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Brown-Daub Kia - Service Center

Easton, PA

4.6
1,443 Reviews
Call Service Center (610) 810-3535

1,443 Reviews of Brown-Daub Kia - Service Center

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February 13, 2024

Everyone is friendly and cooperative and do a good job on my car. Unfortunately this visit took longer than usual. More

by pegdvd
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Fritts
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Todd, Tim Mullen
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Feb 14, 2024 -

Brown-Daub Kia responded

Thanks for sharing your thoughts about your experience with Brown-Daub Kia. Crystal, Edward, Tim, and our team appreciate your business and hope to see you again soon!

February 13, 2024

Stephanie was my service advisor. She never communicated with me at all. My vehicle was in for 3 months for a new transmission. Took 8 weeks before parts were even ordered. Vehicle i More

by mattsweitzer1985
Recommend Dealer
No
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Feb 14, 2024 -

Brown-Daub Kia responded

Matt, We're sorry that you didn't have a completely satisfying visit. I am sorry the loaner car had a problem and the size was not the same size of the car you have currently. We do not have enough loaners to give the customers that purchase their vehicles from us sometimes. Most dealerships have visiting customers rent cars and have them submit the rental bill to the manufacture and they have to wait to get reimbursed. We appreciate your business , but some times we are waiting on the manufacture for the approval to order or get the parts needed to repair the vehicle. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Steve Parr General Manager/Vice President 610.829.3009

February 13, 2024

I got there 15 minutes prior to my appointment. I live in New Jersey I don't have to go to PA but I do because of the treatment I received prior. Why am I leaving this almost 2 hours after and 3 pe More

by Natalia J
Recommend Dealer
No
Employees Worked With
Edward Fritts
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edward Fritts
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Feb 14, 2024 -

Brown-Daub Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Steve Parr General Manager/Vice President 610.829.3009

February 13, 2024

The video reminder is awesome and the reason why I became and always will be a member of the Brown Daub Kia family. They really take care of their customers and makes us feel like family. The sales team, to More

by sinkie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Todd, Tim Mullen
Report | Print
Feb 13, 2024 -

Brown-Daub Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Brown-Daub Kia.

February 12, 2024

Always very friendly, knowledgeable and got me out quickly, I highly recommend going to Brown Daub Kia! More

by Debj66
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Walter Schlener
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Feb 12, 2024 -

Brown-Daub Kia responded

Deb, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 06, 2024

Great service center! Always a good experience with the team Professional courteous and attentive to my requests More

by marks.melissas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabrielle Waldenmayer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2024 -

Brown-Daub Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 03, 2024

My service went well there was no problems, as always a good experience at Brown-Daub Kia ln Palmer. More

by backyard1114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Brown-Daub Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 31, 2024

Their service department is wonderful. It is easy to make an appointment, they are polite, call if there are any issues, and my service representative, Edward, answers all of my questions More

by James 2421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Hoover
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Jan 31, 2024 -

Brown-Daub Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Brown-Daub Kia.

January 31, 2024

Edward was wonderful, great service and kept me informed during the duration of service. Thank you Edward and Brown Daub Kia! More

by tesla3691827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Hoover
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Jan 31, 2024 -

Brown-Daub Kia responded

Thank you for choosing Brown-Daub Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 25, 2024

Always a terrific experience. The team at Brown Daub makes an effort to make it an outstanding experience. They always are on top of their game. I’m so glad I purchased my vehicle More

by sherry.ferrer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2024 -

Brown-Daub Kia responded

Sherry, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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