Brown-Daub Kia - Service Center

Excellent Went out of their way to get my car in as had a problem and was going on a trip. Always good service at this location. Worked with various people an Went out of their way to get my car in as had a problem and was going on a trip. Always good service at this location. Worked with various people and always satisfied. More

Inspection Granted, it's been a year since my last Inspection. So I Went to pepboys to get my car inspection, and you mean to tell me that my car passed an insp Granted, it's been a year since my last Inspection. So I Went to pepboys to get my car inspection, and you mean to tell me that my car passed an inspection when I have a loose battery and you never told me about it!? I went to pepboys and they didn't even have the part. How stupid are you guys seriously? That's a safety issue and you didn't even fix it the first time. I wholeheartedly regret ever getting a car from Brown Daub Kia. Complete waste of time. More

Another very satisfied experience After an unexpected serious issue with my vehicle occurred, My car was given quick and efficient attention. As in the past, Scott gave my car great s After an unexpected serious issue with my vehicle occurred, My car was given quick and efficient attention. As in the past, Scott gave my car great service and got in done by the end of the day for me. A scary situation, turned out to be ok, thanks to the service team at Brown Daub Kia and Scott. More

2nd time unsatisfied with Service of vehicle My 2014 Kia Rio was serviced numerous times by this dealer, as I had a few complimentary oil changes. The first issue - with one of the oil changes, My 2014 Kia Rio was serviced numerous times by this dealer, as I had a few complimentary oil changes. The first issue - with one of the oil changes, I immediately noticed upon leaving the dealer/Service department (for just an oil change) that my car was not accelerating and making an odd sound. I immediately called the Service department and they said to drive right back with my vehicle. After taking the vehicle in, they noticed the tech that performed the oil change did not attach the fuel pump correctly. Because of this, I was given two more complimentary oil changes. Once those ran out, I took my vehicle elsewhere to have the oil change done and the mechanic immediately noticed the splash cover underneath was gone. Everything was exposed. I called Brown Daub, as they were the ONLY ones that serviced my vehicle upon purchasing it from them, and the Manager, Peter, said to bring the car in so he could look at it. A few days later, due to my work schedule, I was able to bring my vehicle in and was told to ask for Peter. He came out, took my keys, and went and looked underneath. A few minutes later, he said that based on the amount of rust on the one side where the bolts would go for the full splash cover that my vehicle comes with, he thinks it was sold to me like this and not forgotten at one of the oil changes. He said he could order me a new, full splash cover, but it would cost around $120. I declined. He also indicated that it doesn't matter if it's missing or not, as the engine gets dirty as it is, and animals have a tendency of crawling into this and getting trapped. He shared with me an example of finding an opossum in a customer's splash cover, once removed, and having to let it free in the woods out back of the dealer. Not sure how much truth there is to this. I feel this is something that should have been checked and ensured it was included upon financing the vehicle. I also feel that Kia should have offered to put the splash cover on for me, at no cost. Going forward, I will not use Brown Daub Kia for servicing of my vehicle. More

Best sales rep is Christine When I first got to Brown Daub, they scanned my drivers license and when I asked why, I was given attitude. So this was not off to a good start. But When I first got to Brown Daub, they scanned my drivers license and when I asked why, I was given attitude. So this was not off to a good start. But as soon as I met with Christine things changed. I was welcomed properly and made to feel comfortable. I ended up buying a brand new 2017 Forte because of her. I recommend anyone going to Brown Daub Kia get an appointment with Christine. As I am writing this, a friend I brought to Brown Daub just bought his first car from Christine! More