Brown-Daub Kia - Service Center

Well I’m still very upset with the service department. I had the Optima and my daughter’s Jetta in for annual inspection. They said the Jetta needed new brake pads, okay. Now I’m wondering if they that wa I had the Optima and my daughter’s Jetta in for annual inspection. They said the Jetta needed new brake pads, okay. Now I’m wondering if they that was true. Then there was the Optima. Crystal called me at first noting that there was a wiring problem to the left headlight. Then the story changed to a disconnected light, but on both sides. Then the story changed again to the headlights weren’t OEM and wouldn’t pass inspection. As I told Steve, these headlights have been in the car for 3 years and Brown Daub didn’t have an issue with them on the last three inspections. All of a sudden it’s a $1000 problem. The straw that broke the camel’s back was the wiper blades. There was absolutely nothing wrong with the wiper blades. I drove the Optima there in the rain! Steve said it was up to the technician’s discretion. What a load of crap. If the wipers work and aren’t torn, they should pass. With that logic, your technician can fail any part for any reason. I’m disappointed that Steve didn’t do anything to make this right. I hope the service management is happy. You ruined a 7-year relationship. I have a choice where I get my car and the other 3 family cars serviced. It won’t be at Brown Daub KIA going forward. More

Professional and understanding when listening to the customer. Very flexible, and easy to schedule a service appointment. customer. Very flexible, and easy to schedule a service appointment. More

Everyone was good at making experience great. Marcella offered water and snacks. Tim kept me updated and was exceptional at giving me choices for service needs. I also saw him help another custo Marcella offered water and snacks. Tim kept me updated and was exceptional at giving me choices for service needs. I also saw him help another customer with her dog when she checked out More

Happy with the personal attention and customer service of Brown Daub Kia. Thanks for everything. Brown Daub Kia. Thanks for everything. More

This center has always been a reliable place for me to go for quick and efficient work on my car. Everyone here is pleasant to work with making the atmosphere very relaxed. They always explain every step of for quick and efficient work on my car. Everyone here is pleasant to work with making the atmosphere very relaxed. They always explain every step of the process when unexpected repairs need to be done. The waiting area is also very clean and comfortable. More

Very friendly. Explained the necessary work. Enjoyed watching TV while I waited. Will be back again. Explained the necessary work. Enjoyed watching TV while I waited. Will be back again. More

Very friendly and welcoming staff. Got me in right away to service my car. Will be for sure to use them in the future. Can’t recommend them enough. Got me in right away to service my car. Will be for sure to use them in the future. Can’t recommend them enough. More

The maintenance department personnel are always attentive to any problems you might encounter with your vehicle whether small or large. Always courteous and smiling as well as hospitable during your waiting to any problems you might encounter with your vehicle whether small or large. Always courteous and smiling as well as hospitable during your waiting period. More

Always courteous and excellent service. Got me in fast and took care of the requested services. Got me in fast and took care of the requested services. More

Labor charges are outrageous $295 to put on two clamps on an exhaust. Clamps were previously paid for. an exhaust. Clamps were previously paid for. More