Brown-Daub Kia - Service Center

The replacement of the engine under warranty in my 2015 Optima was handled as quickly as could reasonably be expected. This will be an enormous factor in any future vehicle purchase. Optima was handled as quickly as could reasonably be expected. This will be an enormous factor in any future vehicle purchase. More

Great experience staff were very helpful and explained everything I needed. I love brown daub Kia. I would definitely recommend to all my friends place. Really feels like home.. everything I needed. I love brown daub Kia. I would definitely recommend to all my friends place. Really feels like home.. More

Working collaboratively with Walter and Eddie. Both were very knowledgeable. Eddie really helped me understand the challenge with the car and worked diligently to ensure my car was returned in a t Both were very knowledgeable. Eddie really helped me understand the challenge with the car and worked diligently to ensure my car was returned in a timely manner. More

Last time it was serviced, my car was ready earlier than I expected. Bought my car from Bill in sales, he’s terrific too. I expected. Bought my car from Bill in sales, he’s terrific too. More

Quality service provided at the dealership Highly recommend this establish and will most likely purchase my next vehicle with this establishment recommend this establish and will most likely purchase my next vehicle with this establishment More

Why is it taking 2 weeks to get a new horn. This should have been in stock. I don’t feel safe in my car without the horn. Maybe another dealership has one in stock? This should have been in stock. I don’t feel safe in my car without the horn. Maybe another dealership has one in stock? More

Edward has been extremely helpful. My car is still in the shop, however Eddie has been doing a great job of keeping me informed and up to date on what is going on. Will continue to com My car is still in the shop, however Eddie has been doing a great job of keeping me informed and up to date on what is going on. Will continue to come to Brown Daub as long as Edward is there. More

Walter was responsive and courteous when I recently brought my vehicle in for service. The vehicle was due for oil change and tire rotation service. Walter noticed that my inspection was due and sugg brought my vehicle in for service. The vehicle was due for oil change and tire rotation service. Walter noticed that my inspection was due and suggested that I add this to the work order. I agreed with his recommendation. The service for all work was done in approximately 90 minutes. I am completely satisfied by the work that was performed by Brown-Daub and won't hesitate to return for when future maintenance is required. More

Walter is great to work with but the policy’s of the dealership is not fair. When you bring your car in at 7am and you don’t get your car back until 4pm because you are not willing to sit there for a dealership is not fair. When you bring your car in at 7am and you don’t get your car back until 4pm because you are not willing to sit there for a couple of hours while they service your car is wild. So you’re penalized by the dealership and the people who bring their cars in after you they service their car before mine because they are willing to waste their time sitting there. And once again they didn’t reset my oil life More

I presume this is related to my recent service appointment. The service advisor Mr. Frits was helpful, efficient, and courteous. Totally satisfied with my experience, and as I'm a "morning person" appointment. The service advisor Mr. Frits was helpful, efficient, and courteous. Totally satisfied with my experience, and as I'm a "morning person" really appreciated the availability of a 7AM appointment. The only negative was an unsatisfied customer ranting, raving, and using foul language in the customer waiting area about some recall, for which the parts were back ordered. Having said this, I want to note that several service and parts people went out of their way resolve his issue, and stop him from annoying other customers. To me he seemed like a person that would not have been satisfied regardless of how much they tried to placate him. More