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Brown-Daub Kia - Service Center

Easton, PA

4.6
1,443 Reviews

1,443 Reviews of Brown-Daub Kia - Service Center

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June 07, 2023

Kept my vehicle up to date on service. Called to update me. All good.for me. More

by Karenwhrite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Mullen
Jun 08, 2023 -

Brown-Daub Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 07, 2023

Every thing I could have hoped for in my dealer was quickly taken care of! Thank you! More

by alexysue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Todd, Tim Mullen
Jun 08, 2023 -

Brown-Daub Kia responded

Thank you for choosing Brown-Daub Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 03, 2023

Went in for inspection, oil change and tire rotation. I moved to the poconos so I decided to wait for my car to be done. Edward was wonderful! Arrived a little earlier than my scheduled time and he took More

by Bonnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Parr
Jun 04, 2023 -

Brown-Daub Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 02, 2023

Extremely disappointed in the service department at this Brown-Daub Kia of Easton, and Kia in general. Brought in for warranty work which did not correct the problem and after the second follow up visit, my More

by NjLawMan17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edward Fritts
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven - Service Manager, Crystal Todd, Tim Mullen
Jun 03, 2023 -

Brown-Daub Kia responded

Thank you so much for your feed back, please let me know who you are. It sounds like you bought your car elsewhere maybe pre-owned . At this point it again sounds to me that we are waiting on Kia to see if they are going to help you. Please give me a call and I will see what I can do to help you. That is our goal to have all our customers completely satisfied, but unfortunately we have to wait on Kia to give us the go ahead to fix the car. Steve Parr GM/VP . 610-829-3009 Thanks again and have a great day!!

May 22, 2023

Crystal told me that my 2023 kia forte was totaled and should go to her affiliated body shop. When I took the car to my own body shop, they charged me $3,000 for damages/service. I do not see that dealers More

by Mercedes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Crystal Todd
May 22, 2023 -

Brown-Daub Kia responded

Thank you so much for the feedback, we are sorry for the miss understanding. I was told the car was dropped off for a tire because your daughter in a pot hole . When we put it on our lift and started to look the car over we notice that it was a lot more then just a tire .We did not even charge you for looking at the car and we recommended taking it to a body shop. It looks like that is what you did , again we did not even charge you for my mechanics time to check it out. we do not do any body work here at this dealership , so that is way she recommended the body shop. I am so happy you got the car fixed at a body shop as we suggested. Any questions please give me a call. Thanks again !!

May 20, 2023

They were very easy to schedule my service appointment they took me in before my time and got me out quick More

by Edward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Bickerstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beth Wong, Steven Hoover, Tim Mullen
May 22, 2023 -

Brown-Daub Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Brown-Daub Kia.

May 20, 2023

Flawless service experience every time. I will continue to service my car with this department! More

by Steviewonder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Parr, Crystal Todd, Steven Hoover, Tim Mullen
May 22, 2023 -

Brown-Daub Kia responded

Thanks for sharing about your experience with Brown-Daub Kia. We appreciate your business and hope to see you again soon!

May 20, 2023

Edward was very professional And curtious he made sure I was in and out in a timely manner and made sure my vehicle was 💯 More

by RYANJCOLEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Mullen
May 22, 2023 -

Brown-Daub Kia responded

Thank you so much for your kind words, Ryan, and for taking the time to leave us this wonderful feedback!

May 20, 2023

Edward was a great advisor. He kept me updated on my vehicle. Would greatly recommend to anyone. More

by JOSELEBRON050795
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Hoover, Tim Mullen
May 22, 2023 -

Brown-Daub Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 20, 2023

Edward and Tim both helped me with my 19 forester I've been chasing a bike concern for months the amazing team at brown daub kia service More

by RYANJCOLEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven hoover, Tim Mullen
May 22, 2023 -

Brown-Daub Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Brown-Daub Kia!

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