Brotherton Cadillac NW

So I waited a bit to post this review to really think over my experience with Brothterton, I don't take negative reviews lightly as I have been on the other side a s a business owner. That being said I over my experience with Brothterton, I don't take negative reviews lightly as I have been on the other side a s a business owner. That being said I do feel my dealings with them do need be documented. In December 2023 I purchase a used 2015 Suburban from them. I contacted their sales dept. online and we negotiated the cost/financing prior to my arrival. Upon inspection of the SUV I noticed some things that needed repair and they covered a new rear wiper, auto open rear hatch fix as well as replacement of tires that had gouges in the side (2). I get into financing and going over the "we owe" items their finance person starts talking about warranty and maintenance contracts. He brings up that with the "we owe" items and the cost of repairs of these newer cars that a warranty etc. would be a good way to help offset those costs. He offers me a "bumper to bumper" warranty as well as a maintenance contract that I was told would cover the general maintenance items that are not covered by warranty (including tires) so with the combination of the two I would really drop my one off out of pocket costs to near nothing...... Fast forward to a couple months later and I start having issues with the car, I get it in to their service dept. with a non working A/C, trim panels that literally FELL off the car as well as worn front tires and in need of an alignment. My service advisor pulls up my paperwork and my "bumper to bumper" warranty really is ONLY a power train warranty that covers failure of the engine and transmission and that great maintenance contract I bought literally covers 4 oil changes a year and if I get a nail in my tire. The maintenance contract cost me 1800.00 Warranty I want to say is 3999.00 So I bring this to the dealerships GM attention and he gives me the option of cancelling the warranty OR for an extra 1500.00 (I believe) I can pay to have the warranty I thought I was getting in the first place, he made no mention of the maintenance contract I purchased and why I was told what I was told regarding that. I feel like I was steered wrong somewhat purposefully on both the maintenance contract as well as the warranty in order to get me to purchase them thinking either I would not use them or if I did they could upsell me to the level of coverage I thought I already had.......I find this to be a very deceptive business practice. If you are a former customer I would highly recommend if you did purchase any of there extended warranties or maintenance items that you look into exactly what you bought versus what you got... More

the lady gave me a number to call, instead of being up front to text, like I wanted. If you r selling a vehicle that's overpriced, you should be honest in the first place, it's from an auction. front to text, like I wanted. If you r selling a vehicle that's overpriced, you should be honest in the first place, it's from an auction. More

Cadillac Escalade Vandalized at this Dealership I wanted to buy a Cadillac Escalade from this dealer in October 2019 at the time, it was Doug's Cadillac, but the salesman was not very helpful. So, I I wanted to buy a Cadillac Escalade from this dealer in October 2019 at the time, it was Doug's Cadillac, but the salesman was not very helpful. So, I went and bought a 2015 Cadillac Escalade Premium with very low mileage in excellent condition, very nice, from another dealer. The same salesman from Brotherton Cadillac NW called me later wanted to find out if I got a car, and I told him yes. Not long later I got a card in the mail from this dealership to bring my car in for a brake vacuum recall. I brought it to them, 30 minutes later they told me the car was ready. Right after I drove home, which took me about 15 minutes, I noticed scratches on the bottom inside panel of the driver's door. I found scratches on the rear bumper, on the inside panel of the rear driver's side door, on the back of the center console, on both the inside panels of the right and left pillars, on the outside of the driver's door window. I found a major gouge and various scratches and dings on the inside panel of the rear door. I found several major scratches on the top rear of the vehicle. The evil person who did these damages make them look like wear and tear, but the problem is none of these damages existed at the time I dropped off the vehicle. I purchased it specifically because it was in excellent condition, and for the four months I own it, it had been in the same condition right up until after these guys worked on it. I went back the same day to report the issue to the general manager, but he didn't believe me. I reported it to the Police as vandalism a couple days later, but they told me they couldn't help because I waited, and that I should have done it the same day. Whatever their motive, it is wrong and unacceptable. These guys are giving a bad reputation to the Cadillac brand. I would not suggest anyone to take their car to them for service especially if you didn't buy from them. They are evil and not to be trusted at all. More