Brooksville Ford - Service Center

Told me 1 price but it was $100 more. They replaced a housing they told me was cracked but wasn't. Ac actuator was the only thing needing replacing. Instead of $80 it was $580. Then they They replaced a housing they told me was cracked but wasn't. Ac actuator was the only thing needing replacing. Instead of $80 it was $580. Then they didn't want to honor a 15 percent coupon for service work. Kept getting different replies from manager to service and tech guys. Very disappointed with how they took advantage of me. It's no way to treat customers. Just thought they would be more honest. More

The Service Rep's at this Dealership are always courteous and knowledgeable and the team of mechanics are top notch. I trust these folks to keep all three of my Ford products in top shape and on the road. My and knowledgeable and the team of mechanics are top notch. I trust these folks to keep all three of my Ford products in top shape and on the road. My 04 F-150 now runs like the day I bought it new. More

Alan Sarne in service was fantastic along with the man that serviced our car. We had an accident and were 1100 miles from home and no vehicle. They expedited getting the parts needed and then got the repa that serviced our car. We had an accident and were 1100 miles from home and no vehicle. They expedited getting the parts needed and then got the repair done in amazing fashion. I cannot say enough about their service and professionalism. I recommend this dealership for everyone. Alan also followed up with insurance adjuster and made sure pictures were taken of all the wreckage and reassembly to make sure it was all covered. More

dropped on thursday needed multiple service needs and was waited on by Alan and he was very helpful and thorough, Ordered all the parts needed called the next morning and the car was serviced and completed waited on by Alan and he was very helpful and thorough, Ordered all the parts needed called the next morning and the car was serviced and completed in just over 24 hours. Completely satisfied and have returned since purchasing my vehicle in 2015. More

Our first visit to AutoNation in Brooksville, our Explorer decided to have a problem on a Saturday afternoon. Called the dealership service department and spoke with Chip. We managed to get it there, Explorer decided to have a problem on a Saturday afternoon. Called the dealership service department and spoke with Chip. We managed to get it there, Chip checked it out. Had to leave it because of problem, they called Monday afternoon and said it was repaired and ready to go. Fast great service, my new go to Ford dealership! More

Alan has been the main person I've dealt with. He is always very helpful, and informative. Very pleasant to work with. He is always very helpful, and informative. Very pleasant to work with. More

Excellent service. In and out quickly. Efficient and Friendly. Been a customer for 15 years and still a happy one In and out quickly. Efficient and Friendly. Been a customer for 15 years and still a happy one More

BRANDY, give the girl a raise! I had my F350 in the dealership for some repairs. Brandy was a joy to work with. She is a great communicator and kept we informed thru out the proces I had my F350 in the dealership for some repairs. Brandy was a joy to work with. She is a great communicator and kept we informed thru out the process. If I need any service in the future, I will always deal with her. I REPEAT: GIVE THE GIRL A RAISE$$$$ More

I would like to thank all the folks at AutoNation Ford Brooksville. From beginning to end, Alan managed my account and kept me informed. When they tried to start the car after I had delivered it and did n Brooksville. From beginning to end, Alan managed my account and kept me informed. When they tried to start the car after I had delivered it and did not hear anything, they did not give up. Leaving it overnight and starting up the next day they discovered the sound and the problem. Anthony, the driver that transported me to and from AutoNation, was delightful. He was professional and patient with me when I forgot my house keys and had to go back to get them. (Oops) Having to leave my car there over the weekend they offered me a rental car. The transition to the onsite Hertz dealer was smooth and equally amazing. The whole transaction ended up being zero cost me. Overall, friendly staff, fixed the problem in a timely manner, always addressed my questions and resolved the only issue I had with the car since I bought it! Thank you Alan and team!! More