Brown-Daub Kia - Service Center

November 2024 I went in to get a recall done on my Kia 2013 at the Kia dealer on William Penn Highway. Well, after I recall was done, they gave me a piece of paper that said that my suspension and brakes 2013 at the Kia dealer on William Penn Highway. Well, after I recall was done, they gave me a piece of paper that said that my suspension and brakes and filters had to be changed Roughly. The charge was almost $1000. So I took my car in to another dealership near Philadelphia and they said that nothing had to be changed. They didn’t understand why Kia on Williamspenn Highway would tell me that. I am very disgusted with Kia and Williams Penn Highway. I will never go there again. I thought I could trust them but apparently not they did xxxxxxxx me trying to get $1000 from me and also I used to get free oil changes and now they will not give them to me. I don’t even know why I bought a car from them. Me and my husband bought five cars so far from that dealership and for them to screw me over it’s disgusting and take away my free oil changes just to change their company policy at a snap of a finger. I don’t play those games. I’m sorry but I love Kia cars, but I hate the dealerships now I’m trying to find another Kia dealership closer to home in the Lehigh Valley that will be honest with me. It was nice working with you guys but screw me over $1000 and take away my free oil changes. I’m disgusted. More

The work done was timely, Edward kept me informed, and the cost was reasonable. Thanks the cost was reasonable. Thanks More

Good communication and the ability to work with their customers and/or explain to them how they can work with the issue customers and/or explain to them how they can work with the issue More

Dropped car off the night before, filled out paperwork asking for car by noon. After multiple calls, finally picked up the car around 5:30 PM!! And they still wanted to wash it, for which we had no more t asking for car by noon. After multiple calls, finally picked up the car around 5:30 PM!! And they still wanted to wash it, for which we had no more time to wait. If you are not going to honor the pick up time, take it off of the envelope!!! More

Always exceptional service! Very professional and courteous! This is why I always come back here! Very professional and courteous! This is why I always come back here! More

Delays are not communicated. I was told my car would be ready in a few hours, but it required an extra day of work. No one called to tell us this. We called an hour before the sh I was told my car would be ready in a few hours, but it required an extra day of work. No one called to tell us this. We called an hour before the shop closed to see if we could pick up our car, only to find out repairs would be another day. Issues or updates on cars are not well documented. When I have called to get an update, there are limited or no notes on previous visits, and the representative has to track down people to get any information on my car. More

Nice and quick with everything taken care of no problems. Wish the lounge was a little nicer, but overall not bad. Wish the lounge was a little nicer, but overall not bad. More

Radio recall replaced - still does not work - car play - not customer receptive with issues and not sure I would buy another car here not customer receptive with issues and not sure I would buy another car here More

The service department sucks. They did a terrible job on an oil change. Oil leaked all over my driveway and they promised to rectify the issue but they never return phone calls or They did a terrible job on an oil change. Oil leaked all over my driveway and they promised to rectify the issue but they never return phone calls or even answer the phone. I got traded in the car so I won't have to deal with them anymore. More

I always get such excellent and friendly service, appreciate that all my questions are answered. appreciate that all my questions are answered. More