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Brooksville Ford - Service Center

Brooksville, FL

4.7
615 Reviews

615 Reviews of Brooksville Ford - Service Center

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July 27, 2021

Great service. No hassle - they had to order parts and haas the car for a couple of days but all fixed and no charge as under warranted! More

by Frances
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Pepe
July 26, 2021

I always get great service at Autonation Ford in Brooksville. My service advisor, Alan Sarne, initially calls me to give me a list of repairs, if any, with costs and estimated time of repair. He als More

by LarryS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Sarne
July 24, 2021

Highly recommend this location! Delbert was an excellent Service Advisor and will be recommending him to others. Service was fast and efficient, truck runs great!! Happy customer 🤩👍 More

by Shana227
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delbert Wood, Lou Pepe
Jul 26, 2021 -

Brooksville Ford responded

Hello, it is great to read such wonderful comments about your recent experience with Delbert! We appreciate your recommendation of AutoNation Ford Brooksville and we hope to be of service again in the future.

July 21, 2021

The technician Emma was great and very polite. The dealership has the most friendly people and always is kept up clean.Mr Alan was a great guy to work with More

by Lbridgewater56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Pepe
Jul 22, 2021 -

Brooksville Ford responded

We appreciate you taking the time to leave us a response! If you need more help, our team is available to talk -- safe travels!

Jul 22, 2021 -

Brooksville Ford responded

We appreciate you taking the time to leave us a response! If you need more help, our team is available to talk -- safe travels!

April 21, 2021

Not goodAll changes savedi had an appointment Not good All changes saved i had an appointment for 10 am for an oil change. i arrived at 9;30 am and checked my car in. at 10;45 More

by daviebrad
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
service dept
Apr 22, 2021 -

Brooksville Ford responded

Hi Daviebrad, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (352) 419-0810. We'd appreciate the chance to make your experience a positive one.

Apr 23, 2021 -

daviebrad responded

I will never return to the service department under any circumstances. I would purchase another new Ford at your location because of the great experience I had during the entire process.the manager was very apologetic and did everything he could to make things right. I think the service writers are out of control and are not interested in doing oil changes or any low dollar sale that they can’t make a large commission on. My feeling is that once they sell you a car they should service it with the intention of keeping you as a satisfied and returning customer for future car purchases.

Apr 26, 2021 -

daviebrad responded

daviebrad responded publicly on 4/23/21 8:09 AM I will never return to the service department under any circumstances. I would purchase another new Ford at your location because of the great experience I had during the entire process.the manager was very apologetic and did everything he could to make things right. I think the service writers are out of control and are not interested in doing oil changes or any low dollar sale that they can’t make a large commission on. My feeling is that once they sell you a car they should service it with the intention of keeping you as a satisfied and returning customer for future car purchases.

October 30, 2019

Todd is amazing at what he does. He goes above and beyond to help customers get what they want and need. He takes time to work with you and is very knowledgeable in this business! I was very impressed and pl More

by LYoder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Featherstone
December 28, 2018

Very good to very bad quickly Brought in my 2016 Truck for a bad 4x4 relay switch. Allen in the service was excellent but upon picking my truck up 4 days later ( no rush on my part More

by Tmarsh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim
February 07, 2017

Auto Nation Ford Brooksville The service department head my tires on my Fusion way over inflated witch would cause tire wear vibration poor traction on safe conditions thay did no More

by Alfred Collera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Director Dealer manager
October 18, 2016

Third time lucky....... very slim Took my ford in for air conditioning service and repair Jan 2016, back again in Aug 2016, and again in Oct 2016, costing me over $3500.00, for the sam More

by Leach E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill, Allen, Don
September 15, 2016

"SERVICE" I have been bringing my 2004 Lincoln here for service since my purchase here in 2004. I have always received efficient caring service. Wayne Bonin More

by Ethel
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Billy Neidecker
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