Brooksville Ford - Service Center

Always great service with chip. He is courteous and knowledgeable and doesn't push for added extra service unless really necessary He is courteous and knowledgeable and doesn't push for added extra service unless really necessary More

The service is fine when you can actually get an appointment. Tried for about 2 weeks calling and leaving VM's about appointment for recall repair on vehicle. Even called manager and left VM and of appointment. Tried for about 2 weeks calling and leaving VM's about appointment for recall repair on vehicle. Even called manager and left VM and of course no return call. This actually is not a new problem; I have used their service department for over 15 years and always difficult to get someone to answer phone. Press number for service on message robot and call will continually circulate with no one actually picking up phone. If another dealer was closer, I would have switched years ago due to this. Manager needs to address this and also return messages from customers. This is not a new issue and I have heard other people complain about telephone service. I get emails all the time about buying a new vehicle there, but they can't answer the phone so didn't get my last vehicle there. That is basic customer service. More

Always take good care of me, Alan in the service department in brooksville is the best, goes above and beyond department in brooksville is the best, goes above and beyond More

My service manager, Don, as always did a great job. He is familiar with my F-150 and takes the time to listen to any issues with my truck. He will also honestly explain any problems with my vehicle and He is familiar with my F-150 and takes the time to listen to any issues with my truck. He will also honestly explain any problems with my vehicle and service. Thanks, Vic More

Had to replace a front camera broken by a stone. They spent 2 1/2 hours doing it. They didn’t give me an estimate and it cost over $600 to replace a very small camera. I went out to see progress They spent 2 1/2 hours doing it. They didn’t give me an estimate and it cost over $600 to replace a very small camera. I went out to see progress and twice during that time, no one was working on the car. They could have delayed more and charged me another $200/hour. Will go to a Lincoln dealer in the future. More

I have only used the service department at this dealership as I purchased the car at a different dealership. Up until recently I have not had the best experience there, however, I have been assig dealership as I purchased the car at a different dealership. Up until recently I have not had the best experience there, however, I have been assigned a new service advisor and she is WONDERFUL. More

Autonation was able to schedule me promptly and perform warranty work on my Lincoln Corsair. warranty work on my Lincoln Corsair. More

It’s always easy and convenient to have my vehicle serviced at AutoNation Ford in Brooksville. Brandy at the service desk is always polite and knows exactly what I need for my vehicle. serviced at AutoNation Ford in Brooksville. Brandy at the service desk is always polite and knows exactly what I need for my vehicle. More

Great repair service and the customer service was super miss Brandy Mckelvy make feel like family alway keep me inform so the status of my truck. She is the best miss Brandy Mckelvy make feel like family alway keep me inform so the status of my truck. She is the best More

Professional, thorough, honest and open communication. The service department is great and go above and beyond to help. We have taken our vehicles there several times and each time it’s been a great exp The service department is great and go above and beyond to help. We have taken our vehicles there several times and each time it’s been a great experience. Service writer Alan is great to work with. More