Brown-Daub Kia

Not the dealer it once was! Had previously done excellent work for preventive maintenance and repairs. NOW: will not honor long-time commitment for lifetime oil changes. What Had previously done excellent work for preventive maintenance and repairs. NOW: will not honor long-time commitment for lifetime oil changes. What else has failed? New owner/manager expects customers to keep the paperwork he threw out when taking over. Now he is "taking" the customers that once came. Not me - I'm done with Brown-Daub Kia! He will find out that it is harder to get a new customer than to keep one - and every one lost is multiplied by the bad publicity he created for himself. More

The service department and the sales department parts department and all of the technicians are the best. department and all of the technicians are the best. More

Very good experience buying my Telluride. Bill Bickerstaff was terrific through the whole sales process. He took the time to show me all the features of my new vehicle and even after checked Bill Bickerstaff was terrific through the whole sales process. He took the time to show me all the features of my new vehicle and even after checked in just to make sure everything was ok. I got the opportunity to meet the GM Mike Dalton who is very approachable and wanted to ensure that all my questions and needs were met and addressed. I have purchased a lot of vehicles over the years and I can say with confidence this has been the best experience of them all. There was no pressure, and no hidden costs. I am a KIA convert thanks to Brown Daub, Bill and Mike. I highly recommend them. More

Although the staff member was very helpful, especially Warren and made me feel safe and secure about all the details very great experience first time buying a car and it was amazing and easy thanks to War Warren and made me feel safe and secure about all the details very great experience first time buying a car and it was amazing and easy thanks to Warren More

Let me start with saying my wife and I have been going here for 14 + years. We have both been mostly satisfied, unfortunately that has been changing and not in a good way. The last visit was not great, my here for 14 + years. We have both been mostly satisfied, unfortunately that has been changing and not in a good way. The last visit was not great, my multipoint check paper was randomly filled out with xx answers I checked after to confirm. This is not the first time I was told something was done,only for me to find out it was not done. I really don’t like being deceived. I also had what I would call a warranty issue and I was told not there problem that I can call the manufacturer myself. I would prefer that they would put in a little more effort to fight on behalf a long standing customer. Guess not, maybe I’m not valued customer anymore. I’m not sure what has happened, but the customer service has been declining. More

I recently took my wife’s 2016 Kia Sportage in for a routine oil and filter change back in early January. This was supposed to be of no cost as per the “free lifetime oil changes” agreement she had when routine oil and filter change back in early January. This was supposed to be of no cost as per the “free lifetime oil changes” agreement she had when she purchased the vehicle from Brown Daub Kia in February 2016. When I went to pick up the vehicle I was given a $110 bill and after telling them this was supposed to be covered as part of the agreement I was told that we have new management and we cannot honor the agreement unless you have the original bill of sale stating this in the contract. This was apparently due to people purchasing their vehicles elsewhere and still receiving free oil changes at Brown Daub Kia. Unfortunately, due to the car being 9 years old I didn’t have the original bill of sale (shockingly neither did Brown Daub) and I only had a document showing the vehicle was purchased at Brown Daub Kia and I also had copies of all the maintenance records dating back to 2016 showing the agreement being honored. Regardless of whether they have new management or not Brown Daub Kia is still Brown Daub Kia. I can understand if they had been bought out by a different company, but I shouldn’t have to prove anything to you when the vehicle was purchased at your business. Clearly, some new management “bean counters” came in and saw they were losing money on the “free lifetime oil change” agreements and decided we need to figure out a way to stop the bleeding so this is how they went about it. This is not a way to treat a loyal customer who has taken their car to be serviced at your facility for all recommended servicing. It’s 100% wrong and I will not be doing any business here again. I was looking at purchasing a new vehicle from Brown Daub in the next year and I will definitely be taking my business elsewhere. To Brown Daub Kia “free lifetime oil changes” means “free lifetime oil changes for as long as we feel it is appropriate”. Do yourself a favor and stay away from this place. More

Service at this location is horrible! No communication, and they don't work on your vehicle when they should. No communication, and they don't work on your vehicle when they should. More