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Brown-Daub Kia - Service Center

Easton, PA

4.6
1,443 Reviews

1,443 Reviews of Brown-Daub Kia - Service Center

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November 16, 2023

Great customer service, trustworthy service techs Very clean waiting room and awesome shuttle service and drive More

by drchristy0320
Recommend Dealer
Yes
Employees Worked With
Edward Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edward Fritts
Nov 17, 2023 -

Brown-Daub Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Brown-Daub Kia.

November 12, 2023

Great experience. Helpful employees, clean facility, quality work. I will return for more service in the future. More

by Davis143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Todd
Nov 13, 2023 -

Brown-Daub Kia responded

Davis, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Brown-Daub Kia.

November 09, 2023

Helped me out in a pinch! From out of town, they checked and repaired my car More

by joanieb68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Todd, Tim Mullen
Nov 10, 2023 -

Brown-Daub Kia responded

Thank you for your five-star review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Brown-Daub Kia, Joanie.

November 03, 2023

Friendly atmosphere. Employees are very nice and helpful. The waiting room is clean and comfortable they have coffee and popcorn! More

by fbottos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Todd, Tim Mullen
Nov 04, 2023 -

Brown-Daub Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Brown-Daub Kia.

October 28, 2023

Issue was taken care of quickly and properly. They washed the car which was a nice touch . More

by jmbduc916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Brown-Daub Kia responded

Thank you for choosing Brown-Daub Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 25, 2023

Scheduled our vehicle to put in recalls quickly and got work done in a short amount of time More

by DMR322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Todd, Tim Mullen
Oct 25, 2023 -

Brown-Daub Kia responded

Thank you so much for your kind words for our team, and for taking the time to leave us this wonderful feedback!

October 16, 2023

The management is really great and caring. I actually feelt like the customers are very important to them. More

by GOSIAS.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Parr
Oct 17, 2023 -

Brown-Daub Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 05, 2023

Brought my Kia Sorento in for oil change and inspection. .... they tried to claim I needed $1,100 of work! Wanted to replace both taillights for $600 (fingernail crack on each), windshield wipers and oil pa More

by carrigjj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edward Fritts
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Todd, Tim Mullen
Oct 07, 2023 -

Brown-Daub Kia responded

Thank you so much for your response , we need to know if we did not meet your expectations. I did some checking into your service history and could not find some of the items in question. I did look up the price of your type of tail lights, they are LED lights witch requires the full assembly. The price of a Kia tail light is $546.67 each plus labor to install them. Please give me a call at 610-829-3009 so we can review your issues. Thanks again I really appreciate your input and business !! Steve Parr

Oct 07, 2023 -

carrigjj responded

Yes, you did not meet our expectations. The 2017 Kia Sorento does not have LED taillights. I purchased the complete assembly off Amazon for less then $150 a piece and took less then 10 minutes to install. The Oil pan was not leaking as I was told, the windshield wiper blades were not required to be replaced and the other mechanic I went to passed the inspection. In fact I showed him the old taillights and he told they worked fine and did not need to be replaced. We did not get your multipoint inspection report as we should have. In the past you lost my car and delivered it to another customers house. I will not be recommending you or taking anymore of my cars there. I find your shop unprofessional and untrustworthy and just want others to be aware.

Oct 07, 2023 -

Brown-Daub Kia responded

Sorry you have a 2020 sorento in your name . Your 2017 is in another name in your household, the price for Kia tail lights for that one was quoted at $298.57 each . Again sorry for any misunderstanding , $1000 was for all the work . You can call me at 610-829-3009 if you would like to. Thanks again and have a great day !!

September 30, 2023

Fast and efficient work on my car. Everyone was pleasant and friendly. Car was returned clean and in order. More

by WOLFN85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Mullen
Oct 02, 2023 -

Brown-Daub Kia responded

Thanks for sharing your thoughts about your experience with Brown-Daub Kia. We appreciate your business and hope to see you again soon!

September 28, 2023

Excellent customer service. Issue with a dent. She scheduled appointment. Fixed right away! No charge. This dealership goes over and above! Can’t say enough good things about he More

by Kris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabrielle Waldenmayer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Todd, Tim Mullen
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