Back

Brooksville Ford - Service Center

Brooksville, FL

4.6
615 Reviews

615 Reviews of Brooksville Ford - Service Center

Sort by
September 22, 2022

AutoNation Ford Brooksville has been our go to dealership for years. Don in service has been an exceptional Service Advisor and always addresses our concerns and questions. We will continue to rely on Don an More

by ncribbs23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don
Sep 22, 2022 -

ncribbs23 responded

Thanks Don.

September 22, 2022

Easy in and out , job completed on time. Good communication and friendly service. Would return when service needed. More

by rlpconst2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Sarne
Sep 26, 2022 -

Brooksville Ford responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 22, 2022

They take care of my truck issues well. It is a 2006 and still in great shape. More

by richard-bailey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don
Sep 26, 2022 -

Brooksville Ford responded

Hi Richard, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 21, 2022

Allan was informative and kept me updated through long process of extensive repairs. He was great with ensuring warranty company rec’d necessary information to pay their portion of claim. More

by madeth98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allan
Sep 25, 2022 -

Brooksville Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

September 21, 2022

great service Brandi kept me informed and went over everything done or what will need to be done next visit.highly recommend! More

by ggeorge60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi
Sep 25, 2022 -

Brooksville Ford responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

September 21, 2022

Dealership did good job but very expensive if I had second chance would have gone elsewhere. More

by Howard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie
Sep 25, 2022 -

Brooksville Ford responded

Hello there! Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

September 20, 2022

2200 platinum mechanic plan zero work done with service, told me they hooked my truck up to a computer, want 200 for some deductible and 50 for a piece of plastic for the gas fill cover hinge, start the tru More

by Tinzana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Sep 22, 2022 -

Tinzana responded

So you call me for a follow up about my review and hang up because im pissed about fords service! All of ford is a joke. Spend 50k on a brand new truck an this is the treatment, shouldn't matter what ford dealership i purchsed my ford from! Ford is ford, a top tier platnium mechanics plan is a top tier platinum service plan, no issues were fixed! I had to fix my own fuel door with a screw, took me 30 mins to do so when they had my truck for 8 hrs being dropped off at 8 am and didnt receive a ride back to their facitlity until almost 4:30 in the afternoon! Washed my truck yesterday and come to find out the paint on the hood of the truck is extremly gritty and popping off in a few places. Im seriously about to call a lawyer for a florida lemon law since ive purchased the truck its been recall after recall, problem after problem without any result other then hooking it up to a computer each time an now the paint seems defective as well! So i should have to pay an additional 200.00 deductible fee on top of my 2200+ that ive already spent for your most expensive mechanics plan? To fix a plastic fuel door? Transmission still lags an looses power shifting from 3rd-5th gears, truck still makes a banging noise at random when starting it, sometimes makes this same banging while driving, as i stated above now has an issue with the paint popping off in random places the worst being on the hood! As in my last review do i blame ford autonation of brooksville?! No! I blame ford in general for doing shotty work! My truck regardless of the problem should have been fixed doesn't matter what dealership i bring it into with a platinum mechanics plan services should have been performed! 2 weeks ago brought it in for an oil change was told once ky truck was done that my battery is bad after this service visit i wasn't informed of anything other then i fo have transmission problems an that if i ever had an issue with it again it would be replace for free! How about we now know of the issue that still exists so why wasn't ANYTHING fixed. Paperwork also stated my rear brake pads are worn, again walked right out of the facility without even being told so! So what happens if the brakes completely fail an i get into an accident upon leaving their facility?! I bet you get an I'm sorry about your luck that your new truck is now destroyed an may have caused bodily harm either to myself or someone else, so have a nice day! Ford and there service plan is crap! I recommend buying a gmc, chevy, toyota or some other brand! I could keep going but this is pointless since they will most likely delete the review and say i was informed.

Sep 22, 2022 -

Tinzana responded

Paperwork on this last visit also states my battery is in good condition, so which is it? It cant be bad 1 week then be fine the next week!

September 19, 2022

My experience was fantastic. My advisor was perfect and will want him every time I come back for service. More

by mhornung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don
Sep 23, 2022 -

Brooksville Ford responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Sep 23, 2022 -

mhornung responded

I will certainly be coming back to Autonation Ford Brooksville

September 19, 2022

Service as expected. Transportation driver deserves a raise. Service desk employees courteous and polite as always. More

by Pamela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Idk
Sep 23, 2022 -

Brooksville Ford responded

Hi Pamela, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 17, 2022

Alan is a great guy he takes great care of us! We will always go back! More

by Joshmoore2590
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan, Chris k.
Sep 21, 2022 -

Brooksville Ford responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

...
24
...