Brown-Daub Kia - Service Center

Walter is great to work with but the policy’s of the dealership is not fair. When you bring your car in at 7am and you don’t get your car back until 4pm because you are not willing to sit there for a dealership is not fair. When you bring your car in at 7am and you don’t get your car back until 4pm because you are not willing to sit there for a couple of hours while they service your car is wild. So you’re penalized by the dealership and the people who bring their cars in after you they service their car before mine because they are willing to waste their time sitting there. And once again they didn’t reset my oil life More

Always have a great experience and they have a helpful and friendly staff and the service is always good and friendly staff and the service is always good More

I presume this is related to my recent service appointment. The service advisor Mr. Frits was helpful, efficient, and courteous. Totally satisfied with my experience, and as I'm a "morning person" appointment. The service advisor Mr. Frits was helpful, efficient, and courteous. Totally satisfied with my experience, and as I'm a "morning person" really appreciated the availability of a 7AM appointment. The only negative was an unsatisfied customer ranting, raving, and using foul language in the customer waiting area about some recall, for which the parts were back ordered. Having said this, I want to note that several service and parts people went out of their way resolve his issue, and stop him from annoying other customers. To me he seemed like a person that would not have been satisfied regardless of how much they tried to placate him. More

Purchased new sorrnto in June Screen was now working Kept car for 22 days Next day out again In total serviced car three times had car for over 45 days Was told that they never heard of Lemon law Kept car for 22 days Next day out again In total serviced car three times had car for over 45 days Was told that they never heard of Lemon law Told me to trade car in which was my best option Cost me $6000 more I can’t say that I was helped to the point of satisfaction Got to pay sales taxes again I’m 77 years old and was not happy Lesser car for more money More

From scheduling to service dept, everything went smoothly. from drop off to getting my car back was about 45 minutes, plus it was washed. Thanks. smoothly. from drop off to getting my car back was about 45 minutes, plus it was washed. Thanks. More

I got there he said my appt was Thursday not Friday but he got me in I had it on my calendar and I took off from work thank you he got me in I had it on my calendar and I took off from work thank you More

Courteous, friendly very helpful and explained things in complete detail. Work took a little longer then expected but you will have this all in all a great job done complete detail. Work took a little longer then expected but you will have this all in all a great job done More

We were left waiting until close and car did not get washed like we were told was the delay. washed like we were told was the delay. More

You guys are the best ever You really are nice people the in town and the best service ❤️ in town and the best service ❤️ More

After completing service the dealership stated they needed to order a part and would call me when it came in. I had not heard anything for the next 2 weeks so I called the dealership to ask if the part needed to order a part and would call me when it came in. I had not heard anything for the next 2 weeks so I called the dealership to ask if the part arrived only to find out that the part was never ordered. They were not apologetic about never ordering it or anything. More