words and sharing your experience!!! We appreciate your loyalty to the service department!!! Looking forward to seeing you at the next visit!

April 16, 2021

I already had an appointment scheduled with BD for routine maintenance. I took my car for a front end alignment at a mechanic closer to where I work in NJ. During the alignment I was contacted and inf More

by mloebsack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Garrison, Alexis Alkema
Apr 20, 2021 -

Brown-Daub Kia responded

That is great to hear! We are happy you decided to come back and get those brakes checked out by our team!! Thank you for the kind words and taking the time to share your experience! We look forward to a serving you and your vehicle for many years to come!

April 16, 2021

This dealerships service department is one of the best ones around. Everyone is very friendly and knowledgeable about my needs. If I don't have a ride I always know they can drive me where I need to be dr More

by Tuckersmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Garrison, Jim Mullen
Apr 20, 2021 -

Brown-Daub Kia responded

Thank you so much for sharing your experience and the kind words!!! We appreciate it and will continue to offer great customer service to you!!!!

April 15, 2021

Not pleased with the service dept. They don't keep you updated. Had to bring car back to refix. Long waiting days ti repair. Often can't get through to service desk as it goes to voicemail. More

by CarBuyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Garrison
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