Brotherton Cadillac NW

Loaner cars are a convenience! I have a 2015 Cadillac SRX. I had been experiencing two issues that needed attention. I dropped it off in the service dept. on a Wednesday and given I have a 2015 Cadillac SRX. I had been experiencing two issues that needed attention. I dropped it off in the service dept. on a Wednesday and given a loaner car for several days so I did not have to be inconvenienced. I was able to return the loaner car and pick up my car on a Saturday which was more convenient as well. I also appreciate the extras; like a complimentary bottle of water in vehicle when I pick it up. More

Oil change Plus Work done quickly and obviously expertly; also, enjoyed having the coupon to help defray cost. It was delightful to have the car returned with all of Work done quickly and obviously expertly; also, enjoyed having the coupon to help defray cost. It was delightful to have the car returned with all of the winter mud and leaves of the past storm washed off. Gary also helped set up my new phone on the blue-tooth. More

Very thorough My advisor kept me informed of the status of my vehicle. Everything was completed quicker than I expected. I really like that my Cadillac is returne My advisor kept me informed of the status of my vehicle. Everything was completed quicker than I expected. I really like that my Cadillac is returned clean with a bottle of water waiting. More

Always exceptional I just brought my CTS in for an oil change/tire rotation, but it looked like they detailed it when I got it back. So nice. I love bringing my car here I just brought my CTS in for an oil change/tire rotation, but it looked like they detailed it when I got it back. So nice. I love bringing my car here. More

Great service Had a very friendly attentive salesman. Enjoyed my interaction with him. Found me what I was looking for. Very happy with purchase. Thanks for your he Had a very friendly attentive salesman. Enjoyed my interaction with him. Found me what I was looking for. Very happy with purchase. Thanks for your help In finding the perfect car for me More

Great Service! It was my first time in the Service Department. I was greeted with a friendly hello and the Customer Service was top-notch! I will definitely return It was my first time in the Service Department. I was greeted with a friendly hello and the Customer Service was top-notch! I will definitely return based on my first experience. More

Always always a good experience-Buy from Dougs NW Cadillac!! On time, work done efficiently clean car and water!... What could be better. Still on that 50,000 free oil change so Free is another added benifit On time, work done efficiently clean car and water!... What could be better. Still on that 50,000 free oil change so Free is another added benifit More

Excellent! As always, the service personnel at Doug's Cadillac exhibit the utmost level of integrity and professionalism at all times, each and every time I visi As always, the service personnel at Doug's Cadillac exhibit the utmost level of integrity and professionalism at all times, each and every time I visit the service department at Doug's Cadillac. More

Exceptional service! I always receive the best service every time I visit! My current cadillac and my previous cadillac rarely had any problems, so I am typically there f I always receive the best service every time I visit! My current cadillac and my previous cadillac rarely had any problems, so I am typically there for just my free maintenance. They get me in and out quickly, and everyone is very friendly. More

Best experience ever My wife and I have purchased 4 new Cadillacs from Dougs Northwest Cadillac in the last 5 years and have always been overjoyed with the reception we My wife and I have purchased 4 new Cadillacs from Dougs Northwest Cadillac in the last 5 years and have always been overjoyed with the reception we've received from everyone there. the kindness and sincerity shown by those that we've encountered in the sales, finance, and service departments have been top tier. There are a few folks who have earned our love and respect over the years though and I want to take this opportunity to point them out as they deserve extra recognition. First my hat and heart goes to our sales person Torri McCullough. Torri sold us our first Cadillac back in 2011 and we were so impressed with her sincerity, and in-depth knowledge of the product. Torri took her time and walked us through every aspect of the deal and made one heck of a case for why we should purchase a Cadillac; she did all of this with a smile on her face and didn't come across as pressuring us or sounding desperate. She took us in and made us feel like family. Our love and respect for Torri has grown exponentially over the years and and continues to grow with each encounter. Torri continues to demonstrate why Dougs Cadillac is considered to be one of the best dealerships in the Pacific Northwest. Next, I'd like to talk about Vickie Mercer in the finance department; Vickie has also shown her sincerity, friendliness, and knowledge while patiently walking us through the 'art of the deal', Vickie is a wonderful person who has acknowledged us each and every time we had the privilege of visiting Dougs. She exudes a tangy, sweet, and sour richness that she readily shares with anyone who has had the luxury of getting to know her. ( Sign right here please.) I would be remiss if I didn't mention Damon Lockwood, Manager. Damon is the consummate leader who is not afraid to get some dirt under his fingernails. I have had the pleasure of speaking with him on several occasions and he went above and beyond to address and resolve any issues that we had with a smile on his face. Last but not least, I have to talk about my friend Gary Schriefer of the service department, whew; talk about one personable guy. Gary is always up for a smile and a handshake, he makes us feel wanted, accepted and appreciated whenever we have a need to visit, whether it be for a oil change or other business. He willingly takes time out of his day to exchange a few words of cheer, with a smile that would melt your heart. We love Gary and seek him out whenever we come in for a visit. Thanks Doug, for keeping it classy... Tom & Blanca Robinson More