Brotherton Cadillac NW

The perfect experience! I usually change cars every year and will travel for the best deal, which means I have had the opportunity to deal with many dealerships in different I usually change cars every year and will travel for the best deal, which means I have had the opportunity to deal with many dealerships in different states over the past 3 decades. If it's one thing I have learned to do, it is to separate the wheat from the chaff, and I can usually tell from first contact, which is which. Doug's Northwest Cadillac is all wheat! Buying a car long distance is always riskier than doing a local deal, where you can see the car in person before committing to the purchase. If the car is not as represented, you're out an airline ticket at the very least. Doug's listing had clear pictures of every exterior panel, and the interior, from multiple angles. This was a huge plus! When I called to see if the car was still available. I was immediately transferred to a sales associate, and he took a few minutes to verify that it was. I made an offer, which had to be cleared with the Sales Manager, and they made an acceptable counter offer. I arranged my own financing, and there was zero sales pressure to add on items such as an extended warranty, because I had already made it clear that I would not be owning the vehicle long term. On delivery day, I flew from Raleigh NC ,with an early arrival. My sales person, Mario, had arranged for me to be picked up, and the driver was there on time to whisk me to the dealership. After introductions were made, I was shown to the car and went for a brief test drive. The car was just as described, and the paperwork was soon completed. Due to the weather, I opted to ship the car instead of driving it back to NC. Doug's offered to store it safely indoors for two weeks at no charge, until the shipping company could collect it. This was one of my best vehicle purchase experiences, and I will rate the dealership as a 10 out of 10. It not not a rating I give lightly. I commend Doug's on their no nonsense approach to doing business. -Marlon More

Great Service Dept. I thought I had a real problem (long story) and called the service department. Although they were busy, the service dept squeezed me in the next day. I thought I had a real problem (long story) and called the service department. Although they were busy, the service dept squeezed me in the next day. They went all over my car trying to find a problem. There was none. It turned out to be my problem not the cars. So to punish me, they washed and vacuumed my car. More

Excellent Service...as always! I had a minor problem with my '17 ATS-V and it was taken care of quickly and efficiently. John Melchiode, Service Manager, took a test drive with me I had a minor problem with my '17 ATS-V and it was taken care of quickly and efficiently. John Melchiode, Service Manager, took a test drive with me and immediately had a mechanic work on it. The problem was determined quickly and I was out of there in an hour. I have always had an excellent and courteous responses from Doug's Service, Sales and Parts. They are an excellent dealership and are extremely customer friendly. Thanks again. More

Best car purchase ever! All I need to say is these sales people are no B.S. Period! Smart, no pressure, got my price. The best! I bought new cars from Renton, Fife cadillac All I need to say is these sales people are no B.S. Period! Smart, no pressure, got my price. The best! I bought new cars from Renton, Fife cadillac dealers. Not good experiences. I’m in Tacoma, was well worth the drive! More

2015 SRX Purchase Made a fair offer on their car, and received a fair trade-in for my 2005 SRX. Everyone was extremely professional and courteous. Would definitely bu Made a fair offer on their car, and received a fair trade-in for my 2005 SRX. Everyone was extremely professional and courteous. Would definitely buy from them again! More

FIRST TIME BUYING FROM DOUGS CADILLAC Bought my first Cadillac from Dougs and have to say it was the best experience i have had buying a car, very low pressure, friendly staff, and class a Bought my first Cadillac from Dougs and have to say it was the best experience i have had buying a car, very low pressure, friendly staff, and class act. They had a lot of cars being sold the day i bought mine so instead of waiting around to sign they told me to take the car home and they would text me when to come back. I would recommend Dougs to anyone looking for a car. More

Awesome dealership! Everyone was amazing to work with. Doug was very professional and bent over backwards to make everything go smoothly. Will definitely make the 90 mi Everyone was amazing to work with. Doug was very professional and bent over backwards to make everything go smoothly. Will definitely make the 90 mile drive again if we're in the market for another Cadillac! More

Great Customer Service Traded in my vehicle for a Certified Used 2014 CTS. Service was painless and easy almost surreal! Robert Duich was great ! Great Service. Thank you! Traded in my vehicle for a Certified Used 2014 CTS. Service was painless and easy almost surreal! Robert Duich was great ! Great Service. Thank you! More

Great Experience Armon was great and made the process super easy and painless. I was very appreciative to be able to do most the paper work over the computer. Great Armon was great and made the process super easy and painless. I was very appreciative to be able to do most the paper work over the computer. Great Experience and would recco Doug's to anyone! More