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Brown-Daub Kia - Service Center

Easton, PA

4.6
1,443 Reviews

1,443 Reviews of Brown-Daub Kia - Service Center

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September 13, 2024

I have never had any issues with any service that has been required at this dealership. More

by reelfatguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Fritts
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Brown-Daub Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 13, 2024

As I’m a regular customer and August 28th was the second time I’ve came in for my appointment early 7:20am and it was only 1 car ahead of me. Why is 5 people that came AFTER me leaving before me. The advis More

by Natalia J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michele Allen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Brown-Daub Kia responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Steve Parr General Manager/Vice President 610.829.3009

September 11, 2024

Always thankful for the great service provided by the service department. My Kia Telluride was in for a Recall repair and they were able to resolve the issue while I waited. More

by CHRIS@LVBM.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Brown-Daub Kia responded

Chris, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Brown-Daub Kia!

September 11, 2024

Great service even if it took few extra trips to the dealership for service but overall the issue with the car was finally resolved . The only thing I felt was not being able to have a loaner vehicle wh More

by thabib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Allen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Brown-Daub Kia responded

Thank you for your very kind review. Michele and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Brown-Daub Kia.

September 11, 2024

Customer service was good, but repair (back up camera) only worked for 1 day. And I paid over 900.00 for this repair and dashboard has scratches in it More

by kalenek64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Bickerstaff was very informative and helpful
Sep 15, 2024 -

Brown-Daub Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Steve Parr General Manager/Vice President 610.829.3009

September 10, 2024

Always reliable. Never try to sell me something I don't need. Friendly staff. Clean and pleasant environment. More

by Bigrik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Brown-Daub Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 31, 2024

Overall, Brown Daub Kia did well. They were helpful with the whole repair process. Once the parts came in, the car was finished quickly. The only problem I have is the lack of communi More

by greasemunky661
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2024 -

Brown-Daub Kia responded

Thanks for sharing your thoughts about your experience with Brown-Daub Kia. We appreciate your business and hope to see you again soon!

August 29, 2024

Very caring for customers knowledgeable and courteous and fulfilling the needs and assisting with all aspects of the purchasing process. More

by VT
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Warren H.
Aug 29, 2024 -

Brown-Daub Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 28, 2024

They did a great job replacing the poorly designed origional style steering coupler. Perfect job. More

by robertsyates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Brown-Daub Kia responded

Robert, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 27, 2024

everyone from sales to service and parts are well informed of the brown daub experience. More

by ECORY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Brown-Daub Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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