Brotherton Cadillac NW

Outstanding service The service is always excellent. They do more than we expect. I just leased a Mercedes and I am not intending to renew it as I got to compare the serv The service is always excellent. They do more than we expect. I just leased a Mercedes and I am not intending to renew it as I got to compare the service done by this dealer to theirs and Doug's is a lot better. I am intending to lease again from them. More

They truly stand out and go out of the way to care for u! I have never been to a dealership like this before in 40 years of my life with buying cars. I don't live close but I wanted to buy one I wanted to se I have never been to a dealership like this before in 40 years of my life with buying cars. I don't live close but I wanted to buy one I wanted to see if they can bring it closer to me. Without any hesitation he brought the car that I wanted to purchase to my driveway. Amazing part is before showing up at my house, the salesperson went to a local car wash to wash the dirt that was on the cars before showing it to my wife and me! I didn't tell him that I will be fine but you never gave up his smile and went through the process as if I purchased a vehicle. When he left my wife and I were confident that this was the vehicle and this was the place we would do business with. So the next day when I visited the dealership in person gave them my car and drove away with the beautiful Cadillac that my wife always wanted. It is really difficult to describe the experience I had here with all the friendly staff, you must experience it yourself and understand that you will be treated like family can you go to this place. I don't write a lot of reviews but this one was one that I would write without any hesitation. I hope this can help you to find a good home to buy your new car from. More

Best Dealership ever! Stuffs are super friendly and the whole dealership feels warm! When you walk in the door, you don't feel the pressure, you don't feel the salesmen are Stuffs are super friendly and the whole dealership feels warm! When you walk in the door, you don't feel the pressure, you don't feel the salesmen are trying to make you buy the car. Ron is the best salesman I've ever met!!!! More

Best dealership I've ever worked with. Friendly, welcoming and caring. No pressure. The ownership is exceptional and the sales rep and finance manager are lookers! Love the product and f Friendly, welcoming and caring. No pressure. The ownership is exceptional and the sales rep and finance manager are lookers! Love the product and features. Gary in service isn't a bad guy either. More

Great customer service When you get an oil change they wash your car and have a bottle of water for you in your car when you pick it up. It is just a little extra that make When you get an oil change they wash your car and have a bottle of water for you in your car when you pick it up. It is just a little extra that makes the experience so enjoyable. More

Ultimate service!!! Best car buying experience ever! Everyone involved stepped up their game and went above and beyond to provide us with superior customer service and ma Best car buying experience ever! Everyone involved stepped up their game and went above and beyond to provide us with superior customer service and made sure all our questions were answered and car-buying needs met in the most courteous and friendliest manner possible. They truly delivered the best customer service I have ever received from a dealership. Standouts include our Salesman, Steven Biney, Shane Hugueley, Business Manager and of course, Tiger Kim, Pre-owned Sales Manager. Have to rave about the outstanding detailed condition of our 3-yr-old pre-owned purchase. Without exaggeration it could easily pass for brand-new. Their service department does exceptional quality work. I should also mention that Doug's provides Complimentary Signature Valet Service. Without hesitation I would strongly recommend purchasing your next new or used vehicle from Doug's Northwest Cadillac. If you want the best buying experience you've ever had then hurry down to Doug's! You will be glad you did. Love my 'new' Cadillac! Thanks again, Guys!!! ~ Brenda Takko More

Outstanding John and the service team at Doug's are the best I have ever experienced in my 45 years of driving. Keep up the good work. John and the service team at Doug's are the best I have ever experienced in my 45 years of driving. Keep up the good work. More

Excellant Service! Doug's Cadallic is the best. I always get great service and know I can depend on these guys. The valet service is exceptional and a great benefit fo Doug's Cadallic is the best. I always get great service and know I can depend on these guys. The valet service is exceptional and a great benefit for buying a car from Doug's. More

Excellent service I have purchased 2 CTS's from Doug. Great to work with and they treat everyone like a celebrity and I have recommend them to my family I have purchased 2 CTS's from Doug. Great to work with and they treat everyone like a celebrity and I have recommend them to my family More

Best place to buy a Car I purchased my Cadillac 3 years ago from Tori. What an awesome experience then and continues to this day. The owner Mark is a "hands on" customer serv I purchased my Cadillac 3 years ago from Tori. What an awesome experience then and continues to this day. The owner Mark is a "hands on" customer service guy. Each time I have been there he goes out of his way to say hello and asks how everything is going. Both he and Tori are very genuine and sincere. Randy and all of their service department have been great on each and every visit. Always going the extra mile to accommodate me. They seem like one big family and make you feel like you are part of it. I highly recommend this dealership and the Cadillac product. More